Academia Reviews 

845
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, most reviewers were let down by their experience overall. Customers frequently report unauthorized auto-renewals of subscriptions, often without any prior notification. Many also experienced significant and unexpected price increases, sometimes doubling or tripling the original cost, which they found to be unfair billing practices. The company often refused refund requests, leaving many feeling unfairly treated and struggling to recover their money. Some people also found it challenging to cancel their subscriptions, with the process being intentionally difficult. Additionally, several customers reported being charged for services that provided little to no value, or for premium features that were not accessible to them.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription, with many reporting unexpected charges for annual... See more

Payment

Customers consistently express dissatisfaction with payment practices, frequently reporting unexpected... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that the company refuses to issue... See more

Price

Customers had negative experiences with price, frequently reporting unexpected charges, often after what... See more

Website

People report negative experiences with the website, with many reviewers describing it as misleading due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'd give it a zero if I could. I can publish on Zenodo, I don't need Academia. I wanted to submit an article for one of their magazines. I went through the workflow making the submission. There was on... See more

Rated 1 out of 5 stars

Academia auto-renewed a $371.80 AUD subscription from my account without prior notice. I didn’t consent to it, and I wasn’t warned it was about to happen. When I asked for a refund, they flatly re... See more

Rated 1 out of 5 stars

Used Academia.edu for some years as an academic exchange, paying about 99€/year. Today they charged me with 188€ without announcing the price increase and without my consent. My refund process via P... See more

Rated 1 out of 5 stars

Academia.edu auto-renewed a $371.80 AUD subscription from my account without prior notice. I didn’t consent to it, and I wasn’t warned it was about to happen. When I asked for a refund, they flatl... See more


Company details

  1. Web Collaboration Platform

Information provided by various external sources

Academia.edu is a place to share and follow research.


Contact info

  • Kearny Street 251, 94108, San Francisco, United States

  • academia.edu

1.1

Bad

TrustScore 1 out of 5

845 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(845)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud

I canceled my subscription almost 2 years ago and they kept taking money from my bank account on 2024 and 2025. I just realized this today! Avoid this site!

April 19, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID AVOID for pity's sake AVOID

Sudden unexpected change in subscription from £70 to £202. No warning for why subscription should change, despite this being contrary to their own terms and conditions. This is a SCAM. If you write to them you get an automated response ignoring the questions asked.
UPDATE: Proved that Academia had broken their own terms and conditions. PAYPAL refunded everything within 1 day. EXCELLENT SERVICE PAYPAL

April 18, 2025
Unprompted review
Academia logo

Reply from Academia

Hi Graham,

Thanks for getting in touch. If you reply to the automated response, one of our team members will help you out on the next available business day.

Rated 1 out of 5 stars

Do not subscribe !!

I would like to give zero stars but this is unfortunately not possible. Similar to most of the posts I see here, I all of a sudden need to pay 356 euros instead of 79 last year. I asked to cancel my subscription per direct, and a refund. Cancel yes, but no refund was the answer. Do not subscribe !!

April 18, 2025
Unprompted review
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Reply from Academia

Hi,

Thanks for getting in touch with this frustration. We're sorry for any confusion! You can always learn more about our subscriptions in our terms of use (academia.edu/terms) to learn about our subscription terms, or update your support ticket with any other qusetions you may have about Academia.

Rated 1 out of 5 stars

Unethical Business Practices

Similar to others, I was a victim of Academia.edu’s unethical business practices. They auto-renewed my subscription from a “50% off” promotion rate of $74.50 in 2024 to $499 this year. I contacted their support team the same day the renewal processed (while it was still pending) requesting cancellation and received a reply stating “we are not offering refunds for any Academia Premium renewal payments at this time.” I fully intend to dispute this transaction and strongly discourage anyone from using this service.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Another avoid at all costs

Another avoid at all costs. I took out a subscription 2 years ago. No email received about massive price hike, and automatic payment taken. I've not used it so they are not out of pocket, I don't want it and they won't refund me. AVOID.

April 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I took out a premium subscription last year, it’s been a waste of time. They have also just taken £279 off me when I was expecting £69. I found an email from them from 7 days ago with no clue in the header about price increases (they send constant spam emails anyway). The email was pages of “benefits of a premium subscription” then at the bottom in tiny letters it said “we’re taking £279 from you”. Totally disreputable and not even worth subscribing to. Avoid at all costs.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

You download the file that you want

You download the file that you want, only to see that you downloaded a bunch of other files that are 'related' to yours. DO NOT SUBSCRIBE TO THIS WEBSITE, IT IS A SCAM

April 7, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

So sorry that there's been confusion! Trial payments and first year subscription payments are refundable, so if you fit that bill, our support team can help you out. Submit a support ticket and our Premium team will assist you as soon as they're able. Start by clicking here: https://support.academia.edu/hc/en-us/requests/new?ticket_form_id=1500000715421

Rated 1 out of 5 stars

I signed up for an account with them in…

I signed up for an account with them in 2014 and then cancelled that same year. After I was mistakenly recharged by them several times. In 2019 I signed up with them again for a few minutes by mistake and then cancelled the service a few minutes after sign up, I received an email saying it was cancelled. Today I discovered in March 2025 I had been charged 202.80 GPB again without any notification. I asked my bank to look into it and they discovered they also charged me in March 2024 82.80 GBP and in March 2023 69.00 GBP, despite never corresponding with them again since the full cancellation in 2019 (but blocking Paypal payments to them in 2023 after the above). I received no notification that they were charging me in 2025, 2024, 2023 or that the service had been re-activated after the cancellation in 2019.

Updated: the reply provided by Academia. edu below does not resolve the issue. I also then received an email from support, stating the sum had already been refunded, which was not true, My subsequent emails have got nowhere and their responses are ever more ridiculous. The company should not be in operation and is a scam.

April 7, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

Thanks for getting in touch with this frustration. We're sorry for any confusion! You can always learn more about our subscriptions in our terms of use (academia.edu/terms) to learn about our subscription terms, or update your support ticket with any other qusetions you may have about Academia.

Rated 1 out of 5 stars

Like many others

Like many others, I have had money taken from my account without any notification or explanation. A pattern emerges from the many Trustpilot reviews of Academia.edu hiking subscription fees and then just taking the money out of our accounts without any notification of the increase and the withdrawal. Academia.edu appears to be operating illegally, stealing our money, and therefore, it is right and proper to inform people of this corruption. Unfortunately, I don’t have the expertise, but if others do, please put out a global note on social media platforms that Academia.edu is a corrupt organisation.

April 7, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

So sorry that there's been confusion! Trial payments and first year subscription payments are refundable, so if you fit that bill, our support team can help you out. Submit a support ticket and our Premium team will assist you as soon as they're able. Start by clicking here: https://support.academia.edu/hc/en-us/requests/new?ticket_form_id=1500000715421

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Rated 1 out of 5 stars

As many of you have reported

As many of you have reported, academia.edu's charges are unethical and predatory. I emailed them threatening with legal action and they refunded the 389$ that they sneakily had charged to my account. If you email them for a refund, ask them where is it public their pricing (it is impossible to find).

April 2, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

Thanks for getting in touch with this frustration. We're sorry for any confusion! You can always learn more about our subscriptions in our terms of use (academia.edu/terms) to learn about our subscription terms, or update your support ticket with any other qusetions you may have about Academia.

Rated 1 out of 5 stars

Unauthorized payment for one Year subscription

This website have a untrusteable sistem of payments and they take of your credit card long-term subscription without asking the client's, is like a online scam, I'm still waiting for the refund of my money.

April 5, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

Thanks for getting in touch with this frustration. We're sorry for any confusion! You can always learn more about our subscriptions in our terms of use (academia.edu/terms) to learn about our subscription terms, or update your support ticket with any other qusetions you may have about Academia.

Rated 1 out of 5 stars

This company is predatory

This company is predatory. They increased their subscription rate by stealth by about three hundred percent. If there was an option to give zero or negative stars I would. Avoid academia Premium

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Went from 50 to 400 USD in 24 months without prior notification!

In 2023 I subscribed just to check it out, and even that came to me as a 'push' notice as I would not have normally considered or looked for the subscription. The cost was 45.50 USD.

I have not really seen any benefit of staying a member and have not used the service at all.

Today, two years later, I got charged 411.25 USD -- without any prior question or notification. I only now realized that they charged me 136.35 USD last year, which somehow went unnoticed on my behalf, unfortunately.

I have written a complaint to them but have not heard back.

April 3, 2025
Unprompted review
Academia logo

Reply from Academia

Thanks for providing this feedback and sorry you had this experience.

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Rated 1 out of 5 stars

Unconscionable price hikes, designed to keep you from opting out

I received an email informing me of changes to the Premium service on 3/25, with the new subscription price ($299) buried under a long list of services. I immediately went to cancel autorenewal, and went through to a page prompting my reasons for cancelling. I selected, but apparently there were two additional prompt pages to fully cancel that I did not see. I never received an email reminder of the payment, nor that it had been paid. I found it on my bank statement. I have never changed my email preferences on their website and found that the only option opted out of was Premium payment emails - something I certainly never opted out of through my own volition. The price increase is almost 2x what it was the year before, not accounting for the fact that I enrolled at a discounted price. Absolutely vile lack of transparency and intentional exploitation of their client base.

April 1, 2025
Unprompted review
Academia logo

Reply from Academia

Thanks for providing this feedback and sorry you had this experience.

Rated 1 out of 5 stars

Deceptive, unannounced price increase, stay away from Academia.edu

My credit card had a charge of $379 for this service. I was surprised because a) I thought I had canceled auto-renewal, and b) because I only paid $99 for the service in 2024. I received *no* notice of the increase, and I was not warned that the charge was coming.

I reached out to Academia.edu and they sent me a canned response telling me I was not entitled to a refund because I was not eligible.

I notice that most of these reviews are about the same issue, going back to at least 2024. A decent business would pay attention and amend their predatory billing practices.

Several people have complained about this to the Better Business Bureau. Apparently if you do that, Academia tends to grant a "one time exception" to their rigid refund policy. Thanks to all the folks who've reached out to the BBB.

March 27, 2025
Unprompted review
Academia logo

Reply from Academia

Thanks for providing this feedback and sorry you had this experience.

Rated 1 out of 5 stars

Unauthorized Charges and Poor Transparency

Despite not using my account since last year, Academia.edu charged me €445 without any prior notice or my explicit consent. This charge was made without informing me or seeking my authorization, which is totally unacceptable.

I checked their refund policy, and they don't offer refunds for renewal payments. However, under California consumer protection laws (Cal. Civ. Code § 1750 et seq.), businesses must provide clear and conspicuous notice before auto-renewing a subscription. Since I didn't receive such notice, this charge might be in violation of these laws.

I am therefore formally requesting a full refund of this unauthorized charge. If my request is not met, I will escalate this issue by filing formal complaints with the California Attorney General’s Office, the Better Business Bureau (BBB), and the Federal Trade Commission (FTC)

Overall, my experience with Academia.edu has been highly frustrating and disappointing. I would caution others to be wary of their subscription practices and lack of transparency.

March 16, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

So sorry that there's been confusion! If you have questions, our staff can help you out - just submit a ticket and we can get your problems fixed. Start by clicking here: https://support.academia.edu/hc/en-us/requests/new?ticket_form_id=1500000715421

Rated 1 out of 5 stars

BEWARE After 9 years Academia…

BEWARE After 9 years Academia subscription I am now fighting to get a refund. The maximum sub anually has been £82. This year it's £202.80. That's two and a half times as much. No warning given, no reminder email. It's just taken from the bank account.
Nor is the service much good in recent years. A lot of spammy emails, the search system is weak. I can't say I have had any solid benefits from membership. I kept it going because it sent me emails on who was reading my work which I thought would be a useful PR list now I'm publishing my PhD. But they are not worth it. Not with this greedy cheating.

March 24, 2025
Unprompted review
Academia logo

Reply from Academia

Thanks for providing this feedback and sorry you had this experience.

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Rated 1 out of 5 stars

Predatory Billing and Obscene Fee Increases

If I could give less than 1-star for this review I would. Academia.edu have sneakily jacked their premium subscription fees by an obscene amount with less than a week's notice being given. The notification that this was happening was buried amongst a deluge of emails that were sent from the same address that day in what appears to be a deliberate attempt to make it difficult to catch. The cancellation process is nightmarish with no confirmation emails being sent - so there is no way of knowing whether you've successfully unsubscribed or if you are going to be charged through the nose the next day. On top of this, most of the premium features everyone signed up for are no longer offered, and the site now functions as little more than a spam mill. Predatory (possibly illegal), obscene, and obfuscating. Avoid at all costs

March 26, 2025
Unprompted review
Academia logo

Reply from Academia

Thanks for providing this feedback and sorry you had this experience.

Rated 1 out of 5 stars

Locked Out but Still Charged – No Help from Support

On March 18th, 2025, I found my account flagged as “suspicious” and couldn’t log in — but Academia.edu still charged me for a membership renewal. How can I be locked out and still billed?

I contacted support immediately, but I’m still waiting, with no access and no clear answer. I feel ignored and extremely disappointed.

Academia.edu, please reach out and resolve this. I just want what I paid for — or a refund if access isn't possible. This experience has been deeply frustrating.

March 18, 2025
Unprompted review
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Reply from Academia

Hi,

So sorry that there's been confusion! Trial payments and first year subscription payments are refundable, so if you fit that bill, our support team can help you out. Submit a support ticket and our Premium team will assist you as soon as they're able. Start by clicking here: https://support.academia.edu/hc/en-us/requests/new?ticket_form_id=1500000715421

Rated 1 out of 5 stars

My Experience with Academia.edu

My Experience with Academia.edu: Unintentional Premium Subscription and Lack of Transparency

Recently, I discovered a charge of €117 on my account for a premium subscription to Academia.edu, which I did not knowingly authorize. This unexpected deduction has been both surprising and frustrating.

Unclear Subscription Practices

I have maintained a free account on Academia.edu and have always been cautious not to engage with premium offers. Despite this, I was enrolled in a premium subscription without my explicit consent. This incident raises concerns about the platform’s subscription practices and the clarity of their terms.

Shared User Experiences

Upon investigating, I found that numerous users have reported similar experiences. For instance, a user shared that they were charged €216 without prior notice and faced difficulties obtaining a refund.

Conclusion
My experience with Academia.edu has been disappointing. I advise users to monitor their account activities closely and exercise caution to avoid unexpected charges.

March 19, 2025
Unprompted review
Academia logo

Reply from Academia

Hi,

So sorry that there's been confusion! Trial payments and first year subscription payments are refundable, so if you fit that bill, our support team can help you out. Submit a support ticket and our Premium team will assist you as soon as they're able. Start by clicking here: https://support.academia.edu/hc/en-us/requests/new?ticket_form_id=1500000715421

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