Aeroflot Russian Airlines Reviews 

Aeroflot canceled my flight without giving me any notice. Not at all, although I booked 3-4 months before my flight.
I came to an airport in Gothenburg at the late evening ready to board and saw that all flight form Aeroflot were canceled. I came there by buss and no bussed or trains went back home to my city. I was very stressed and upset because I had train tickets booked in Moscow. And no one could help me at the airport with this issue.
So the only solution for me was to buy new airplane tickets from Stockholm and take a night bus (that was already full with no seats). So I chanced and there was one free sit that I also had to pay twice as much for. So I could at least take another flight from Stockholm.

I created a ticket and complained to Aeroflot for a refund. And I never got any help through their service center. Although I complained twice or thrice…
So I found a law firm that helps with cases like that and after two YEARS they could win this case and get almost all my money from Aeroflot. But this law firm charged me 50% from the winning amount. But without them I would have never got any money.
For sure this damn airlines are the worst I ever used. If you can avoid them, do so. I will never ever fly with them and give them my money.

They cancelled my flight have refused any refund.

When I flew with aoreflot, we missed our conection flight in moscow because of a 6 hour delay.

We chilled in the airport floor for about 8 hours before we got transfered to a hotel. At the hotel nobody spoke english but I understood that I would get food. I never got food and could not leave my room. Oh and did I mention I had to share my room with a stanger (I was a 19 year old girl at the time, and she was around 20 as well, so they thought hey this should be ok right?). When we tried to leave the room the guard spoke to us in russian. The morning after he came in without knocking, to wake us up, and said something in russian. I assumed he meant its time to go.

When I arrived to the gate the morning after. The flight was suppose to leave at 10am. It was 12 and when I asked the gate lady if the flight was delayed she simply said "no". It smelled of cigs on the plane and everyone got up, and soon as the wheels touched down. The flight wasnt even that cheap, so its no "you get what you paid for". I wish I knew better at the time to something more about this. All I can do is warn anyone who reads this. Dont do this, pay the extra 100usd and dont ruin ur beautiful vacation by ending it with a trauma.

PS. I had to eat at the airport after being starved by the russians, russian mcdonals is f***ing disgusting

Terrible. Had a transfer at Moscow (coming from Vietnam) Connecting flight was also with Aeroflot. The first flight was delayed so all passengers missed the connecting flight. On the website conditions Aeroflot mentions they should offer hotel rooms. We went to the desk 5 times in a period of 16 hours. They had the balls to tell us we didnt visit the desk and we should have come sooner besides that they said 'all other passengers from the flight' had their hotel rooms. Total nonsense: the passangers were all scattered across the very uncomfortable benches of moscow airport. We even chilled with a big group of them.

After tremendous amount of reaching out to get my rights they offered a terrible discount of 20euros on a flight with Aeroflot. NEVER AGAIN.

Btw, I have a friend who had the same connecting flight on a different day, same situation happened to him. They simply dont give a damn.

In November 2020 I booked a return flight from London to Moscow with Aeroflot, booking reference RKOZKG. My return flight was due in January 2021. The flight was cancelled by Aeroflot due to the Covid 19, when the air communication between Russia and the UK was stopped. When I tried to transfer the flight in August, I was first told that this is possible and asked for some additional information. But when I called the number again, another officer said that it is too late and I lost my flight and money, because under the existing tariff I had to ask for the flight reimbursement within the 165 days. I would have certainly done that if I was plainly informed about this time limitation, but the letter I had from Aeroflot said nothing about that time limitation. The officer on the phone explained to me that this information was available in the terms and conditions before I booked the flight, but such documentation is written in small font and rarely red by ordinary customers, because flight cancellation by an air company is such a rare occasion. As a result, I am unable to rebook my flight or return the money I had spent. In my view, when Aerooflot cancelled flights due to Covid 19, it should have clearly explained to customers till what date their money should have been claimed. This is an elementary requirement of polite and quality service. Obviously, Aeroflot is not a kind company which is able to upheld this kind of quality service. I am certain that I am not the only customer who lost his money with Aeroflot because of the lack of transparency of the information about the money return in such exceptional circumstances.

I had a great experience flying with Aeroflot going from New York to Moscow!
It was very easy contacting customer service with some questions about my flight which were answered professionally and in detail.
They had a lot of different food options for people like me with dietary restrictions, I picked a fruit platter from their online menu, which was very delicious and fresh. The plane service was great also.
They are also giving you an option to change your flight on their app, which is very convenient and easy to do.
The flight was exactly on time with a very smooth landing. On the flight from Moscow to New York we landed an hour earlier than the time on a ticket, what was amazing!
The only downside they raise their ticket prices almost double in a summer time, so I have to find an alternative airline to go to Russia in a summer.

Awful customer service rude staff at Heathrow Airport and in Moscow office, very unhelpful ,never trust that Company. I was refused at the Airport for check-in because of my PCR test by boarding time will be 40 min expire.I wanted to book new test and also by another ticket to Moscow And find out Aeroflot Company cancelled all my return tickets without any explanation and refund. I sure they will sell my tickets again
DO NOT TRUST AEROFLOT AND IF POSSIBLE FLY WITH OTHER COMPANY'S. RUSSIAN AEROFLOT IS THE WORSE COMPANY EVER MEET...

THIEVES! The airline cancelled my ticket because of covid and won't give me a refund! They are all crooks. Shame on you for stealing people's money. This is why Russia isn't getting anywhere. Look at how their "state" airline is. TRASH. I spent $250 calling their Moscow office and the customer service rep. finally agreed to give me a refund and said that I'm "in queue". I followed up a few months after by their "feedback" form and they completely denied everything. You are shameless thieves. Your company deserves all the negativity its receiving. You fools have lost so many returning customers

The airline itself and service on board are great! But when it comes to calling them its a mess! Free number provided for the US 1.866.897.7647 is always busy! Are you kidding? Are we still in the 90s??? Called from Russia, had to wait on hold for 25 minutes! And if you care so much about your customers, it would have been nice to notify them about the need of Covid test before you sell them tickets! The stupid Covid rules change every day and there is no way to keep up.
Also, I forgot my login to my account on aeroflot.ru, they make you jump through hoops! Its easier to change password in my online banking than with you! Its just a bonus program, not a government website! Tried calling, no-one is home.

One year later and I still don’t have a refund for my flight that they cancelled. I will never use this company again.

So disaponted .they dont care for customers .even when they answer here on trustpilot they tell you to contact them via online formular which is crazy .we booked 12 tickets in march just before the pandemic started and we cannot refund them .flights were of course cancelled .they offer us vouchers as a travel agent .We cannot except them as mini group was full of old people and they will not flya again .i will never use them .It looks like they dont need travel agents and customers .never again

We are still waiting the refund. Aeroflot cancelled our flights and we still didn't receive our refund even the law says the refund should be sent within 7 days after the cancellation. Sooo many email exchanges and calls with them. On the calls, two agents hung up when I requested to escalate the case. We dealt the case with AESA (like the IATA in Spain) and the legal team told us we should receive the refund within a month (after one year waiting). We didn't receive it and when I called to inform about the following legal step, Aeroflot agents told me the refund was issued 3 months earlier (that was not true and the legal team of AESA confirmed this). So, just lies, lies, new "laws", nobody taking care. Is the worst company I have ever seen. At the end, the demand has been done on the court. It seems they enjoy seeing us fighting or maybe they just want us to be tired. So sorry, never!!!!
Update: now I see they redirect me to the feedback site. I have been in contact with Aeroflot's customer service many, many times (via phone and email) so it's a waste of time. I don't want to give a feedback, that's not my intention. I want my money back. The demand has been done so the court will decide. I work in customer service for many years, and sorry to say this, you are embarrassing. Not only the company and your lies, but your customer service...how many times they hung up...

Aeroflot cancelled my flight. After almost a year I still haven't received the monetary refund that Aeroflot is legally required to issue WITHIN SEVEN DAYS based on EU261 as I was supposed to depart out of CDG. 1 star is too much.

Booked tickets from Dubai to Dusseldorf in Jan 2020 to travel in May 2020. Eventually the flight was cancelled due to the Pandemic. I have been waiting for more than one year now after continuous emails and calls now they are refunding only 455 AED (which is approx. 8,973 in Indian Rupees, 90 in pound sterling, 123 in US Dollar and 9,198 Russian Rouble), for a ticket worth 2054 AED(which is approx. 40,500 in Indian Rupees, 400 in Pound Sterling, 560 in US Dollars and 41,522 Russian Rouble).

Seriously the reason they gave that they have charged a cancellation fee of AED 1549 AED (which is approx. 30,000 in Indian Rupees, 300 in Pound Sterling, 420 in US Dollars and 31, 313 in Russian Rouble) SERIOUSLY!!!!!! Looting taken to the next level.

Dont Cheat and loot people like this especially in this time of Pandemic for your monetary benefits.

I booked this ticket through agent Cleartrip cheaters and both Cleartrip and Aerflot dont give any evidence also that they have refunded 455 AED.

People wake up dont book with AEROFLOT or Cleartrip you ll definitely be Cheated

I DID GIVE A FEEDBACK IN THE BELOW MENTIONED LINK AND THIS THE REPLY I GOT FROM YOU GUYS,

ear client ,



as you bought your ticket at the travel agency after 01 MAY2020, you should address for refund only to the place of purchase your ticket .















Thank you for choosing ‘’Aeroflot-Russian Airlines.”



If you require any further information, feel free to contact us.



Please include the previous correspondence in your reply.



With Best Regards

Kozyreva Galina

Manager of Product Management Department,

Aeroflot Russian Airlines
Telephone numbers:

+7 (495) 223-55-55

8 800 444-55-55

Due to Covid-19 restriction my girlfriend's flight from London to Moscow was cancelled for the third time, which is understandable because direct flight from UK to Russia are not operating, and this beyond Aeroflot control.
Eventually we decide to call the airline and ask for a refund to book on a none direct flight to Moscow.
Aeroflot has a free 0800 phone number if you calling from abroad. For 3 days we constantly dialled this number and it was engaged.
Eventually out of no choice I called the direct number.
After answering the call, they kept me waiting constantly playing the boring music for over 40 minutes, and my final phone bill was £107 just to deal with a simple refund.
I won't be booking with Aeroflot again.

I bought a ticket in March 2020 but due to covid-19 restrictions my flight has been cancelled last year. I don't have any concern about cancelling my flight, every government was applying so many rules for flights for not to spread of the virus, it is acceptable.

But I contacted many times in a year with Aeroflot about my refund and they said me that refund date is not clear yet.

It has been 1 year and just now I asked them again about my refund that they offered me voucher to use any time or I should wait 3 (three) years for full refund!!!

It is not acceptable!

I can understand what covid-19 did to flight companies but they are doing exploitation on this issue.

Finally, never use Aeroflot. If you have an issue about your flight, you can never get your refund !!!

NEVER AGAIN
Booked originally though OPODO
For Aug 20 Flights cancelled Evouchers with Aeroflot issued. Finally managed to book new tickets after 6 weeks of Aeroflot errors and paying extra.
Now flights cancelled again.
Not now flying to my destination and need to await outcome of next request for cash refund rather than useless vouchers.
In the mean time alternative flights with other airlines getting higher and higher past point I can afford. The Paralympics are now just a pipe dream.
So Aeroflot are unhappy with this review apparently. There is a simple answer give me my money back. It’s not a difficult solution.

Their price is high, no luggage included, horrible customer service, and also they are like thieves which will never refund the canceled flight.

Worst Airline ever.

DO NOT PAY ANYTHING WITH THEM THEY WILL JUST CHARGE YOU MORE MONEY AND THE FLIGHT IS HORRIBLE

My flight SU2638 on january 21st was delayed.
Also, I was not informed by the aeroflot crew about a possible denied transit.
As a result I WAS STUCK IN THE AIRPORT FOR 4 DAYS.
I CALL LOCAL SUPPORT THEY DON'T ANSWER.
I SUBMITTED FEEDBACK 8 TIMES, ITS A WASTE OF TIME.
THEY REPLIED SAYING IT'S NOT THEIR RESPONSIBILITY and with "f off" attitude

CURRENTLY FILING A LAWSUIT, WILL EXPLAIN HOW TO DO EVERYTHING TO GET YOUR MONEY BACK AND WILL HELP YOU ON MY SITE

AEROFLOP Dot Com