Aegean Airlines Reviews 

A lot of advertising confuses the consumer and finally they don’t want to book for a flight

As a regular traveller I dislike airlines that for no evident reason do not approach passenger jet steps - probably to avoid expenses - parks away using the good old bus as a century ago, rain, heat or snow packed like sardines...Aegean would get nobel prize, they continue with the good old bus. Very expensive, plus check in bag, plus seat choice, plus eveything but the use of toilet... no use....

Horrible company they cancelled my flight due to the war between Israel and Iran, but told me i have one year to rebook it. When i wanted to rebook it they told me that i can't and just can get 39 € refunded (When I paid 400€) because i used the flight back home. Such disproportionate amount considering that i had to book a ticket last minute (as a student) with another company because they didn't propose another alternative. I booked with Luftansa and they also cancelled my flight but rebooked me with another company unlike Aegean. Really its low cost but for a reason do not recommend

Worst airlines I’ve ever been in for my entire life. Everything bad. During my passport check they took several minutes just checking it then told me to stand infront of the camera and then put my fingerprints multiple times. Several minutes later asking me to do it again like I’m not the person in the passport. Took 10 minutes to even get through just for the checking to tell me to take off my glasses too like there’s obviously no harm in having glasses. Once I finally got through all that I was hoping to relax and have some food just for this place to not have any air conditioning and I was feeling hot the entire time… The place was also super small and not fun to be in and barely anywhere to go. My biggest complaint is how there was no food. Barely any places to eat and the places you could eat were all bad with the food being raw and not well made… no snacks either or they were just bad. After there was no food I wanted some ice cream but when I went to that place there was no one standing there at all even though it was clearly open. I left this place empty stomach. No fun, no experience, everything bad. If there was 1 airport I wouldn’t recommend it would be this one…

Lastly I want to complain about the airplane itself. Yet again barely any air conditioning until you actually take off. No TV to watch anything or play games or look at the flight progress. No plug for me to charge my devices. The tray would be diagonal when I opened it.

Never go here you will have the worst experience of your entire life. Save yourself

My flight connection from Larnaca to Budapest was disrupted by a delayed flight and a a busy airspace. Upon landing in Athens, I found out on the Aegean app that I was rerouted through Frankfurt with a late night arrival which was not convenient for me due to work requirements. I went to the Aegean desk and within 10 minutes I was put onto tomorrow's direct flight to Budapest, got booked into an airport hotel room with full board and even managed to recover my bags for the unexpected overnight stay fairly easily. I have had my fair share of missed connections with disastrous experiences but this one has been expertly handled by Aegean so I have decided to post a 5-star review.

If we could rate it below zero we would of done it !!! Horrible experience from their non existent customer service! My parents flew from Madrid to Athens their overbooked the plane and they left them in Madrid with no flights booked for the next plane in the middle of the night , no accommodation or anything else. The Spanish staff from Aegean treated them like they were rubbish to them and they were extremely rude. The lady giving the boarding passes told them to shut up 3 times when they said they would like to fly back to rheir country with their existing flight. They were laughing at them and left them with no info ! Aegean you are disgusting 🤮 we definitely won’t ever fly with you again and none of our family members or friends ! Good luck being rude and disrespectful to your customers

Compared to other companies, they really have a lot of plus, making customer feel comfortable. The first difference in noticed traveling with them is that at the entrance a frying attendant waits sharing sweets, something that you do not see it in bigger companies. They also share during the flight a snack and coffee or juice or water for free.

Fast and responsive phone support.
We made a mistake in surname and in the flight day they changed it very fast

Another delay . 3rd flight this 2 months 3 delays . :) best company award ?

I booked round trip tickets from Spain to Lebanon to visit my family and it costed me 538.37 euros and I’m student it was long flight with long time layovers in Athens and I accepted it. When I was in Lebanon Aegean airlines they canceled the flight back from Beirut to Barcelona and they didn’t mention a closer flight date so we only change the date because of the war between Iran and Israel. And then they put on their website that all the flight are canceled from Beirut, so 1 week before the date of my flight back I applied to refund for my ticket and I paid extra to make this option in cancel I need to change dates or anything, and they accepted my refund but it’s been 6 months and still didn’t refund my money back and they cancelled my flight and I didn’t cancel. I tried to call several times no one answers the call and I sent emails when and they reply in a different form, even though I sent them all booking details and every information they might need. Super unprofessional and I will never book anymore with them, when you accept a refund do it till the end and not just throw words without meaning it.

Their Business Class ticket is stated as refundable during the booking flow but they withhold the fact that cancellation can only be done by their call centre for a surcharge of EUR 23 per ticket.
Of course, this is mentioned somewhere between the 50 fine lined pages in their terms and conditions, but it is not stated during the time-sensitive booking procedure (by an asterisk for example).

I made a written complain and suggested that they should inform the customers during the booking procedure about inevitable charges, they replied with template text, referring to their terms and conditions.

Website is clunky, unintuitive and slow. Easy to make mistakes and difficult to correct if you do. If you call their customer service line it's akin to being back in the 80s with cheesy recorded message on repeat, wait time gets longer and being asked constantly to press 1 or 2 for English or Greek. Overall bad service and something they really should change. Would not recommend booking directly with them.

Exteremely rude staff
Sarcastic and disgusting

Bought a pass under the wrong name, and now £900 is wasted.

Airline is determined to rip you off.

Rubbish app and website. Booked my flight 1week before, never received a confirmation email, but I could retrieved it after contacting them. Anyway, on the last day I couldn’t checking in or manage my booking as the flight doesn’t exist. Tried several times no luck. After calling the customer service told me the money has gone through but there is no booking made, even Having my CONFIRMATION email . Is just made me so mad last minute now trying to find flights. Never again Aegean, never again

They lost my check-in luggage on a business trip of 3 days and they never located. I had to go out shopping for my trip as I wasn't carrying a carry-on luggage this time and talking abt business trips doesn't allow 'just underwear and socks' as they recommend. Getting back to El .Venizelos I traced the bag myself with no help whatsoever from the useless Aegean.Then, when claiming the needed expenses I made for the trip - close to 300/400 euros, cause I repeated was a business trip and couldn't present with pijamas, they only refunded 160 euros back, neglecting all the time lost and the anxiety caused by this incident

To conclude, pls choose a trustworthy company for your business- important trips and don't rely on cheap companies on mindset nut pricy on fares ...

This is the worst company by far. I fly very often and they cancel at the last minute. When you complain they say it was due to weather conditions. Guess what. It's the only company which has no information from the weather forecast. Did you know this? Poor company. They are ridiculous. .If you can avoid flying with them please do. I only use it when there's no other airline flying to the place I go. They're a disgrace

I’m extremely disappointed with my recent booking experience with Aegean. I selected very specific flights to align with onward travel and to make the journey manageable for our 3 year old.

When the confirmation arrived, the flights were not the ones I booked. Instead, the system had assigned the first flight of the day for the outbound and the very last flight of the day for the second leg. These were absolutely not the flights I chose. I work in tech and have been booking flights for years without issues. I am very confident this was either a system glitch or the booking page resetting to default flights without any clear warning. A system should not make it so easy for flights to change during the booking process without the customer noticing.

We have not been able to afford a holiday in years, and we decided to stretch this year so we could make some memories with our child. So, believe me when I say I checked and checked those flights before booking. We don't have money to burn. Add to that the fact that I am autistic - my attention to detail is excellent. Aegean's suggested solution was that I should provide a screen recording of myself booking the flights. As if this is something any normal person does when booking travel. It effectively traps the customer in a corner because no one could reasonably have predicted they would need to record their screen simply to protect themselves from a booking system error.

They also claimed they had “reproduced” the scenario and were unable to replicate the issue, but this is meaningless. Reproducing a technical glitch on a live booking engine is virtually impossible due to the countless variables involved. It’s an easy way to dismiss responsibility rather than investigate properly. They are saying there should have been an error page - again proving they do not understand the volume of scenarios here or the technology they developed.

To make things worse, the customer service representative on the phone was incredibly blamey. There was no apology, no acknowledgement that their system might have contributed to the problem, and no willingness to consider that this wasn’t simply “my mistake”. Their only solution was to charge nearly 400 euros to change to the flights I had originally selected.

Aegean may not consider this their responsibility, but a reputable airline should. A reputable airline would not gaslight. I won’t be booking with them again.

Delays all the time. I travel every 2 weeks and never departure on time. Always 1 hour delayed. Very frustrating

We had a transfer in Athens, and our first flight was delayed, which left us very pressed for time to reach our next gate. My grandfather has an injured leg, so we had airport assistance — and we were both genuinely impressed by the outstanding help we received.

The man who assisted us was named Dimitri, wearing a vest from Goldair Handling. He was incredibly dedicated, caring, and professional. He did absolutely everything needed to make sure we reached our gate and got onboard our next flight on time. His support made a big difference in what could have been a very stressful situation.

We arrived in Athens from Copenhagen at 17:00 on 17.11 and had a connecting flight to Cairo at 18:00 the same day.
I truly hope Aegean will pass on our gratitude and warm regards to Dimitri.

A huge thank you for an exceptional experience.