Adexa Direct Reviews 

Was ordered for next day delivery paying additional cost, unfortunately turned up 4 days later. Disappointing service but product is good.

Good quality, quick delivery

Excellent service

Hey,look i will be honest with this company for its lightning service that I recently received from this company on the two microwaves that I bought they were what I expected them to do ,me and our family members were very happy with the simple easy panel use and the elegant design of the products,secondly the items were dispatched very quickly, no complaints just gratefully happy overall with the exceptional service of both deliveries. Thank you to the team for there exceptional work.
Your sincerely
Mohammed

Awesome product

I received my fridge very quick and great condition.Thank you so much.

Delivered in good time. As expected.

It has been over 4 weeks..
Since I received my stainless steel sink. I was not in when the product arrived, but the box was clearly damaged. Of course the sink was also bent beyond use. To cut a long story short, 4 weeks later and over 20 emails, I am still stuck with the damaged sink.
As others have said, so not buy from this company. Frequently damaged goods are impossible return and the customer service is shocking and rude.

Products are fine but customer service is atrocious, rude and unprofessional.

Delivered quick ,all complete and great value for money

Everything was fine in terms of the delivery fast and efficient with plenty of updates.

In terms of the unit, I would have like to have a round extraction point at the back rather than the rectangle one. But I accept that there may not be enough space on the unit for this.

The fans work well had are quiet when compared to other extractor hoods which is great.

The instruction booklet does not have details on how to change the clock so I had to google this.

We received a stainless steel table that came in an undamaged package but was itself damaged to the point of being unusable (too deformed to fit the legs). We reported the issue back to Adexa and were told that because we hadn’t flagged it within 24 hours (we opened it a day after receiving the item) that there was nothing they could do beyond offer a £20 credit. As commercial waste it will cost us more than that to dispose of. An absolute joke of customer service and sadly a reason for us to avoid Adexa again in future. We would encourage anyone reading this to question whether they should choose Adexa themselves as the low prices are unfortunately the definition of a false economy.

Adexa provides very good quality equipment at fair value. Usually orders are delivered correctly and on time. On the one occassion an air fryer was not delivered, the issue was quickily addressed.

Great experience

Terrible products, inferior quality and a claim process not worth the time and effort.

Purchased a products that didnt last 2 months.

The quality of the product was as described on their web-site - if not better than expected.

The two units are perfect in situ. Thank you.

I have ordered a few kitchen equipments from Adexa and so far i have never been disappointed.🙏Excellent

Very disappointing experience with Adexa.

Their communication throughout the ordering process was poor, and we constantly had to chase for updates instead of being kept informed.

We paid extra for next-day delivery because we urgently needed the equipment to open our business. Unfortunately, the refrigerators—the most important items in our order—arrived late, causing delays to our opening and significant disruption.

To make matters worse, another item arrived damaged and was completely unusable. The power plug was damaged, and the electrical cable was protruding from the back of the unit, making it unsafe to use.

It then took over a week of emails and follow-ups just to get Adexa to agree to accept the return. Even after all that time, the issue still wasn't resolved, and we were unable to arrange a straightforward exchange. Instead of receiving prompt support for a damaged product, we were left waiting while our business was affected.

Overall, the after-sales service was extremely disappointing. If you're spending money on commercial equipment, you expect reliable delivery, quality products, and efficient customer support when things go wrong. Unfortunately, that was not our experience with Adexa.

I would not recommend Adexa to businesses that rely on timely deliveries and responsive after-sales service.

I had a very disappointing experience with Adexa.
The display unit I purchased stopped working within just one week of use. When I contacted customer support, instead of focusing on resolving the fault, they repeatedly suggested that the issue was with my power supply and asked me to use a different socket.
To rule this out, I purchased a replacement display from Nisbets. The new unit worked perfectly using the same power supply, confirming that the issue was with the Adexa product, not my electrical socket.
I was disappointed with both the quality of the product and the after-sales support. Rather than receiving a straightforward resolution, I felt the process was unnecessarily prolonged, and I ended up replacing the faulty unit at my own expense.
Based on my experience, I would not recommend Adexa and would not purchase from them again.