Aerless Reviews 363

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Feedback: I just used the bags for the 1st time when I went for my holiday at the end of May & found the bags were superb. Really saved on the space. I recommended to my friend who was travelling... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent, and to make sure the product is really working I tried it and boom it is. The vacuum is so handy and the bag is made with a highly durable material. I’m happy with my pu... See more

Company replied

Rated 3 out of 5 stars

Good material but the vacuum did not suck them down very well. Used my regular vacuum to get them as condensed as possible. Also the package arrived damaged and one bag had a hole in it. I didn’... See more

Company replied

Rated 5 out of 5 stars

The bags were not going to arrive on time so the company was very kind and accommodating with how to handle the return. I do have one set of the bags that I love. Makes fitting everything in my sui... See more

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You should know

4.1

Great

TrustScore 4 out of 5

363 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My luggage always get lost when flying

My luggage always get lost when flying. I decided to try Aerless products and use only a travel case.
I was able to pack a weeks worth of clothing and extra shoes into my carry on bag! For once I thoroughly enjoyed my trip without having to buy clothes to get me through the week.

November 4, 2025
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re really glad to hear the bags helped make your trip smoother and stress-free. That’s exactly what we aim for.

Appreciate you sharing your experience!

Rated 5 out of 5 stars

I was billed in December for my order…

I was billed in December for my order but nothing arrived. I emailed the company in January and they responded almost immediately saying my order would arrive in 3-5 days. It arrived in two days.
I have not yet used the bags but they appear to be easy to use and of good quality.

January 3, 2026
Unprompted review
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Reply from Aerless

Thanks so much for your review!

We’re glad everything arrived and appreciate you taking the time to share your experience. Hope you enjoy using the bags on your next trip!

Rated 5 out of 5 stars

I ordered a set of several bags

I ordered a set of several bags, but erroneously chose the option for the set without the pump. When I reached out to Aerless to make an exchange for the set with the pump, the company instructed me to order a pump and they would cover the cost! The initial response to my request was very timely and the refund to my pump order was immediate. I could not be more pleased!

January 5, 2026
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re really glad we could help resolve this for you quickly and appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

slow fulfillment and didn't receive in…

slow fulfillment and didn't receive in time for my trip, despite selecting express delivery. No customer service phone number and no way for me to generate a return label. I had to exchange numerous emails where they kept stalling and trying to get me to keep these worthless bags. Still no return label as of today

January 5, 2026
Unprompted review
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Reply from Aerless

We’re really sorry for the experience you had — especially the delays and the difficulty around the return process.

Your order has now been refunded, and we sincerely apologize for how this was handled. This is not the level of service we aim to provide, and we’re reviewing this internally to improve moving forward.

Rated 1 out of 5 stars

Not worth it!

The vacuum bags saved a grand total of about 4 cubic inches in suitcase-definitely not worth the price. When trying to return, I’ve been getting the run-around. Customer service is atrocious. I do not recommend this product!

December 13, 2025
Unprompted review
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Reply from Aerless

We’re really sorry to hear about your experience — this is not the level of service we aim to provide.

We’d like to properly look into this and make things right for you. Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case and work toward a resolution as quickly as possible.

Rated 5 out of 5 stars

I just received my order today

I just received my order today
I can’t wait to use it

January 4, 2026
Unprompted review
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Reply from Aerless

Thank you so much for your review! Hope you enjoy using it — we appreciate you taking the time to share!

Rated 4 out of 5 stars

After some initial problems with a slow…

After some initial problems with a slow delivery, customer service was quick to rectify the situation quickly and to my satisfaction

January 4, 2026
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re glad we could resolve things for you and really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The vacuum bags are really well built

The vacuum bags are really well built. It's high quality stuff and so is the vacuum pump. Pump is efficient and looks great in that orange colour tone.

January 3, 2026
Unprompted review
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Reply from Aerless

Thanks so much for your review!

We’re really glad to hear you’re happy with the quality and appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Fast Delivery + Prompt Customer Service

Order was shipped + delivered quickly and despite having a few miscommunication moments, the Aerless team has been prompt to respond and super helpful. Looking forward to putting the bags to use soon.

December 29, 2025
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re glad everything arrived smoothly and that our team could help — really appreciate you taking the time to share.

Rated 5 out of 5 stars

I’m extremely happy with these airless…

I’m extremely happy with these airless bags. The quality is excellent—durable, well-sealed, and truly airtight. The airless technology makes a huge difference, allowing you to pack significantly more clothes in the same amount of space. It’s perfect for travel.

The bags are easy to use and do a great job protecting items from air exposure, keeping everything clean, fresh, and organized. I also appreciate that they hold their shape and don’t leak or lose their seal once compressed.

Overall, these airless bags exceeded my expectations. If you’re trying to maximize space and stay organized, these are absolutely worth it.

January 3, 2026
Unprompted review
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Reply from Aerless

Thank you so much for your review! We’re really glad to hear the bags exceeded your expectations and are helping you pack more efficiently. It means a lot that you took the time to share your experience.

Rated 5 out of 5 stars

Aerless bags are easy to use and save lots of space

Order was accurate and delivered promptly. Used the bags for a winter river cruise in Europe and they worked great! Compacted heavy winter coats and other bulky clothing items into much smaller packages leaving plenty of room for souvenirs in our suitcases. Bags with pump are easy to use even when packing and unpacking from multiple locations.

November 29, 2025
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re really glad to hear the bags worked well for your trip and helped you make the most of your luggage space. Appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Worth every Penny!

Delivery went super, communication and deadlines were met. Super happy with the Aerless bags, as the materials are of high quality, pump is easy to use, so as a frequent traveler I should have bought this much earlier. Worth every penny!

January 2, 2026
Unprompted review
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Reply from Aerless

Thank you so much for your review!

We’re really glad to hear everything went smoothly and that you’re happy with the product. Appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Ordered bags with pump

Ordered bags with pump. Only received bags. Contacted aerless and they rectified quickly. Looking forward to using soon.

December 26, 2025
Unprompted review
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Reply from Aerless

Thank you so much for your review! We’re glad we could resolve that quickly for you and really appreciate you taking the time to share. Hope you enjoy using the bags soon!

Rated 5 out of 5 stars

I made a mistake in my order, but has been helpful.

Made a mistake in my order, but getting quick respond to resolve the issue despite the holiday! Got part of the order and love the feel of the product and it has no odour. Can’t wait to use it!

January 1, 2026
Unprompted review
Aerless logo

Reply from Aerless

Thank you so much for your review!

We’re glad we could help resolve your order quickly and appreciate you taking the time to share your experience. Hope you enjoy using the product soon!

Rated 1 out of 5 stars

What a loser company

What a loser company. They shipped me the bags with no device to suck out the air. They ignored my emails to customer support so I’m contacting AMEX and getting a refund. STAY AWAY FROM THEM

December 31, 2025
Unprompted review
Rated 3 out of 5 stars

I gave the pump and bags for Christmas…

I gave the pump and bags for Christmas gifts. They were tried out by the recipients. They did NOT work as shown on the videos. Some of the Air did come out, but they did not get flat like shown. They were not over stuffed or I would not be writing this. I wrote a review before saying I couldn’t really write a review since they were gifts.I am really rather disappointed in them. They are REALLY hard to open the first time.

December 26, 2025
Unprompted review
Rated 3 out of 5 stars

I only gave it three stars, Because

I only gave it three stars, one is that it took for ever to be delivered. Two, I am unable to pull down the zippers on all bags.. waiting to hear back from customer service.Unless someone know how to open the bags?
Once I use them I will re write a review, if I can open the bags.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

I am excited to use these bags on my…

I am excited to use these bags on my next trip given that carry on bags are not permitted. I didn't receive my free luggage tag with my order and when I contacted Aerless they responded within hours saying they would send me the luggage tag along with a free item of my choice for the inconvenience.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Initially

Initially, I was frustrated as it took a very long time to receive my item. I have to admit it was during the holiday season. When I received the item there was a large tear on the bag. I contacted their customer service and within two hours I received a response which was genuinely appreciated. They are sending me a replacement, and I cannot say enough about the quality of their customer service. The item had to be cleared though Customs and I am reasonable to understand how an item could be damaged. How a company resolves a problem is much more important than having to wait for the item to be delivered especially during the holiday season. I cannot say enough--I truly recommend this company in light of my experience. The concept of this vacuum is excellent. I am now happy I ordered it.

Update: I received the replacement today and couldn’t be happier. Once again—I wholeheartedly recommend this company. Thank you Aerless for your support in this manner!

December 28, 2025
Unprompted review

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