Adventure 001 Reviews 

2,013
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making the overall experience enjoyable and memorable. Many people highlight the excellent service, with pilots often described as knowledgeable, informative, and making them feel safe and at ease. Reviewers also appreciate the fantastic user experience, noting the thrilling flights, amazing views, and the opportunity to learn new things. However, some customers also noted issues with the booking process, citing cancellations, difficulties in rebooking, and unexpected upgrade requirements. A few other people also felt that the customer service was poor, mentioning rudeness from staff and a lack of viable solutions for their problems.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as amazing, memorable, and... See more

Service

Reviewers mention positive feedback about service, with many describing fantastic and amazing experiences,... See more

Location

Users describe positive interactions with location, often highlighting the stunning views and ease of access.... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and smooth, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Had one of the best days ever at The Falconry Experience in Godney near Wells. From the word go, you were learning, watching, taking it all in. A wonderful way of getting people to see every different... See more

Rated 5 out of 5 stars

Amazing experience at the Stoke Medway location on Sunday! I took my mum for a special mother's day celebration and we both had a fantastic time! All the staff were professional and friendly, wit... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,013)

322 reviews in the last 12 months

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Rated 5 out of 5 stars

Helicopter flight

My dad had a helicopter flight booked for his 80th birthday it was cancelled once due to weather conditions but we were kept up to date on new dates available when he got his helicopter flight he really enjoyed it the staff were amazing and so helpful sorting out a problem that we had and the pilot was really good my dad really enjoyed his flight so much that he wants to book a longer flight would definitely recommend them

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently went on a helicopter ride in…

I recently went on a helicopter ride in Nottingham with my son, and it was an absolutely amazing experience from start to finish.
The pilot was incredibly informative throughout the journey, pointing out landmarks and making the whole flight even more enjoyable. Everything was well-organised and ran smoothly, which made us feel completely at ease.
It was a truly memorable experience that we’ll both cherish, and I would highly recommend it to anyone considering something a bit special or different.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Well organised. Friendly people who had the knack to make some of the nervous flyers feel at ease. A great experience.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, there have been no issues with communication , location or the ground colleagues.
I can certainly recommend the 12 mile helicopter ride.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Up Close Experience

I recently had the pleasure of taking part in the Adventure 001 falconry experience, and it was genuinely unforgettable. From start to finish, everything was well-organized, welcoming, and incredibly engaging.

The highlight, without a doubt, was the opportunity to actually hold the birds. Feeling the weight of these magnificent creatures on your arm and seeing them up close is something truly special. The handlers were knowledgeable and clearly passionate, sharing fascinating insights about each bird’s personality, behavior, and history. Their guidance made the experience feel both safe and personal, even for someone with no prior experience.

The birds themselves were absolutely stunning—powerful, graceful, and surprisingly calm when perched.

What stood out most was how hands-on the experience was. This wasn’t just a demonstration—it was interactive, immersive, and incredibly memorable. Whether you’re an animal lover or just looking for something unique to try, I would highly recommend this experience.

Overall, it was a fantastic day that exceeded expectations and left me with a real appreciation for these incredible birds of prey.

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Fist time helicopter flight

Very well organised simple but effective safety briefing pilot was friendly and answered all our questions would highly recommend this to anybody looking for a fist time helicopter experience

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Windermere helicopter ride

Windermere helicopter ride. Was fantastic would definitely recommend this. Views were amazing, staff very friendly and helpful and the pilot was brilliant.
Kept informed all the way up to our flight with very clear instructions.
If I could score it higher I would

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience..

We chose to do our helicopter ride at The Cotswolds Airport this location is brilliant as you get to see the aeroplanes there and also there is a nice Cafe , the staff at the location for the helicopter ride were very knowledgeable and provided great safety advice and made you feel comfortable. The pilot was great and everyone was happy and polite. The views you get to see are amazing. 10/10 experience and will be booking more !!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Do it!

You really, really, really have to do this. Do the half hour one for an absolutely fantastic experience. I tend to swear alot and I was so proud that I didn't, the pilot was fantastic and the ground crew calming. It was quite windy, but that just added. Now I am boring everyone witless about the trip. If you're umming and arrhing about going. Just book it, there'll be no regrets.

March 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Another bucket list ✔

The helicopter flight was amazing. The staff were very proffesional and I felt confident from the start. Safety briefings were well explained. The staff on land and in the air were great. I would highly recommend, it was a great experience.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Arrogance, rudeness and incompetence

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

March 22, 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

We are disappointed to receive your 1 star review and it is essential that we address the salient points.

Firstly, it is essential to highlight that you are using multiple accounts in order to leave negative reviews which we will of course rebut.

The salient facts remain as follows:

You have booked an experience which owing to its nature is liable to postponement. Your flights have been postponed owing to inclement weather thus ensuring our safety record.

We have provided numerous dates for you to rebook but you have chosen not to.

You have been repeatedly hostile towards our staff both via telephone and via electronic communication. Our staff deserve to be treated with respect and courtesy but you have not afforded this simple courtesy.

We appreciate that a postponement is disappointing but it is extremely concerning that you are continually taking out your disappointment on our member of staff to which you seem to have developed an unhealthy vendetta.

As per the terms to which you have agreed, you are ineligible for a refund and there are countless alternate dates available for you to rebook via your online account.

We sincerely hope that your current conduct will cease as it is unfounded and highly unnecessary. You have been treated with respect, courtesy and professionalism at all points and we would kindly request that the same is extended to our staff.

Rated 1 out of 5 stars

Arrogance, rudeness and incompetence

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

March 22, 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

This is your second negative review, e have already left a response to your first review. Using multiple accounts to leave reviews is extremely transparent.

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Rated 5 out of 5 stars

45 minute helicopter flying lesson-…

45 minute helicopter flying lesson- Great experience and great fun! Staff are all helpful, friendly and professional. Be mindful that this experience is weather permitting and that’s outwith anyone’s control however I was lucky to have fine clear day and really enjoyed it. Would highly recommend this one. Just need to save up now for a helicopter!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding , great value for money, experience!

Had been looking forward to my helicopter experience. Wasn't disappointed. The staff on the day ,Dom, George and Instructor Tom ( all pilots ) were very professional, personable and obviously love flying and I would say sharing that with their customers.
After a brief id and weight check we were given our safety brief and then a very interesting basic run through of helicopter mechanics and controls.
Once in the aircraft and with headsets fitted, Tom taxied us to the runway and we were off! Each having a shot in the pilot seat and controls once at height.
All together a great couple of hours all in and well worth my money and 2 hour drive there and home.
Its Five stars from me !
Well done guys.

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

An amazing experience

An amazing experience. The staff were very friendly and kept us informed the whole time. They carried out a full safety briefing. The views over London were magnificent. All the staff made our experience very special and memorable. Would highly recommend. A truly memorable experience.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from a superb provider.

Adventure 001 provide professional helpful staff who keep you completely informed as to the progress of your experience with them to ensure a good experience and a happy purchase. My husband and I enjoyed a 30 minute helicopter flight and were attended to by Dom, George and Tom on the day with total precision and efficiency. We had a thoroughly great time with Adventure 001. Helicopter flying has now become my new addiction thanks to them !

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Experience

I got this helicopter flying lesson experience for my husband I hopped in the back as a passenger and to be honest it was the best experience ever what a crew Dom and the team can't do anymore to make your experience very relaxed and they definitely know there stuff my husband was buzzing and couldn't believe he had actually got to do it we would 100% highly recommend Northumberland Adventures 001.com at cumbernauld if your looking for the ultimate experience that's definitely the one to choose a huge thank you for making our flight so good it's actually worth 10 stars 🌟

March 20, 2026
Unprompted review

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