Aegean Airlines Reviews 

I RECENTLY TOOK A BUSINESS NUMBER. I CALLED AEGEAN AND GAVE THE NEW NUMBER TO SEND ALL NEW FLIGHTS INFO - BORDING - DELAYS - GATES.

IS 2:20AM AND I AM HAVING A MORNING COFFEE AT CHANIA AIRPORT WERE I CAME FOR A FEW DAYS VACATION.

WHY?

BECAUSE FOR THE SECOND TIME. 2 TIMES I FLIGHTED WITH AEGEAN AND NEVER AGAIN - I USE THIS COMPANY SINCE CHILD, THERE “SYSTEM” CONTINUED SENDING THE SO IMPORTANT NOTIFICATIONS TO THE WRONG NUMBER!

PS: I EVEN CALLED THEM WHEN I WAS ABOUT TO LOSE THE FLIGHT FROM CYPRUS THAT I WAS THERE LAST WEEK.

I ARRIVED AT THE GAME IN TIME.

THEY ONLY TOLD ME THAT I CANT STAT AT THE GATE AND THEY HAVE TO “ GUIDE” ME OUT BECAUSE THE NEXT FLIGHT WAS AT 6:00 AM

I DONT THINK THERE IS ANYTHING ELSE TO ADD TO THS REVIEW.

I LEAVE YOU COMMENT…… 🫤

expect low cost customer experience without the ticket price benefit.
They are thieves! i called customer service and they told me that to update tier (i needed 1570 miles) i can either travel within 2 days, buy miles or get gifted miles. i was gifted 2000 miles (and they charged me ££ for the online only service) only to then tell me that these miles cannot be used against my allowance to upgrade and they wont refund me the charge either!!!

also last time i flew with them i told them that i suffer from migraines and i need a lot of water and their response was "you are only entitled 1 cup of water"!! i paid £400 for that flight and they dont even give you more than 1 cup of water!!

They act premium but they are thieves! dont offer any benefit to loyal customers (i have been using them solely for 3 years trying to accrue miles, only for them to keep changing how many miles i am allowed to accrue and thus never been able to hit my benefits that was originally promised)

Very bad experience!
When checking in, Aegean’s system automatically assigned seats in a way that placed my 3-year-old in a different row from me and my husband. I called and had the seats rearranged by phone, and when I checked in, I received boarding passes with those corrected seats.

However, at baggage drop-off, all our seats were changed again. We were moved to the very back of the plane with the explanation that the flight was full and they “had to move us.” This happened on both flights. Completely unacceptable, especially when traveling with a small child.

My daughter has an Aegean Pass and she was due to fly from London to Athens today but unfortunately due to illness she is unable to fly. Due to their loyalty scheme, Aegean also offer some free upgrade coupons and my daughter used this upgrade.
When she phoned the airline to change her flight as it was impossible for her to fly due to having the flu with high temperature, they told her that if she does not fly today, the ticket cannot be changed and she loses her ticket and her money altogether.
I found it difficult to believe that a big airline like Aegean would be so unsympathetic especially towards a loyal customer who spent a lot of money in buying an Aegean Pass.
I decided to call them my self and their representative very coldly was only interested to direct me to the small writing in their terms and conditions on their website. Who reads 5 pages of Ts &Cs of small writing anyway?
I told the agent that it was unfair to be treating loyal customers in that way (both my wife and I are also Gold members) but she continued to quote the small writing on their website and there was nothing she could do.
I told her that their customer service was unacceptable and that as a family we would stop flying with them.
Between the four members of my family we fly with Aegean in a excess of 30 flights per year.
That business will now go to other airlines.
Aegean needs to realise that it's the customers that decide whether they will continue flying their planes.

UPDATE 18.8.2025

Because I'd like to be fair and objective, Aegean responded to my written complaint within two days offering a free ticket to my daughter as well as reinstating her upgrade coupon and refunding the taxes.
So I am updating my score from 1 to 3
Thank you Aegean!
I still believe however that the company needs to revisit and resolve this issue so other customers don't have to suffer from it.

This airline was recommended to me by a friend, but my experience was far from positive. It's common knowledge that flight prices fluctuate based on searches, but this was one of the most blatant examples I’ve encountered.
I installed the app and selected a ticket priced at €218. I then tried to activate the youth discount, but the system kept throwing an error as it wouldn't recognize my last name. I suspect this was because I have multiple last names and had selected the last one, but there was no option to edit or change it. I attempted to contact customer service but couldn’t get through.
Meanwhile, the ticket price jumped to €256. I tried again on another device, and it had increased to €300. A third device showed €450. I also tried booking through third-party sites that initially displayed the €218 price, but once selected, I’d get a message saying the fare was no longer available.
Frustrated, I ended up booking a different flight with a layover for €220. I deleted the app, but later reinstalled it thinking it might be useful in the future. To my surprise, the same €218 ticket was showing up again! Ridiculous, to say the least.

This company lost 3 little kittens!!!!! It's a great shame.

I booked a flight on Aegean Air on 8/12 from Heathrow to Athens. I am unbelievably disappointed in the baggage process for this airline and the bag claim attendants. I paid extra to purchase a seat in economy Comfort Flex that included a personal item, a carry on, and a checked bag. My carry on bag had many essential items in it that were to be kept with me at my seat, and it was smaller than the maximum size allowance and below the weight limit. Upon arrival to Heathrow at the baggage drop I was informed by an agent (seemingly associated with Aegean Air, unfortunately I did not get her name or badge ID)that I was required to check my carry on because the flight was full. This made me very uncomfortable as I paid extra money to have a carry on bag on board the plane with me by my seat. I have expensive and essential items in there that are too large to fit in my personal item bag and need to be kept with me in my sight on the flight. I did witness her tell a few other people as well that they would need to check their bags automatically (ie not gate check). You would think they would not allow people to purchase carry ons once the limit was reached. I am very worried about my carry on being lost or stolen as I had to check it unexpectedly and am extremely upset that I paid all this extra money to have it on board with me and it was taken away unfairly. I figured this would be the rule for everybody but alarmingly when I got to my gate, I noticed multiple people seated in the cheapest seats in the back of the plane that had huge rolling carry ons and personal items, and they were allowed to board with them. Many of them checked in later than me and my group. I kept waiting for the bins and seats to fill up like that bag check agent claimed but unfortunately she did not know what she was talking about. Upon completion of boarding; I was extremely perplexed to discover that the ComFort flex section was nowhere near full like that baggage agent claimed (honestly the back seemed to have vacant spots as well). My row (11D) had a vacant middle seat, and most of the rows in my section had at least one vacant seat like 10 B, 8A, 12B, 14A, 2 free in row 15, and so on. So clearly, the flight and my section were not as full as that bag check agent claimed. I was even more upset to discover that after boarding was completed there were 2 completely empty overhead bins over my seat row and another mostly empty bin on the row behind. I am alarmed and disturbed that the flight fullness was misrepresented and worried my carry on bag is now at risk of being lost or stolen when I paid extra money to have that carry on bag with me. I find it unacceptable that I (and a bunch of other people) were told we were unable to carry our carryon bags on board to be near our seats when we paid extra money to have that privilege. I am also extremely alarmed that the baggage agent at Heathrow made false claims about the fullness of the flight and took my carry on away to be checked when it never needed to be. When you board priority and pay extra for carry ons and there are completely empty bins over your seat it is very upsetting to realize your carry on bag was taken away for no reason. I always pay for the maximum amount of baggage on any flight so I can have my carryon safely on board above my seat. Hopefully corporate can refund me the 50 or so Euros i paid to ensure that I had my carry on with me . I have never had an issue with this on Delta, United, Singapore air, Southwest, Jet Blue; even extreme budget airlines such as Breeze, Spirit, and Frontier do better than this!!!! This makes me hesitant to ever fly with this airline again. I am extremely disappointed and disturbed by my experience on this flight. Please be aware when you book that the bag check agents at Heathrow make false claims and Aegean air apparently misrepresents the amount of available bins and such so people do not get all of what they paid for. I took photos of the 3 of the empty bins right over my seat where the carry ons for me and my group that we paid extra money for should have been allowed to be placed but am unable to upload.

Very very bad. Luggage that did not follow me in a Aegean flight connection. They do not care of the passengers. No care. They have waited for more than 6 days for informing me where my luggage was. They don’t care. Bad people, bad services

The worst Cancellation policy. They gave back 0 Euro. Super scam company

Very disappointing experience with Aegean Airlines. On our way to Santorini from Sweden (via Athens), the gate for our connecting flight didn’t open until very late, causing unnecessary stress. We had a pre-booked taxi waiting for us in Santorini, and the delay meant the hotel staff had to work overtime to help us with check-in when we finally arrived.

On our return flight from Athens, the gate opened more than an hour late because the flight was overbooked. In my opinion, that’s not the passengers' problem – it felt like the airline had overbooked on purpose to make extra money and then looked for volunteers to take a later flight.

We didn’t take the offer, but the delay led to us arriving 4–5 hours late, which caused us to miss our bus from Arlanda. I ended up having to book a taxi instead, which was very expensive.

Unreliable service, poor communication, and no regard for the impact on passengers.

I don’t usually write reviews, but I feel like people need to know what to expect with this airline. First, you have to pay extra just to pick a seat—there’s no free allocation at all, which feels like a money grab. Even after paying, don’t expect anything special.

But honestly, the worst part is the delays. It’s become the norm on every flight I’ve taken with them lately. It doesn’t matter if it’s morning or evening—there’s always a delay, and never any real explanation or updates. You just end up sitting around, waiting, and getting more and more frustrated.

And to top it off, sometimes the landings feel pretty rough. It’s nerve-wracking when the plane hits the runway hard or seems unstable. It just adds to the overall stress of an already disappointing journey.

All in all, between the constant delays, the extra fees, and the uncomfortable flights, I really can’t recommend this airline to anyone. I’ll be looking for other options next time.

On a round trip from Athens, and while I paid for four luggages (2 on each flight) at the time of booking, in May 2025, I was asked to pay for the luggages - again. This is after I had already provided the booking and the proof of payment to Aegean ahead of my flight, as I could not see them reflected at the time of online check in. I wanted to avoid being charged twice for something I had already paid for and spent significant time sharing all proofs with the customer service team. Yet on July 27, I was asked to pay an extra 70 EUROS for 2 luggages. I have been trying to contact the customer service team, I have filed a formal refund request, and today was denied it - the team did not review carefully the documents I had shared. They're stealing, clearly, from customers.

I booked an emirates ticket through Aegean website and 5 minutes later realised i booked wrong time for the return flight.
I immediately called the call centre to cancel the ticket as usually with respectable airlines we can have 24 h cancellation window.
The lady told me i can only cancel if i buy another ticket through them.
Not only did she charge me 400 dollars more than the actual ticket price which was operated by emirates, my local airline.
When i took the trip and requested for my miles to be credited , the miles never got credited as Aegean ( who is partner airline with Emirates ) has said i cannot have any miles due to the fact i booked the ticket on aegean but flight was operated by emirates . How is this fair ?

They have lost my bag 4 weeks ago in Croatia apparently it ended up in Brazil!! We can’t get a hold of anyone at the airline no one is returning my call!! So unprofessional and frustrating don’t ever fly this airline!! Never again!!

We wanted to make use of some coupons.
For the fast track, the coupons could not be downloaded and -after reaching the call centre- the blame was put on the foreign phone network being used by our phones (while other downloads -such as tickets, etc.- were being downloaded normally).
For the upgrade coupons, we were not being able to properly request the upgrade via app/web. When reaching the call centre, they asked us to send snapshots of the screens to understand/believe what we where saying -ensuring that they would call back-, but we never heard of them again.

worst company ever, they practice a kind of scam by sparing passengers travelling together to oblige you to pay the change of each seat(minimum 7€), so imagine that your kids are spared in the front, your seat in the middle of the plane, and your wife elsewhere ! first and last time with this company ! when you ask at the check-in desk a change, they simply ask you to do it by yourself on the App, so to pay for it !

I bought a ticket that was not standby, they overbooked the flight and made me standby, I was able to get help from my friends in Australia as I went to 5 different employees to help but no one helped me. They kept telling me to come back in 2 hours and also two minutes. I almost missed the plane as well if I did not check my emails to see that gate has changed 5 minutes before the gate closed. I will not be using the airline next time I come to Europe, the employees were rude and not helpful at all. STAY AWAY.

Horrible service. 9:20 am flight from chain to Athens was delayed for no reason and baggage did not connect to Santorini. I was told baggage would be delivered by 2-3 pm but not delivered until 7pm. Phone support service offered no help or additional information. I did not get any email updates to let me know what was going on

Terrible delays. Repeated. Will.miss my connecting flight.