Lovely pillows but heavy! Maybe haven't used them enough to gain big benefit yet and still have occasional "dead" arms but not as much. Generally Impressed with the quality though
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer services were brilliant in sorting out a convenient delivery, which was very quick too. I'm beginning to be more comfortable using the pillow...had a neck problem at the time , but eventuall... See more
Company replied
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Major overhaul of sleeping environment! Both parties struggled with our relatively new bedding, so given how critical rest is as we get older, scrapped it all! Firstly, ordered a new mattre... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Softest pillow but the best support
Having purchased numerous pillows in the past with varying degrees of disappointment I was very sceptical about this latest “ miracle solution” but I hold my hands up to being completely incorrect in my assumptions. The first night felt like falling into a soft cloud and I was asleep before I realised. The morning greeted me with a beautifully relaxed neck and I spent the day looking forward to my next sleep. Nearly two weeks in and that feeling hasn’t left me. I’m telling all my friends about it and am even contemplating taking it on holiday !
July 4, 2026
Unprompted review
Reply from Aeyla
Hi Jill,
Thank you so much for your amazing review!
We're delighted to hear that your expectations were exceeded and that your pillow has provided the perfect balance of softness and support. Knowing you're waking up with a relaxed neck and looking forward to bedtime is wonderful to hear.
Thank you for recommending us to your friends, we hope your pillow enjoys the holiday too!
Warm regards,
The Support Team 💛
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I am mainly wanting to let the general…
I am mainly wanting to let the general public know that the customer services from this company was extremely helpful in assisting me with an issue I had with the pillows , they acted promptly and efficiently in resolving everything for me in minutes very amicably after my getting in touch with them so do rest assured when purchasing from this company that it is reputable and that you are in safe hands...
July 4, 2026
Unprompted review
Reply from Aeyla
Hi Mrs James,
Thank you so much for your wonderful review.
We're delighted to hear that our customer service team was able to resolve your issue so quickly and efficiently. Your reassurance to other customers means a great deal to us, and we're incredibly grateful for your kind words.
Thank you for your support.
Warm regards,
The Support Team 💛
The customer service fron this company…
The customer service from this company is phenomenal. Had a small issue with an item i ordered and the customer service team had this resolved within 15mins. And on a saturday too. Look forward to my next purchase.
July 4, 2026
Unprompted review
Reply from Aeyla
Hi Sean,
Thank you for your fantastic review!
We're delighted to hear that our team was able to resolve your issue so quickly, especially on a Saturday. Providing prompt and helpful service is something we pride ourselves on.
We really appreciate your support and look forward to helping you again with your next purchase.
Warm regards,
The Support Team 💛
Comfortable but still have a stiff neck
There was no option but express delivery. Given the choice I wouldn’t use Evri. I have been using a Simba pillow for about 5 years but needed to change it so tried Aeyla. The dual pillow is comfortable I like it but I still wake with a stiff neck.
July 1, 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you for taking the time to share your feedback.
We're pleased to hear you're finding your Dual Pillow comfortable, although we're sorry to hear you're still experiencing some stiffness in your neck. We hope that, with a little more time to adjust, you continue to notice further improvements.
Thank you again for your honest review and for giving our pillow a try.
Warm regards,
The Support Team 💛
I was very dubious at first as I…
I was very dubious at first as I couldn’t see how it would help me.
But it appears to be working ok, time will tell if it’s permanently fixed my next aches.
July 3, 2026
Unprompted review
Reply from Aeyla
Hi Colin,
Thank you for your review!
We're delighted to hear you've given the pillow a try despite your initial doubts. It's great to know you're already noticing some positive results, and we hope you continue to experience even more benefits over time.
Thank you for your support!
Warm regards,
The Support Team 💛
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Customer service was excellent ⭐️⭐️⭐️⭐️⭐️ I…
Customer service was excellent ⭐️⭐️⭐️⭐️⭐️ I still find the pillows a bit to soft. I put a Simba pillow slip on the new pillow inside the pillow slip. Makes them a bit harder. Can you buy those outer pillow slips., to change when washing.
June 21, 2026
Unprompted review
Reply from Aeyla
Hi Isabella,
Thank you for your lovely review! We're delighted to hear that you had such a positive experience with our customer service.
It's also great to hear you've found a setup that suits your comfort preferences. We do sell our bamboo pillowcases separately, making it easy to have a spare while one is in the wash. We'd be happy to help if you have any questions about them.
Warm regards,
The Support Team 💛
My friend recommended your pillows…
My friend recommended your pillows after we stayed over at her house for the night. They are so solid but soft at the same time. Perfect.
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Sue,
Thank you so much for your wonderful review! We're delighted that your friend's recommendation led you to us and that you found the pillow to be the perfect balance of softness and support.
We really appreciate your support and hope you continue enjoying many restful nights.
Warm regards,
The Support Team 💛
I have tried a lot of different…
I have tried a lot of different pillows, over the past few years,and they have not worked.
I have wasted so much money on them. So I was wondering if this is going to be another one promising the world. After alot of debating with myself I thought I will give a go but make this the last one. I have had the dual pillow for about two weeks now and is very comfortable, I does feel like those pillows you get in high end hotels.so I am going to stick with it and see how it is after a longer period of time.
July 2, 2026
Unprompted review
Reply from Aeyla
Hi Anthony,
Thank you for sharing your experience! We completely understand your hesitation after trying so many different pillows over the years.
We're so pleased to hear that your Dual Pillow has made a positive first impression and that you're finding it comfortable. We hope it continues to provide you with many restful nights as you become even more accustomed to it.
Warm regards,
The Support Team 💛
Having used one of your pillows at…
Having used one of your pillows at hotel I stayed at ,then found you on line and ordered my own brilliant
June 15, 2026
Unprompted review
Reply from Aeyla
Hi Hampshire,
Thank you for your lovely review! We're so pleased that after enjoying one of our pillows during your hotel stay, you decided to order one for yourself.
We hope it continues to provide you with many comfortable and restful nights at home.
Warm regards,
The Support Team 💛
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Product arrived in good time
Product arrived in good time, looks very nice quality
The results are to be reported at a later date
July 1, 2026
Unprompted review
Reply from Aeyla
Hi Matthew,
Thank you for your review! We're delighted to hear that your pillow arrived promptly and that your first impression of the quality has been a positive one.
We hope you enjoy using it, and we'd love to hear how you get on after you've had a chance to sleep on it for a while.
Warm regards,
The Support Team 💛
I'm laid up in bed with a broken ankle…
I'm laid up in bed with a broken ankle 🦶 and awaiting surgery at the moment, I've come across the adverts for these pillows a while now and what a better time to give them a try and I'm so glad I ordered them(3) they have definitely 💯 helped me have better sleep 😴 😴 they are so comfy and support my neck and my spine is aligned 💯 rrecommend, don't hesitate to order them❤️ Andrea x
June 26, 2026
Unprompted review
Reply from Aeyla
Hi Andrea,
Thank you so much for your wonderful review! We're so pleased to hear that your new pillows are helping you sleep more comfortably during what must be a very difficult time.
We wish you a smooth surgery and a speedy recovery, and we're delighted that your pillows are providing the comfort and support you need. Thank you for your recommendation!
Warm regards,
The Support Team 💛
Wonderful night's sleep since…
Wonderful night's sleep since purchasing these pillows
June 16, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you for your lovely review! We're delighted to hear you've been enjoying wonderful nights' sleep since purchasing your pillows.
Thank you for your support, and we hope you continue sleeping comfortably for many nights to come.
Warm regards,
The Support Team 💛
Great customer service
I inadvertently messed up my order and didn’t “complete” it. Customer services contacted me and were very helpful in sorting it out for me.
This is the 2nd Duel pillow I have bought and the quality is just as good as my first one. They are the best, most comfortable pillows I have bought and I wouldn’t rule out the possibility of buying a third one at some point. The great customer service was much appreciated, too.
June 18, 2026
Unprompted review
Reply from Aeyla
Hi Eileen,
Thank you so much for your wonderful review! We're delighted we could help get your order sorted and that you've continued to enjoy your Dual Pillow.
It's fantastic to hear this is your second purchase, and we're honoured that you're already considering a third! Thank you for your kind words about both our products and customer service.
Warm regards,
The Support Team 💛
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Loved my pillow so bought another 2 for…
Loved my pillow so bought another 2 for my son and another one for me I sleep 100% better now3030
June 30, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for your fantastic review! We're thrilled to hear how much you're enjoying your pillow and that you've even purchased more for yourself and your son.
Knowing that you're sleeping so much better means the world to us. Thank you for your continued support!
Warm regards,
The Support Team 💛
I have used the Aeyla duel pillow for…
I have used the Aeyla duel pillow for about a week now and very happy with it. It has retained its shape throughout the night filling in the gap between neck and shoulder. It has felt a little hot during the night (we have just come through a heatwave). I have experienced restful sleep and am grateful for this.
June 30, 2026
Unprompted review
Reply from Aeyla
Hi AP,
Thank you for taking the time to leave a review! We're delighted to hear that your Dual Pillow has provided the support you were looking for and that you're enjoying more restful sleep.
We're also pleased to hear it has retained its shape well. The recent heatwave certainly made sleeping more challenging, so we appreciate you sharing your experience. Thank you again for your support!
Warm regards,
The Support Team 💛
I had two good nights sleep at home
I had two good nights sleep at home
Took my pillow away with me for two nights and it made little difference!
Back home I can sleep on my side with little pain but sleeping still a problem
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Janette,
Thank you for sharing your experience. We're really pleased to hear that you're finding it more comfortable to sleep on your side at home and that your pillow is helping to reduce your discomfort.
We hope that, with a little more time, you continue to notice further improvements. Thank you for choosing Aeyla.
Warm regards,
The Support Team 💛
Great customer service.
Aeyla were very understanding when I explained my own personal issue with the pillows I ordered, and they very helpful in resolving the problem. Great customer service, to be commended.
June 25, 2026
Unprompted review
Reply from Aeyla
Hi Jim,
Thank you for your kind review! We're delighted to hear that our team was able to understand your situation and help resolve everything for you.
Your kind words about our customer service mean a great deal to us. Thank you for your support and recommendation.
Warm regards,
The Support Team 💛
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For the first 2 nights I thought I’d…
For the first 2 nights I thought I’d made a mistake. But now I’m finding it really comfortable and no more problem with my neck.
June 22, 2026
Unprompted review
Reply from Aeyla
Hi Tony,
Thank you for sharing your experience! It's quite common to need a little time to adjust to a new pillow, so we're delighted to hear that after the first couple of nights you're now finding it really comfortable and that your neck is feeling much better.
We hope you continue enjoying many restful nights ahead.
Warm regards,
The Support Team 💛
Neck and headache pain
Have had neck and headache pain for years. Had Physiotherapy and used a Chiropractor many times to no avail. I've looked at many pillows and bought more than I can count to still have the same problems some even making the problem worse. Have looked at this dual pillow and reviews quite a few times and then decided to bite the bullet and purchase one for myself and one for my hubby. So glad I did. Have only been using it for a couple of weeks and can already feel the difference. Hopefully the benefits will continue.
June 15, 2026
Unprompted review
Reply from Aeyla
Hi Lesley,
Thank you so much for sharing your experience! We're delighted to hear that after trying so many different pillows, you've already noticed a positive difference after just a couple of weeks.
We truly hope you and your husband continue to enjoy all the benefits of your new pillows. Thank you for putting your trust in us!
Warm regards,
The Support Team 💛
Great quality
Great quality, super-soft and supportive pillows! Quick delivery and packaged almost too well (had to fight with the cardboard a bit! :) )
June 22, 2026
Unprompted review
Reply from Aeyla
Hi Helen,
Thank you for your lovely review! We're so pleased to hear you're enjoying the quality, comfort and support of your new pillows.
We're also glad they arrived quickly and thank you for the smile about the packaging! We appreciate your feedback and your support.
Warm regards,
The Support Team 💛
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