Lovely pillows but heavy! Maybe haven't used them enough to gain big benefit yet and still have occasional "dead" arms but not as much. Generally Impressed with the quality though
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent pillow. So pleased with it. Neck pain much improved as a result. Very supportive and would definitely like another. Have deducted one star because of the length of time it took for the pillo... See more
Company replied
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Great delivery service and peace of mind knowing I have 3 months to give it a go. Love the fact I only need one pillow not two which I always slip down and after a few nights removed some of the filli... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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These are great pillows
These are great pillows. Don’t go flat in the night. Only problem is with pillow protector on they make my existing pillow case a very tight fit. Only white or grey option from the site.
June 26, 2026
Unprompted review
Reply from Aeyla
Hi Jacqueline,
Thank you for your lovely review! We're delighted to hear you're enjoying your pillows and that they continue to provide great support throughout the night.
We also appreciate your feedback regarding the pillow protector and pillowcase fit, as well as the colour options. We'll be sure to pass your comments on to our team as we continue to improve our range.
Warm regards,
The Support Team 💛
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Pillows are amazing so comfortable and…
Pillows are amazing so comfortable and really supportive wish I had taken up the offers previously they are wonderful
Service and delivery was prompt too thank you
June 26, 2026
Unprompted review
Reply from Aeyla
Hi Des,
Thank you for your fantastic review! We're so pleased to hear you're enjoying the comfort and support of your new pillow. It's wonderful to know our prompt service and delivery made the experience even better.
We truly appreciate your support and hope you continue enjoying many restful nights.
Warm regards,
The Support Team 💛
After years of wasting money on pillows…
After years of wasting money on pillows I don’t have to look any further . I only needed the one pillow for a good nights sleep and no neck discomfort. An innovative design and 5*.
June 26, 2026
Unprompted review
Reply from Aeyla
Hi Jan,
Thank you for your wonderful review! We're delighted to hear that after trying so many pillows, you've finally found one that gives you a comfortable night's sleep without neck discomfort.
Your kind words about the design mean a lot to us. We hope you continue enjoying many restful nights ahead!
Warm regards,
The Support Team 💛
Sleeping on a cloud
I, like many, have been conditioned to lay on one or two pillows plumped up and laying flat at the head of the bed. I am a side sleeper and this has always been “not quite right”, nowhere for my shoulder to go. These pillows are a completely different concept. Wherever I lay my head the pillow surrounds and supports me. When I move then return to the original position, the pillow has regained shape and ready to support whatever position I want to lay my head. They don’t look “as neat” as standard pillows but I NEVER have to plump them up either except a little when I’m making the bed and that’s only so they look neat. Well worth the money for a different sleeping experience.
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Jayne,
Thank you for taking the time to share such a detailed review! We're delighted to hear how well the pillow supports you as a side sleeper and that it adapts so comfortably as you move throughout the night.
It's wonderful to know you've found a sleeping experience that works so well for you, and we're especially pleased that you no longer need to keep fluffing your pillow! Thank you for your recommendation.
Warm regards,
The Support Team 💛
Wonderful support not too hard or soft…
Wonderful support not too hard or soft so best for back and neck support. I did my research and lucky I found you! Excellent customer service is a bonus and the sale prices helped 🥰😎
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Patti,
Thank you for your lovely review! We're so pleased you found us after doing your research and that you're enjoying the support our pillow provides.
It's also wonderful to hear that our customer service and sale offers made your experience even better. Thank you for your kind words!
Warm regards,
The Support Team 💛
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Sleep!
I buy a new pillow and we then have the hottest days and nights. Not meant to sleep due to the weather. But I did through a massive storm and the hottest nights. My face stayed cool I slept so well, it has to be the pillow
Nice packaging
Arrived on time
Recommended
June 18, 2026
Unprompted review
Reply from Aeyla
Hi Lucy,
Thank you for your fantastic review! We're so pleased to hear that you enjoyed such a great night's sleep, even through the hot weather and a massive storm. It's wonderful to know your pillow helped keep you comfortable and cool.
We're also delighted that you were happy with the packaging and prompt delivery. Thank you so much for your recommendation!
Warm regards,
The Support Team 💛
Wonderful sleep with dual pillow
I’d been looking for ages and the price put me off but my spinal condition won and I’m glad. I made a hash of the order and when I told them they immediately corrected things and it was a Sunday! I was even able to request a change of courier, amazing!
I have used the dual pillow for only one night and it is a revelation, no neck pain on waking.
Don’t make the same mistake I made by hesitating , just buy!
Customer service exemplary
June 24, 2026
Unprompted review
Reply from Aeyla
Hi Sandra,
Thank you so much for your wonderful review! We're delighted to hear that our team was able to quickly correct your order and accommodate your courier request, even on a Sunday.
It's even better to know that after just one night with your Dual Pillow, you woke up without neck pain. Your recommendation means the world to us, and we're so pleased you've had such a positive experience with both the pillow and our customer service.
Warm regards,
The Support Team 💛
happy with my new pillow but a bit…
happy with my new pillow but a bit soft for me not quite use to it yet but glad I purchased it as still think a lot better than high street pillows
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Sharon,
Thank you for sharing your feedback! We're so pleased to hear you're happy with your new pillow and already feel it's an improvement over high street alternatives.
It can take a little time to adjust to a new pillow, so we hope it becomes even more comfortable as you get used to it. Thank you again for your support!
Warm regards,
The Support Team 💛
I’ve got 4 of the other ones 1 set in…
I’ve got 4 of the other ones 1 set in our holiday home and the other at home! I’ve taken some of the stuffing out and find that much better for me we just love theses pillows. Well worth the money x forgot to mention about pillows cases as there’s never any in stock! But have managed to get some silk ones ordered the extra length king size x I gave this 5 star but showing 4 I can’t seem to alter it!
May 1, 2026
Unprompted review
Reply from Aeyla
Hi Pamela,
Thank you so much for your continued support! We're honoured that you have so many of our pillows across both your home and holiday home. It's great to hear you've found the perfect comfort level by adjusting the filling.
We also appreciate your feedback regarding the pillowcases. We're sorry they've often been out of stock and appreciate your patience. Thank you again for your lovely review and continued support.
Warm regards,
The Support Team 💛
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Very comfy and has improved my sleep
Very comfy and has improved my sleep, easy to order and kept up to day regarding delivery, also it was easy to change the delivery date to arrive when I was home
June 7, 2026
Unprompted review
Reply from Aeyla
Hi JG,
Thank you for your lovely review! We're delighted to hear that your pillow has improved your sleep and that you found the ordering process, delivery updates, and delivery date changes straightforward and convenient.
We really appreciate your support and hope you continue enjoying many restful nights.
Warm regards,
The Support Team 💛
The best pillow
The best pillow, bought for myself and then my seven year old son who also loves it!
June 22, 2026
Unprompted review
Reply from Aeyla
Hi Hatty,
Thank you so much for your lovely feedback. We’re delighted to hear that both you and your son are enjoying your pillows and sleeping comfortably, that’s wonderful to hear.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Lovely pillow
Lovely pillow, only use the one now and I don’t wake up with neck ache anymore. Bought a bamboo pillowcase for it too
June 19, 2026
Unprompted review
Reply from Aeyla
Hi Tracey,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying your pillow and no longer waking up with neck ache. It’s great to know you’ve found a setup that works well for you.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Great experience amazing pillow and…
Great experience amazing pillow and sleep
June 15, 2026
Unprompted review
Reply from Aeyla
Hi Cris,
Thank you for your feedback. We’re delighted to hear you’ve had a great experience and are enjoying both the pillow and improved sleep.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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Excellent Customer Service
Contacted Aeyla with regards to advice on washing my pillows and dealing with a stain I managed to get on one of the outer covers. Response after sending my e-mail was almost instant. Excellent service - thank you!
June 21, 2026
Unprompted review
Reply from Aeyla
Hi Richard,
Thank you for your kind words. We’re really pleased to hear our team was able to help quickly with your care and washing questions. Just as a reminder, only the outer cover is washable, and the pillow itself should not be washed to help maintain its structure and performance.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Exceptional customer service!
Pillows weren’t as expected for me however customer service experience is a 10/10! Wishing this amazing business and its workers happiness and prosperity always! Highly recommended x
June 20, 2026
Unprompted review
Reply from Aeyla
Hi Naj,
Thank you so much for your incredibly kind feedback. While we’re sorry the pillows weren’t quite right for you, we’re delighted to hear you had such a positive experience with our customer service team. Your lovely wishes mean a great deal to us .
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Having purchased many pillows from…
Having purchased many pillows from cheap to expensive I never was happy. After suffering with frozen shoulder and not being able to sleep on my left side I felt I needed a good quality pillow and needed to take the time to research. I took a gamble, purchased two and never looked back. I can’t say it took the pain away, the complaint I have takes months, even years but I can sleep on that side without any neck pain which I was getting before. My husband also suffers with neck pain and his has gone since we purchased these. Highly recommended and I asked a question about washing them on Facebook and received a private reply with clear instructions within minutes from the company. Fantastic service all round.
June 21, 2026
Unprompted review
Reply from Aeyla
Hi Maria,
Thank you for your wonderful and detailed review. We’re delighted to hear the pillows have helped improve your comfort and sleep, and that your husband is also enjoying relief from neck pain. We’re also pleased our team could assist you promptly with your care enquiry.
As a quick reminder, only the outer cover is washable, and the pillow itself should not be washed.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Very soft and easy to sleep on
Very soft and easy to sleep on , no neck ache in the morning, very comfortable pillows
June 15, 2026
Unprompted review
Reply from Aeyla
Hi Suzanne,
Thank you for your lovely feedback. We’re so pleased to hear you’re finding the pillows soft, comfortable, and supportive, and that you’re waking up without neck ache.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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There great just buy one
Fantastic pillows decided to buy 6 in the end and happy sleeping since great products and well made
June 18, 2026
Unprompted review
Reply from Aeyla
Hi H AL-MASROORY,
Thank you for your fantastic review. We’re delighted to hear you’re enjoying your pillows and sleeping comfortably. It’s wonderful to know you were happy enough to come back for more.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
No suitable pillowcases
First, communicating with the site is excellent, the pillow is very comfy too, my only drawback is, even larger pillowcases and pillow protectors aren't large enough as they compact the pillow which overrides the comfort of the pillow, at the moment I'm using it with a pillowcase just laid over it, which isn't ideal.
Barbara M
June 20, 2026
Unprompted review
Reply from Aeyla
Hi Barbara & Ray,
Thank you for your feedback. We’re really pleased to hear you’re finding the pillow comfortable. We appreciate your comments regarding pillowcases and protectors, as we understand finding the right fit can make a difference to the overall feel of the pillow. Thank you for sharing your experience with us.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
Very Comfortable
Easy adjustable pillow by removing as needed the foam stuffing to suit one personally. Retains its shape very well.
May 20, 2026
Unprompted review
Reply from Aeyla
Hi David,
Thank you for your review. We’re delighted to hear you’re enjoying the pillow and finding it easy to personalise to your preferred comfort level while maintaining its shape so well.
If we can help with anything in future, please feel free to get in touch 💛
Warm regards,
The Support Team
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