Acas Reviews 

775
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight an excellent user experience, praising well-organized, informative, and practical webinars and training sessions. They appreciate clear, concise information, knowledgeable presenters, and accessible resources. The website is easy to navigate, supported by timely and helpful pre-event communications. However, some customers noted dissatisfaction with advice, describing it as unhelpful, unclear, or employer-biased. Others felt the website had technical issues, like missing "save progress" functionality or broken links. Some reviewers also mentioned presenter clarity issues or strong accents impacting the learning experience.

What people talk about most

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as excellent,... See more

Website

Reviewers mention positive feedback about the website, particularly praising the free webinars as brilliant,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the helpfulness,... See more

Service

Users describe ambiguous interactions with service, with some reviewers finding it to be an extremely helpful... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(775)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good content, just to much general info at the start and end.

Always appreciate the content of the courses that ACAS provide.
However, given the length of todays webinar, (30 minutes), a lot of time is given at the beginning and end of the webinar on the services that ACAS provides and general information on the mechanics of the webinar. This reduces the amount of available time for the actual webinar content.
We have used different training providers for other types of content and they often have a rolling information segment which runs for 5 minutes before the session and also 5 minutes at the end. That would then maximise the time your presenters have to deliver the content. Alternatively, extending the time to 45 minutes would also be an option?

November 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Waste of time - 0 advice just timewasters

Waste of time, they don't give any advice at all as they are not trained in UK Employment law.

Just are just another WOKE nothing company who wants to collect your data to sell off.

After a wasteful 15 min chat they just say they will send you a form - which they never did.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Carer's Leave webinar

The Carer's Leave - The Law Explained webinar was packed with relevant information for both employees and employers. It was concise and informative.
Thank you.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent refresh on Carers Leave

Details about the webinar were clearly explained as was navigating around the platform on joining. The subject matter was delivered in a clear and succinct way, with an opportunity to ask questions using the chat box. Links were provided for follow up/further information

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great webinar

Webinar was clear and concise, chatbox function really helped get some live answers to holistic issues for all participants to see enabling best practice to be shared across the participants.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great use of 30 minutes

Easy to access Webinar with helpful advice if you were having any technical issues.

Webinar was efficient and to the point. Easy to follow with the Powerpoint slides.

I thought it was really cool to see the Question box where advisors were able to answer specific queries during the webinar.

Worth the 30 minutes :)

November 12, 2025
Unprompted review
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Rated 5 out of 5 stars

When you are going through the…peace within

When you are going through the menopause and hear other people talking about symptoms and how it makes you feel, made me feel more in control of my own experience with going through the menopause. I feel more secure in my job also knowing that we have a menopause policy in place too.

October 16, 2025
Unprompted review
Rated 3 out of 5 stars

Over scripted

Whilst the content was okay, it was very rehearsed, obviously read off a script and in honesty, the main thing I remember was that Karen was managing the polls as the presenter kept thanking her.
The content was fine, but the delivery was too robotic to hold my interest.
The links to download documents didn't work either.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Very well presented

Very well presented, knowledgable, clear and organised! I always enjoy ACAS training, you know that experience is never short of wonderful. Thank you

October 28, 2025
Unprompted review
Rated 4 out of 5 stars

Good overview of the main points

It was a good webinar on the main points of menopause and helpful to have the useful links on where to get more information. The statistics are particularly useful to get an idea of the impact.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Webinar

Excellent Webinar, giving an insight into how we continue to develop inclusive practice and work within legislative frameworks.
Thank you, it was very insightful.

October 23, 2025
Unprompted review
Rated 2 out of 5 stars

Wasted time due to absence of save progress function

There is no "save progress" functionality or option. I obviously assumed the tasks I had completed were being recorded automatically. It took me around 35 to 40 minutes to complete 60% of my course. Later, I lost all the work I'd done simply because they don't allow you to save your progress, an absolutely crucial and incredibly basic feature! I can't believe they haven't thought about that!!! You either start and finish your course in one go when you have plenty of time, praying that no technical issue will happen, or you simply waste your time?!? All other online training platforms allow you to complete their courses in stages. Real shame... Who can afford to waste their time like that? I certainly won't be coming back to Acas.

October 19, 2025
Unprompted review
Acas logo

Reply from Acas

We are sorry you had trouble saving your e-learning progress but thank-you for bringing this to our attention, it is really valuable feedback and greatly appreciated. Our product team have looked into the issue which is now resolved so, if you are thinking of using additional e-learning courses you should no longer experience the same issue. Best regards and thanks again – the Acas e-learning team.

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