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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the user experience, finding devices easy to set up and use. Many also appreciate the competitive pricing and feel they receive good value for their money, often highlighting the compact size and performance suitable for various tasks like office work, streaming, and light gaming. However, some people were dissatisfied with the product quality and durability, with several reporting that their devices stopped working after a relatively short period. There were also instances of receiving faulty or defective products, and some customers expressed frustration with the support received when issues arose.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the performance, compact design, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers report significant issues, such as devices... See more

User experience

Users describe positive interactions with user experience. Many customers found the setup incredibly easy,... See more

Price

Customers consistently note positive experiences with price, often highlighting great value and impressive... See more

Value for money

Reviewers mention positive feedback about value for money. Many customers praise the great value for the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was impressed with the t8 model which was much faster than my old scan tower computer. I have had no trouble for 18 months however the fan is now noisy and I'm out of the one year warranty. The supp... See more

Rated 2 out of 5 stars

Very good price for new laptop. But what you get is propably what you pay for. Did not like the platic feel on the keyboard and the os seemed different. Return process was ancient and customer service... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the ACEMAGIC N150 Vista Mini PC V1 and have been very impressed. This tiny desktop handles dual‑4K monitors with ease thanks to HDMI 2.0 and DisplayPort 1.4 support, and the built... See more


Company details

  1. Computer Store
  2. Computer Service

Written by the company

In 2013, a group of tech enthusiasts were inspired by the "Magician Impossible" series. They set out to create a brand that would deliver computing solutions that were not only powerful but also fun and accessible. Today, Acemagician is leading the way in miniaturizing personal electronic devices, making technology more convenient, portable, and accessible. Our brand slogan, "Mini Space, Big World," reflects our mission to bring the magic of technology to the world of personal consumer microelectronics.We are passionate about empowering individuals and businesses with cutting-edge technology that helps them achieve more and reach their full potential with our personal consumer microelectronics. We provide powerful mini PCs that empower individuals and businesses to unleash maximum computing power in a compact form factor, enabling them to work and create from anywhere. We are committed to sustainability and strive to offer portable computing solutions that reduce environmental impact while providing cutting-edge technology. Through our innovation and dedication to efficient computing, we aim to enable people to achieve more with limited space and resources.


Contact info

3.0

Average

TrustScore 3 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love them, I have three PCs.

I have purchased three PCs through Amazon. One for traveling, one as a Plex server, and one for gaming/emulation.

All three have been great, quite, run cool, and just work well. The amd ones are awesome and can play so much. The fact it stay cool under load is great and a bit surprising for it's size.

The laptop is good for what I need. I would maybe hope later to get a AMD CPU in a laptop. Would love the extra power. But it was fast and no bloatware at all.

September 21, 2023
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Rated 1 out of 5 stars

Smells Like A SCAM!!!

I placed my order with ACEMAGIC 5 days ago. I paid for 2-3 business day shipping. Today is that 3rd business day and not only have I not received both of my packages. I haven’t been provided with a tracking number or even confirmation that my order has been sent. I tried to contact the helpline multiple times and it put me on hold for 2 minutes before then insisting that I leave a voicemail and saying they will call me back. This is just terrible customer service especially when you consider they’re selling high value items. Nobody wants to spend 500$-1500$ and not know if they’re even going to get their product. Furthermore it seems their automated help line is literally just a voicemail collector I personally don’t believe someone would’ve picked up if I’d have called again considering I called 3 times with the same result. I’d even go as far to say that most of the good reviews on ACEMAGIC are AI generated and fake. I have not had a good experience with them and I am undoubtedly displeased with the lack of communication. I wouldn’t recommend this online store to my mother in law and she sucks.

September 20, 2023
Unprompted review
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Reply from ACEMAGIC

I'm sorry to hear about your negative experience with ACEMAGIC. It's frustrating when you don't receive the service you expected, especially when you've paid for expedited shipping.
But please rest assured that we will verify the situation as soon as possible and help you solve this problem. Please provide your order number so that we can quickly help you solve this problem.

Rated 1 out of 5 stars

poor Communication

Purchased a mini pc on Wed night with express shipping. It’s Friday and I’ve yet to have confirmation that my order shipped. Poor customer service.

September 6, 2023
Unprompted review
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Reply from ACEMAGIC

I'm sorry to hear about your negative experience with ACEMAGIC. It's frustrating when you don't receive the service you expected, especially when you've paid for expedited shipping.
But please rest assured that we will verify the situation as soon as possible and help you solve this problem. Please provide your order number so that we can quickly help you solve this problem.

Rated 1 out of 5 stars

Computer was defective out of the box…

Computer was defective out of the box and has been returned with delivery tracking but despite assurances otherwise, no refund was given and would not take another unit. PayPal stepped in and processed the refund for me. Poor customer service. No customer service phone number, just emails. Poor build quality.

August 6, 2023
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Rated 5 out of 5 stars

Impressive is the first thing I thought…

Impressive is the first thing I thought about when I first saw the box size of the T8Plus in that it was the smallest unit I’ve seen in the scope of mini PC units. The box itself was completely weightless again in comparison to comparable units. Simplistic goes without notice that what was most useful for me was the 3 hdmi ports and 4 usb ports. The startup was very easy to begin and brings forth an incredibly fast power source into the online world. I had no issues with connectivity and the current processor again is superb. Overall, the little box comes with a big punch both on the outside and inside.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Solid mini PCs

I received a solid mini PC from Ace. It is quality hardware and came with Windows 11 pre loaded. I recommend this retailer to anyone.

My review of the PC:
"I got this mini PC as a web browser PC and to do light applications on and it fits the job. It comes with Windows 11 already installed, a 256GB SSD, and 8GB of RAM. It has plenty of USB ports for keyboard, mouse, and a USB drive. It has 3 HDMI ports, which is more than enough; I could see that be useful if you were using this computer to fill in a monitor around other multi screen computer setups. Or if you wanted to put 3 screens on just the mini PC. Great value!"

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Top-Notch Products and They Earned My Trust!

I purchased both a Mini PC and a laptop from them, and I must say, I am thoroughly satisfied with my experience. I have been using the Mini PC for four months now, primarily for photo and video editing, and it has consistently exceeded my expectations in terms of performance. Equipped with an 11th Gen i5-11320H processor, this Mini PC is incredibly quick and efficient, effortlessly handling my editing software and allowing for a seamless workflow. The RAM and storage capacity are providing ample space for all my software and files. One standout feature of the Mini PC is its remarkable quietness, operating silently and making it suitable for any environment. Additionally, the Mini PC offers a range of connectivity options, ensuring effortless integration with all my accessories.

Moving on to the recently purchased laptop, I am equally impressed. The laptop boasts a vibrant 15.6-inch Full HD display, delivering exceptional performance. Its impressive specifications, including the Intel Quad-Core 12th Alder Lake N95 processor, 16GB RAM, and 512GB storage, along with its comprehensive connectivity options, make it an ideal choice for professionals and power users.

March 20, 2023
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Rated 5 out of 5 stars

Great MiniPCs

This company sells mini PCs. I have two now. One with a Celeron processor. One with a new i5-11320H. Their computers come at a great price and they don't skimp out on RAM or SSD space. They're great little powerhouses of a machine. The Celeron one I use for retro emulation, the i5 I use for a personal computer. Also, the i5 computer came at MSRP of just the processor, so it's definitely a great deal.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality PC on a great price

I bought a mini pc from this brand. the pc has a impressive performance in a compact form factor. Powered by the Intel Core i7 11390H processor and 16GB DDR4 RAM, it handles multitasking and resource-intensive tasks effortlessly. The 512GB SSD ensures fast boot times and ample storage for files and applications. The built-in speaker produces clear and immersive audio, enhancing the overall entertainment experience, especially when enjoying 8K UHD content. The inclusion of fingerprint login and WiFi 6 support adds convenience and seamless connectivity options. Overall, the ACEMAGICIAN Mini PC is a powerful and feature-packed device and I am very happy about it.

June 5, 2023
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Rated 5 out of 5 stars

So good, I ordered another.

I just purchased my second PC from this company. They have great customer service with great communication and prompt friendly service. My first pc worked so well I ordered a second one. I look forward to receiving my second PC.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Quality customer service. Very professional and efficient service. Knowledgeable staff. Staff is helpful and provides top notch service.

June 1, 2023
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Rated 5 out of 5 stars

I had a good experience!!

Had a good experience with this brand and their customer service is as expected because i had the contact them to sort out some user manual info and their were spot on with their assistance.
Would recommend this brand!

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Impressive Performance and Exceptional Quality

I recently purchased both a business and gaming PC from ACEMAGICIAN, and I must say that I am thoroughly impressed. From the moment I received my order, I could tell that this brand takes great pride in their products.

First and foremost, the performance of both PCs is outstanding. Whether I'm working on demanding business tasks or diving into intense gaming sessions, ACEMAGICIAN's mini PCs deliver exceptional speed and smoothness. The processing power and graphics capabilities are top-notch, exceeding my expectations in every way.

In addition to the powerful performance, the build quality of these mini PCs is remarkable. They are sleek, compact, and well-designed. The attention to detail is evident in every aspect, from the sturdy construction to the neatly arranged internal components. I appreciate that ACEMAGICIAN pays close attention to both aesthetics and functionality.

Moreover, the customer service provided by ACEMAGICIAN is commendable. The team was prompt and helpful in addressing my inquiries before and after the purchase. They guided me through the selection process, ensuring that I made the right choices for my specific needs. It's refreshing to receive such personalized assistance in the tech industry.

Finally, I must mention the value for money. ACEMAGICIAN's mini PCs are competitively priced, considering the impressive specifications and performance they offer. It's evident that this brand is committed to delivering high-quality products without breaking the bank.

Overall, I am more than satisfied with my experience with ACEMAGICIAN. If you're in the market for a mini PC that excels in both business and gaming, I highly recommend giving this brand a try. You won't be disappointed. Kudos to the ACEMAGICIAN team for creating an exceptional product lineup and providing excellent customer service.

I hope this review captures your positive experience with ACEMAGICIAN! Feel free to personalize it further to reflect your unique perspective and emphasize any specific aspects that stood out to you.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Different Modes are awesome

I was looking for a mini pc that I can use for watching 4k movies and playing some online games. Finally got this AMR5 mini pc. I like its special RGB lighting vibes on both sides. Most importantly, it has 3 different modes. Those are Silent, Auto, and Performance modes.
So when I watch movies, go through Silent mode and gaming time use Performance mode. Very impressive.

May 10, 2023
Unprompted review

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