Aerobasegroup Reviews 

379
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to assist with requests, even for hard-to-find items. The response times are frequently highlighted as immediate and quick, ensuring efficient service and timely assistance with quotes and inquiries. People appreciate the exceptional customer service, noting the care, communication, and personalized approach that makes the entire process seamless and pleasant. However, some customers mentioned an instance where incorrect products were sent, and the company refused returns, leading to dissatisfaction with the product knowledge and service in that specific case.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating the immediate and swift... See more

Customer service

People report positive experiences with customer service, consistently highlighting professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the company's ability to source hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

379 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(379)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service from AeroBase Group

I’ve had a great experience working with AeroBase Group. Alisiana Mahaffey always provides quick responses to our quotation requests and answers our questions professionally. I’m very grateful to work with her and look forward to continuing our business relationship.

November 4, 2025
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Rated 5 out of 5 stars

Thank You Brandon!

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at ease! I'm new to my current position and his patience and helpfulness has been amazing!
Thank you so much!

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

SUPPORTIVE AEROBASE OVER THE YEARS

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not to miss out on vital and crucial details and information.
For me, that soldier has been Jen Abramson.
We buy spares (mostly hard-to-find) for ships and aviation and AeroBase has been very supportive.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience with Conor

Fast Responses and Great customer service especially from Conor! He worked hard to give me options and a solution that worked best for me, and fast and friendly communication!

October 28, 2025
Unprompted review
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