Adventure 001 Reviews 

Reply from Adventure 001

Mar 11, 2026

Dear Stephen,

We are very disappointed to receive your 1 star review incorrectly suggesting a scam.

Your voucher is for a helicopter flight, an experience which is subject to weather, aircraft serviceability, operational matters and availability. It is also made clear that owing to the nature of the experience it is liable to short notice postponement or alteration. The aforementioned feature in the terms and conditions to which you have agreed at the time of booking without pressure or persuasion.

Regrettably, your experience has been postponed owing to two factors: 1.) Inclement weather preventing safe helicopter flight and 2) An aircraft technical problem preventing safe helicopter flight.

As previously stated, you are made fully aware of the possibility of postponement and the potential reasons for said postponement. Health and safety remains our number one priority and there will be no deviation to this even if it results in disappointment as a result of a postponement.

The reasons for your postponement were made clear to you via email thus your assertion of ’non authentic’ reasons is false.

Your voucher is also from a third party and is non refundable, as is made transparent when you have made a booking and read and agreed to our terms and conditions.

We appreciate that a postponement can be an inconvenience and disappointment but it is made clear as stated that it is a possibility.

It is noted that you have spoken to our customer care team via online chat and it is disappointing that in this chat you became rude and hostile. This behaviour will not be tolerated as our staff deserve to be treated with courtesy and respect at all points, whether that be in person or electronically.

As has been stated to your, politely and professionally, you have the option to rebook or alter the names of participants.

Reply from Adventure 001

Feb 12, 2026

We are genuinely sorry to hear how frustrating this experience has been for you.

Unfortunately, as no booking reference, voucher number, or contact details have been provided, we are unable to locate your booking or review the circumstances you describe. Without this information, it is not possible for us to investigate the cancellations, communication history, or any refund discussions you mention.

Helicopter experiences are, by their nature, weather dependent and late cancellations can sometimes be unavoidable where safety is concerned.

We are confident that if you contact us directly and provide your booking details, we will be able to review your case properly and offer clear guidance on the next steps available to you.

We would genuinely like the opportunity to assist and resolve this but we do need your details to do so.

Reply from Adventure 001

Jan 22, 2026

Dear Tom,

Firstly and most importantly, may we offer our sincere condolences to your family at this difficult time.

As you are aware, you had a confirmed booking for a confirmed event which went ahead as planned on Saturday 17th January 2026 at Cumbernauld Airport.

On the day of your flight it was noted that you had not ‘Checked In’ online which is often indicative of an individual not planning on attending their confirmed experience.

As such, you were contacted via telephone by our Helipad Manager. You explained that you would not be attending your flight owing to personal matters but you did not divulge the nature of these matters. You asked if the experience would be lost and it was politely explained that as it was a confirmed booking for a shared flight, the flight would continue with other scheduled guests and you would be ineligible to rebook as per the agreed terms.

It is essential that we maintain fairness and consistency for all customers and we would like to take the opportunity to remind you that without pressure or persuasion you agreed to our terms and conditions of business. It is clear and transparent that a voucher holder is ineligible to rebook if they fail to attend their confirmed experience, irrespective of circumstances. However, there is an exception to the aforementioned if ‘Flexible Cancellation’ is taken at the time of booking. Flexible Cancellation caters for a variety of unexpected circumstances and permits a customer to rebook within the standard 7 day term. This option was offered to you at the time of booking but you declined and agreed to the standard terms.

We appreciate the disappointment but we have acted as per the agreement made at the time of booking. However, in view of the circumstances, we would be delighted to offer you a discount code for 20% off a future experience. If this is of interest, please contact us via our website and ask to liaise with our Operations Manager.

Again, we offer our condolences.

Reply from Adventure 001

Jan 21, 2026

We’re sorry you feel that way. Our intention in replying was simply to clarify the experience that was booked and delivered and to correct a number of inaccuracies raised in your original review.

We can confirm again that your booking was for a 12-mile flight: “A Glimpse of Glasgow Skyline”, and this is exactly what was provided on the day. Optional upgrades and alternative flight routes were available during the booking process but were not selected.

To put it simply, it’s a bit like booking a flight to Glasgow and then being disappointed it didn’t land in Timbuktu.

Reply from Adventure 001

Jan 16, 2026

Dear Lee,

Thank you so much for your kind review, we would be thrilled to welcome you back for another lesson.

Reply from Adventure 001

Dec 16, 2025

Dear Dan,

Thank you for taking the time to share your feedback. I am genuinely sorry to hear how disappointed you were, and I completely understand how frustrating it must have been to have your plans disrupted.

Experiences of this nature are always dependent on weather conditions, and postponements can sometimes happen at short notice for safety reasons. These conditions are outlined in the terms you agreed to at the time of booking, but I appreciate that this does not lessen the inconvenience caused.

In this instance, the provider postponed the experience due to poor weather and a saturated runway. They attempted to contact you the day before and left a voicemail, and they tried again on the day of the experience, although you were already on your way by that point.

We do understand how disappointing this was for you. Your booking has now been reset and you are very welcome to rebook at a time that suits you.

Reply from Adventure 001

Dec 16, 2025

Dear Kenny,

We are disappointed to receive your 1 star review and it is imperative that we address the salient points.

Health and Safety is our Number 1 priority and it is exceedingly disappointing that you were willing to disregard safety and jeopardise your own well being and that of our staff.

It is made imperatively clear at all points that no photography is permitted airside in order to maintain health and safety for our valued customers and crew as distractions must be minimised.

The fact that no photography is permitted airside is reaffirmed in your pre flight briefing, in the safety video which you are required to watch and also in documentation that is sent to you prior to your flight.

You showed a blatant and unacceptable disregard and this was totally unacceptable. You were suitably advised by our crew to cease your actions but you responded in a rude manner.

We fully dispute the version you have stated and must insist that our crew spoke to you with professionalism and politeness in view of your safety breach. It was disappointing that you became argumentative towards our staff who were simply doing their job and ensuring safety.

Finally, at each event we provide a fully trained photographer to capture photographs for memorabilia purposes. These photographs are available for purchase but this is non compulsory.

Reply from Adventure 001

Dec 12, 2025

Thank you for your message. I’m very sorry to hear of your disappointment, and I completely understand how frustrating it can be when the weather causes multiple postponements.

I do want to reassure you that we are delivering exactly what was purchased. The flight remains fully valid and there is absolutely nothing preventing you from rebooking and enjoying the experience on a suitable day. As you know, helicopter flights are entirely weather dependent and we must prioritise safety above all else. This is not only our duty of care but a legal requirement for aviation operations.

I appreciate that the postponements have been inconvenient but each decision has been made solely to ensure the safety of all passengers and crew. If that means some customers feel the need to leave a low rating for us putting safety first, then so be it, we will never compromise on this. Once your friend is able to fly, I’m confident the experience itself will change your stance.

While a refund isn’t available on this type of discounted third party voucher, it remains fully transferable or can be rebooked for any future date of your choice. We genuinely want your friend to enjoy the gift you intended and we will be very happy to welcome her on board as soon as the weather allows.

Reply from Adventure 001

Dec 5, 2025

Firstly, owing to the name 'JP 'we are unable to locate your exact account and therefore our response is generic as opposed to specific to your circumstances.

An experience of this nature its incredibly popular and is subject to availability as is made clear at all points. We are sorry to read of your postponement but it is made clear at all points that an experience of this nature is subject to postponement as it is dependent on weather, aircraft serviceability and operational factors.
Finally, it is made clear at all points that a voucher can only be released subject to set criteria.
All points referred to in this response feature in the terms and conditions to which you have read and agreed at the time of booking, without pressure or persuasion.

We can assure you that there is no scam, we are clear and transparent at all points.

We are also fully contactable via our website and we will happily respond to any query that you raise.