Adventure 001 Reviews 1,990

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often highlighting pilots for their informative commentary and ability to create a comfortable and enjoyable atmosphere. People frequently describe the overall service and user experience as excellent, with many noting the fantastic locations and the memorable nature of their activities. However, some people were dissatisfied with the booking process, mentioning difficulties in securing suitable dates, unexpected cancellations, or issues with ticket validity. A few other people also felt that the customer service was poor, citing rude interactions with staff and a lack of organization that led to delays or unfulfilled expectations regarding flight routes and advertised sights.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

User experience

People report overwhelmingly positive experiences with the user experience. Many customers describe it as... See more

Service

Users describe positive interactions with service, highlighting amazing helicopter and falconry experiences.... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the easy accessibility and lovely... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

This was a excellent birthday gift flight for 2. The venue was a fantastic location and the staff also really made the event. Everything was explained fully and the safety briefing was really in depth... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a truly amazing flight

What a truly amazing flight and experience, I paid extra to sit up front and it was worth every penny, I would highly recommend the upgrade.
Captain Joe kept us informed of our speed, altitude, location and landmarks, which was brilliant, what a wonderful pilot and lovely gentleman.
All the staff were extremely friendly and welcoming, they really looked after us. Thank you all for an unforgettable helicopter flight and experience. Lynn

April 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The falconry experience was amazing

The falconry experience was very informative. It was amazing to have the eagle owl fly on to your hand, and see him close up. Would go and do it again. Both of the handlers were very informative

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome helicopter flight

Awesome helicopter flight. A thrilling experience and the views were stunning. The pilot and ground crew were brilliant and went out of their way to be helpful, and there was excellent communication leading up to the flight, with clear instructions and information. Would highly recommend this experience.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Me and my partner did a morning with the Falconry experience in Colchester and we had such an amazing time. The handler was so knowledgeable and generally cared about the birds well being. We got to handle all of them and learn lots. Would recommend for any age

May 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fabulous experience …

Absolutely fabulous experience i would recommend to anyone and everyone.first time in a helicopter for me and have to say the staff were very helpful, instructions and safety talk very clear making it an enjoyable afternoon

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing adrenaline rush

The experience of seeing local landmarks for the air whilst experiencing my first helicopter flight was totally mind blowing. The Adventure One team were amazing, from booking to post flight nothing phased they. They provided detailed information regularly, explained the process fully and ensured the experience ran smoothly, paying attention to the small details whilst reiterating the strict safety procedures with a little humour to keep people interested.
If you haven't experienced a flight then you must, if you have then you know you should repeat.

April 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I went on the clay pigeon experience…

I went on the clay pigeon experience last Sunday. What a amazing few hours I had. The setup was amazing. All the staff were very friendly and the teacher Pete was excellent and very patient with us all. I will definitely recommending to all my friends and family

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Lovely morning out. The staff were all friendly. My partner & children really enjoyed the fight, very excited. Definitely would recommend.

April 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A seriously true 5 star dream adventure…

A seriously true 5 star dream adventure come true made a reality by this amazing company. They truly do go above all expectations. Highly safe professional & I personally highly recommend them to all looking for an adventure trip . The full trip start to finish was just amazing. It was a surprise birthday treat which was highly enjoyable. We took a 50 mile 30 minute extended trip around the Northumbrian coast & Alnwick Castle tour. A very enjoyable time had by many others too . The captain & all the ground crew are very friendly skilled & professionals at what they do . All finished off with a few phots & bubbly bottles . We will be going again through this company soon . Thankyou .

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bucket list item ticked off!

This was a present from my wife and kids for Father's Day. It was an absolute bucket list item ticked off. After arriving shortly before take off I was taken through a short briefing with my pilot, Tony and then we went out to the plane, got settled in and taxi ready for takeoff.

Was great to see a Spitfire about to take off to o.

Two all in all the flight was amazing and the experience was one of a kind. 10 out of 10 would recommend!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable.
The flight itself was wonderful. Our pilot Captain Joseph was a great tour guide! Pointing out landmarks, informing us of our hight and speed and cracking jokes!
Thank you all for making our day memorable.

May 9, 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Jayne,

Thank you so much for your lovely feedback. We are delighted to hear that you had such an enjoyable flight experience and that it made for a memorable Christmas gift from your son.

It’s wonderful to know that our ground crew helped make your day special and we’ll be sure to pass your kind comments on to Captain Joseph. He’ll be thrilled to hear that you enjoyed both the flight and his Jokes!

Thank you again for taking the time to share your experience with us. We hope to welcome you back for another flight in the future.

Rated 1 out of 5 stars

Avoid Avoid Avoid

Avoid Avoid Avoid
They cancelled the 1st trip. Demanded another fee to 'extend the voucher' as the options offered weren't acceptable. Absolute scammers who should be investigated further. Save yourself the hassle, you will not get your money back which seems to be the MO for this company.

Following the response below. Just to add a bit of clarity, many of the offered altrnatives from the 65 mails were not at our chosen location. Add to that the dates were not in windows we were both available to attend and...oh yes, they required a voucher extension fee. Apologies if I've offended the sensebilities of Adventure 001, but I will revert to the title of this review AVOID AVOID AVOID

May 26, 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear William

We are sorry to hear that you feel disappointed with your experience and would like to apologise again for the initial postponement of your flight.

Unfortunately, as clearly explained at the time of booking and within the terms and conditions experiences of this nature are subject to weather, operational and aircraft serviceability factors, and postponements can occasionally be necessary for safety reasons.

Since your original booking, we have sent over 65 email notifications advising of available dates at your preferred venue across May, June, July, August, September and October, and have repeatedly encouraged you to rebook onto suitable dates as availability was released. Unfortunately, despite these opportunities being made available, no rebooking was completed.

We also make it very clear prior to purchase that vouchers are non-refundable once booked, which reflects the nature of a live aviation experience where aircraft, crew, venue hire and operational resources are reserved in advance. This is standard practice within the experience and travel industry.

We are naturally disappointed to see your comments describing the company as “scammers,” particularly given the significant availability offered and ongoing communication sent to assist you in redeeming your experience.

We do genuinely try to accommodate all customers wherever possible and remain happy to assist should you still wish to make use of your voucher and are positive your flight will be worth the wait.

Advertisement
Rated 5 out of 5 stars

Grandma's fantastic flight!

Well, what a fantastic day for my Mum. She had this ride gifted to her from the family for her birthday last year, unfortunately due to bad weather it was cancelled twice for safety reasons. This time however the weather was perfect. My Mum (Barbara Marsh) who is now 88 years old had a co-pilot seat & was raring to go. The location at Moor Grange Farm was a lovely setting & easily accessible All the ground crew & team were absolutely brilliant, especially Tony who swept her off her feet!! & was so very kind. They all were. My Mum had the time of her life. The pilot was lovely (sorry didn't catch his name) everyone had a great sense of humour made everything so easy, they all went above & beyond. After the flight we were able to purchase photos & have a cup of tea & cake as a nice finish to the day. We can't thank them enough for such a great experience. The booking process is easy to follow & the communication is good.
I will highly recommend anyone of any age to try out a flight with this company, they are brilliant.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Absolutely appalled by the way Adventure 001 handled what should have been a straightforward request during an extremely serious family emergency

We had a helicopter ride booked for last Sunday and contacted the company on the Tuesday before, after my father-in-law suffered a heart attack. I explained the situation, offered hospital documentation and reached out to reschedule, hoping for some level of understanding or goodwill given this was a genuine medical emergency and not a cancellation on the day

I am aware there is a seven day cancellation policy, but the issue here is the complete lack of empathy or flexibility in exceptional circumstances. Instead, we kept being referred back to the cancellation policy, with a cold response stating “there is nowhere to escalate this” and that I had “agreed to the terms when booked”

No empathy. No compassion. No attempt whatsoever to help

We were eventually able to send other people in our place, but only after paying a £12.50 name change fee per ticket. This was on top of already having to pay a £5 fuel fee. While this meant the tickets were not completely lost, the whole process was terrible and added unnecessary stress during an already awful time for our family

The whole booking experience also feels designed to extract more money from customers. When booking a voucher through Buyagift, make sure you read the terms and conditions very carefully, as the additional charges are not something you would necessarily expect unless you go through the fine print. Customers should also be aware that there are add-on fees, such as the £5 fuel charge PP, which further adds to the cost

This was a significant amount of money to risk losing, and the handling of the situation caused additional anxiety during one of the hardest times we have experienced. What should have been an exciting experience turned into something upsetting

I fully understand that businesses have terms and conditions, but basic humanity and customer care should still exist, especially when someone is facing a genuine medical emergency

I can appreciate there are lots of positive reviews. But there is also a common trend in all the negative ones, this company only cares about money, so if something unexpected happens you get burnt. I would strongly advise people to avoid this company

May 10, 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Sandhya,

Firstly, we are genuinely very sorry to hear about your father-in-law’s heart attack and we do appreciate that this must have been an incredibly difficult and stressful time for your family.

We do understand that not all situations in life are foreseeable, which is precisely why we offer an optional flexible booking policy during the booking process for customers who may require additional flexibility closer to their flight date. In this instance, this option was declined at the time of booking. We must remain fair and consistent to all customers and apply the same policy equally in every case.

As with airlines, theatres and many live event operators, once a flight is scheduled the seats remain allocated and, if passengers do not fly, those seats are often flown empty at a direct cost to the company. This is why our terms and conditions, which are acknowledged before a booking can be completed, clearly explain the cancellation and amendment policies in advance. Customers cannot proceed through the booking system without accepting and understanding these terms.

Despite this, we did still offer solutions to help preserve the experience, including allowing substitute passengers to fly in your place with a reduced amendment fee and also offering the option to rebook with a 20% discount. We appreciate this may not have been the outcome you hoped for, however it is simply incorrect to suggest that no assistance or options were provided.

With regard to the temporary £5 fuel surcharge, this was unfortunately introduced due to substantial increases in aviation fuel costs which are entirely outside of our control and affected operators across the industry. We certainly do not enjoy introducing additional charges, however global fuel volatility and wider economic factors have left many aviation businesses with no alternative.

We are naturally disappointed to read comments suggesting that the company “only cares about money,” particularly when the overwhelming majority of our reviews from customers who have actually flown are extremely positive and frequently praise both our staff and the experience itself. The common factor in many negative reviews, understandably, tends to relate to customers needing to cancel at short notice or flights being postponed due to weather and safety considerations. While we completely appreciate how frustrating this can feel, we will never compromise on operational safety.

We are sorry again that your family was going through such a difficult situation at the time and do genuinely wish your father-in-law a full recovery.

Rated 5 out of 5 stars

FANTASTIC FLIGHT!

We were lucky enough to enjoy a fantastic helicopter flight over London. Was an amazing experience and all everyone involved was so friendly. Could not recommend highly enough. Can’t wait to come back for another flight!

May 9, 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Hi Chris,

Thank you so much for your wonderful review! We’re delighted to hear you had such an amazing helicopter flight over London and that the team helped make the experience extra special.

It was a pleasure having you fly with us and we really appreciate your kind recommendation. We’ll be sure to pass your lovely feedback on to everyone involved.

We can’t wait to welcome you back for another adventure soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look