Actionpoint Reviews 

Reply from Actionpoint

Jul 24, 2018

Thanks for your response regarding your recent order, we are sorry to hear you felt your recent experience with Actionpoint was poor. We work very hard on our Customer Service and always aim to give our Customers the best experience with every order.

We have investigated your case and can see an incorrect item was picked in error and delivered. We had sent notification the same day as this was raised with us and said that the items would be collected and swapped over for you and that if any packs were used this would be charged to the account. This is a standard procedure at Actionpoint for all Customers and gives us time to enable us to rectify the problem quickly for you.

We believe there may have been some confusion over the term 'Cases' and 'Packs' as per your comments above regarding the delivery quantity - We are sorry for any confusion or misunderstandings with this.

With regards to the comments above regarding the invoicing, we can see all credits were sent back to you on the dates when the queries were raised and the 400g bags were charged to the account at a new price.
The invoices being chased were for additional items on the order which had been delivered and signed for. Our accounts had sent emails with proof of the delivery including an email from yourself confirming that the first part of the delivery was OK but the balance of the order sent in was incorrect. Although we had the delivery notes and an email from yourself confirming the first delivery was satisfactory, you still refused to pay the invoice and had requested further credits even though these had been sent back to your account already. We feel we done as much as we could for your comments regarding the invoice queries and sent along proof confirming all of the facts.

Our Customer Service and Accounts Team work alongside one another and regularly hold meetings daily to discuss Customers and any queries on account. We had responded very quickly to your issue raised and actioned this to be resolved quickly for you.

We feel that some of your comments are unfair and after reviewing the emails in response to this issue, do not feel the emails sent back in reply were rude or that our member of staff was rude to you but we are sorry if you felt that way.

If you would like to discuss the above any further then please contact support@actionpoint.co.uk

Many Thanks

Actionpoint Packaging

Reply from Actionpoint

Apr 17, 2018

Hello Nick,

Thanks for your review. I'm sorry to hear you are unhappy with our accounts department, however they were chasing payments that were as much as several weeks old, and had tried to contact you on numerous occasions by email and telephone without success. It was in fact you that then put the phone down on them twice when they did manage to speak to you, in a reasonable manner!
We understand that the late payment charge (which you were warned of previously) was the last straw for you. However we did waive for this for you before on 2 occasions and agreed in the Autumn last year that further late payments would have the charge applied.
Thank you for your custom over the years, and if you would like to take advantage of our services again and pay for them in the agreed way, then we will be pleased to hear from you.

Reply from Actionpoint

Mar 9, 2018

Thank you for your feedback regarding your recent experience with Actionpoint Packaging. We're sorry you felt your experience was a mediocre. We always want to make sure all customers receive excellent customer service with us and have an easy memorbale experience.

If you could please send over your name and details we can investigate your case for you.

Kind Regards

Actionpoint Packaging

Reply from Actionpoint

Jan 18, 2018

Hello Victor,

Thank you for your review and I'm glad that some of the teething problems are being corrected for you. As discussed they have been largely due to the set up involved in a particular part of the contract. It's great to be finding solutions together quickly!