Adexa Direct Reviews 

Ice maker is great, it creates ice quickly and fits neatly under kitchen wall cabinets

Great product and service.

Do Not use this company. They advertised an item as commercial use but it's a domestic appliance and cannot output the level of service required for a cafe/pub/hotel. It's daylight robbery we are stuck with an item not fit for purpose. Very deceitful company

Wow what an unprofessional company, ordered Racking told 3-5 days contacted after 5 days they said they would raise a dispute and get back to me 2 days later i emailed again being told its in hand email the next day still in hand, are they using a paper system? asked for a refund lets see how that goes but just dont bother this company is a joke

Zero customer service.
No working phone line to talk to anyone about an order. Waited forty minutes for someone to join their online 'chat' facility. Gave up in the end.

CABINET ARRIVED DENTED - They arrived and when we unpacked a few days later to assemble it was all dented and when we complained they refused to allow us to return as we had not notified in 48 hours, packaging is terrible it will always get dented in transport do not buy customer service is terrible

The product is working well, however it was delivered in a one day delay which affected my business. I believe that it was shipped in time from your location but got held for an extra day with the carrier. there was no way to contact the carrier and their tracking web site is very poor.

I would not recommend the delivery company you use as they did not contact me at all and just turned up with the parcel, luckily I was on site and saw them. Also there was a lot of confusion before that and the person from Adexa (I think her name was Chloe) sorted it out immediately.

DO NOT ORDER FROM THIS COMPANY . They send out damaged goods and then refuse replacement/full refund .

Excellent product better than I thought, well made..
Would like to bye a pizza attachments but can’t find one on the your site are they available and any other ancillary’s

Great product, easy to assemble and superb delivery service.

The meat curing fridge is really a wonderful piece of kit—capable, stylish, and CHEAP. The delivery was exactly as expected and the service kept me informed during the process.

I’d read all of the negative reviews of Adexa and concluded that there were two main issues with Adexa—people paid for fast delivery that didn’t work, and they had issues with customer service if there was a problem with the product.

Given the massive cost difference between Adexa and everything else for this specialized type of product, I wrestled with the decision but decided that (1) I didn’t need fast delivery, (2) in the event of a fault (eg a forklift blade through the package) I would immediately unpack the product and report the fault through the Chatbot, not expect phone support, and (3) Chinese fridge technology has advanced to the point where I genuinely don’t have worry about the quality of the product (assuming some idiot doesn’t put a forklift through it).

Turns out that the fridge is great and the entire experience was great. Also, insanely cheap for what I got.

Your mileage may vary, but work out what you are prepared to live with and decide accordingly.

Couldn’t be happier with the decision.

Everything was straight forward, quick delivery

Horrendous company. We purchased a fridge from them which has arrived with a smashed door & bent frame. They have refused to replace the product as we did not inspect it before the delivery driver left (which is very hard to do on the curb side when the product is boxed and wrapped with a delivery driver in a hurry to rush off).

It says a lot about a company when they have a Paralegal as their point of contact for customer service issues whose sole job is to "manage warranty claims, refund disputes, chargebacks, and small claims money claims,"

Avoid at all cost otherwise you end up with expensive, utterly useless products that are impossible to dispose of (all while costing a pretty penny to purchase and then relieve yourself of)

Once again, our one stop shop for exactly wanted, at the right price and delivered amazingly quickly. Better than the usual high steet and web sources by far. First class experience, again.

Absolutely awful company with zero customer service , item arrived faulty and wouldn't exchange even after engineers report , won't engage via phone and will only try to resolve via email , which is normally one way with very little replys.

Avoid at all costs !

Very reasonable sale costs and always happy with products when arrive

I bought a freezer from Adaxa, and it arrived damaged. I contacted customer service expecting a prompt resolution, but they were unhelpful and did not resolve the issue. The whole experience has been frustrating and disappointing. I would not recommend buying from this company based on my experience.

Delivery was timely and good communication. The product bought was easy to assemble, good quality and excellent value for.money.