Top Class service comes as standard from Actionpoint - which unfortunately is few and far between these days. They are always willing to go the extra mile to ensure everything on time & correct Honest... See more
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Always an excellent service provided by Tina with our packaging orders. Quick repsonses to any email queries and Tina will keep in contact updating us if there are any delays with the order etc going... See more
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When our Healthcare Practice returned to work last May (2020) after the first lock down, we were in need of a reliable and reputable supplier of PPE for all our team, especially our clinical Pract... See more
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Best packaging company that I've ever worked with! Amazing and quick understanding of customers' needs no matter how complicated the project could be. 10 out of 10 on customer service, lead time... See more
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Company details
About Actionpoint
Written by the company
Actionpoint is an award winning, family-owned packaging company that has been delivering bespoke packaging solutions to UK businesses for almost 50 years.
We cement close partnerships with our customers, listening to and identifying their pain points to develop a flexible and highly personalised approach to their packaging needs.
Your packaging, your way - Every stage of the bespoke packaging process is personalised to your needs.
Insight Packaging Reviews
An Insight review is tailored to your organisation and packaging goals. this means the audit can focus on one or more of the following key elements.
Sustainability
We collaborate with our staff, suppliers and customers, to develop sustainable business activities.
Packaging Creation Lounge
Work with our in-house designers for perfectly personalised packaging, solve any packaging problem in just one visit.
Actionpoint portal
Receive 24/7 online account access. With intuitive navigation you can browse your full list of products, place orders, track your budget and deliveries, check stock levels, and view order history.
LinkedIn
Follow us and subscribe to our newsletter
We are widely recognised for providing packaging solutions to suit a variety of needs.
Click the buttons below to find out more:
BESPOKE PACKAGINGContact info
Suite 1, The Old Rides Farm, Leysdown Road, ME12 4BD, Sheerness, United Kingdom
- 0800 840 9570
- support@actionpoint.co.uk
- actionpoint.co.uk
4.7
Excellent
421 reviews
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This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service always willing to go the…
Great service always willing to go the extra Mile when helping out.
December 9, 2025
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A professional friendly team
A professional friendly team, nothing is too much. always willing to help with a quick turnaround.
Many thanks
Andy
September 8, 2025
very helpful and fast delivery
August 19, 2024
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Credible business partner
Over my several years experience working with the Actionpoint team they have been continuously focused on our needs by completing our packaging orders both to the quality standard agreed and on time. In case of urgent order requests, they have been often finding ways to expedite delivering these. I find Actionpoint a credible business partner which I do enjoy to work with and that would reccomend to others.
June 11, 2024
Unprompted review
Reply from Actionpoint
Thank you very much for your feedback, we are delighted to hear that you have received a positive experience in working with us.
Great Company
We have been using Actionpoint for a few years now and have always been extremely pleased. The products are good quality and anything new we want to trial is met with help and assistance along the way. Any problems are solved without delay. Overall a great company to work with.
June 10, 2024
Unprompted review
Reply from Actionpoint
Thank you very much for your feedback, we are delighted to hear that you have received a positive experience in working with us.
Okay
We've had problems with delayed deliveries and wrong/ mislabelled items being delivered.
On a positive note, the packaging review they provided was very useful and the team over there are friendly.
April 30, 2024
Unprompted review
Reply from Actionpoint
Hi Tim,
Thank you for your positive comments on our packaging review and team, we are however, sorry to hear that you've experienced some issues with your deliveries and labelling. If you haven't already, please do contact us regarding this and we will be happy to investigate these issues further, to avoid these happening again.
Terrible service
Terrible service, awful low quality products. My delivery was late and then I spoke to a very rude lady.
April 15, 2024
Unprompted review
Reply from Actionpoint
We are very sorry to hear that you've had such a negative experience with us.
As per our previous 5 star reviews, we pride ourselves on both service and quality, so were very disappointed to receive this feedback.
As explained in our previous correspondence we were unable to find your details on our system and therefore requested further information from you regarding your order so that we could perform a full investigation.
Unfortunately, as you have chosen not to provide this information directly to us or via Trustpilot we are unable to respond further.
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A great company to work with
A great company to work with, they collaboratively work on projects with us and have their own in house design team that assist with what we require
March 19, 2024
Gallery Direct Ltd
I have worked with Actionpoint for many years and they have never let us down.
They always provide a fast and helpful service for all of my packaging needs and new projects.
I would 100% recommend this company to anyone!
Thank you
February 12, 2024
A great company to deal with.
A great company to deal with.
The company i work for (Guardian Fall Protection) in Sheerness buy our boxes and packaging products from actionpoint and they are always friendly and helpful with a 1st class delivery service.
They always keep you updated and informed incase of any delays aswell.
Deffinately a company you should deal with.
February 27, 2023
Unprompted review
Reply from Actionpoint
Thank you for your wonderful review Neil! We're very glad you value our fantastic service so highly. Thanks for being a loyal customer, we really appreciate it! We look forward to speaking with you again soon.
Actionpoint Customer Care Team
Actionpoint Team
Gemma has been brilliant, right from my first enquiry
Nothing has been too much trouble and the communication has been excellent
I would not hesitate to recommend Actionpoint to anyone
February 27, 2023
Unprompted review
Reply from Actionpoint
Thank you for your review Harvey! It's great to hear how pleased you are with our service. Gemma does a grand job of looking after our customers!
We look forward to continuing the good work and growing further together!
Actionpoint Customer Care Team
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Action Point are 5 star!
The team at Action Point are fantastic, Everyone from the team that I have interacted with is really passionate about what they do and will always look at finding the best possible solution to any situation.
As a company we have used them for packaging for over 3 years and they always are willing to work with us when we have tight deadlines and are helping us look at new improved packaging solutions that are both luxurious and good for the planet.
February 24, 2023
Unprompted review
Reply from Actionpoint
What a brilliant review - thank you Sam! It's great to hear how pleased you are with our service, quality and range of products.
We look forward to continuing the good work and growing further together!
Actionpoint Customer Care Team
Why go anywhere else.
Always our go to supplier regards to our packaging requirements. They always provide excellent communication and service and always on hand to add more in depth information if we have further questions.
February 24, 2023
Unprompted review
Brilliant customer service
Brilliant customer service, very friendly and polite. I felt that all staff was very understanding of our needs and did everything they could to give me the best service they could. Most importantly they are very quick to reply to emails and on the phones. Best supplier I have liaised with for a while and I would definitely recommend them to others.
February 16, 2023
Unprompted review
Reply from Actionpoint
Thanks for your fantastic review Dawn! It's great to hear that you rate our service and communication highly! We're committed to keeping it every bit as good - if not even better!
Actionpoint Customer Care Team
Superb customer service
Superb customer service. Very helpful and friendly.
We have asked a lot and they are always accommodating.
Keep up the great work ethic.
February 6, 2023
Unprompted review
Reply from Actionpoint
Thank you for you kind review Paul! We're very glad you value our service so highly. Look forward to speaking to you again soon.
Actionpoint Customer Care Team
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Always very reliable and helpful
Always very reliable and helpful. making my job so much easier when you can rely on your supplier.
keep up the good work
February 2, 2023
Unprompted review
Reply from Actionpoint
Thank you for finding the time to give us your feedback David! We are very pleased we could deliver you such great service. We hope to assist you again very soon!
Actionpoint Customer Care Team
Best of the best!
Best packaging company that I've ever worked with!
Amazing and quick understanding of customers' needs no matter how complicated the project could be.
10 out of 10 on customer service, lead times, quality, price compatibility, sustainability, and much more!
Definitely, a company where you can feel they go that extra mile.
Keep going with great work and hopefully, others take an example!
January 18, 2023
Unprompted review
Reply from Actionpoint
Thanks for a great review Virginija! We're over the moon to read reviews like this one! It's always a pleasure dealing with Nordell and great to know you value our service as much as we do your business.
Always helpful
Always helpful. Will do their best to get you out of a pickle when the unexpected happens.
Always nice to talk to Tina.
January 18, 2023
Unprompted review
Reply from Actionpoint
Thanks for your wonderful review Bruce! We're delighted that you're pleased with our great service and we're committed to building on it even more. We'll share your kind comments with all the team too.
Actionpoint Customer Care Team
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