After Diamonds Reviews 565

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and necklaces often exceed expectations and look even better in person. Many people highlight the efficient delivery service, with numerous orders arriving quickly, sometimes even ahead of schedule. The overall service is consistently described as brilliant, with consumers appreciating the helpfulness and responsiveness of the team, especially when dealing with specific requests or custom orders. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than initially expected. A few other people also felt that communication regarding order status or tracking information could be improved, leading to some uncertainty about their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the quick... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy website to interact with, products delivered as expected and are lovely. Takes quite some research to get confident with lab diamonds, I ended up here after many hours of reading and revi... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of 1 carat hoops in white gold on Friday and they arrived at lunchtime on Saturday . Good packaging and a certificate included . The earrings themselves are great quality! You can defin... See more

Company replied

Rated 5 out of 5 stars

My experience with After Diamonds was excellent. The first necklace I ordered whilst beautiful, wasn’t quite what I wanted. I engaged with customer services and nothing was too much trouble. They arra... See more

Company replied

Rated 5 out of 5 stars

I made a call to after diamonds after seeing there diamond Eternity rings on line I was was told it could take upto 3 weeks as it wasn't in stock so i ordered an hour later Ordered 27/11/2025 in... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Please visit our online store at AfterDiamonds.co.uk to browse our diamond jewellery and see the quality and value for yourself.

Written by the company

What Does After Diamonds Offer?
We believe everyone should be able to own and enjoy beautiful diamond jewellery. Our mission is to make owning exceptional authentic diamond jewellery a reality with our UK-designed and handcrafted collections. We started After Diamonds to offer high-quality diamond jewellery at accessible prices. We have chosen to use lab-created diamonds in our jewellery to offer the best value in diamond jewellery. Lab-created diamonds are chemically, physically, and optically identical to mined diamonds, but they are created in a laboratory rather than dug out of the ground. This means that lab-created diamonds are more environmentally friendly and ethically responsible than mined diamonds, as they do not require the same resource extraction and labour. In addition to their ethical and environmental benefits, lab-created diamonds also offer excellent value for money. With After Diamond’s jewellery, you can expect to buy larger diamonds of higher quality than your budget would allow when choosing natural diamond jewellery. Because they are created in a controlled environment, laboratory-created diamonds are more consistent in quality than mined diamonds, which can vary widely in terms of clarity, colour, and other characteristics. You can be confident that you are getting a high-quality diamond when you purchase lab-created diamond jewellery from After Diamonds. At After Diamonds, we are dedicated to offering our customers the best possible shopping experience, and we stand behind the quality of our diamond jewellery with a lifetime workmanship guarantee. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to help you find the perfect piece of diamond jewellery to suit your needs and budget.
First Impressions Matter!
Based in the UK, we offer our diamond jewellery worldwide. All deliveries are free and fully insured. Since first impressions count, when you choose jewellery from our collections, your order will be sent to you in our exquisite distinctive packaging. Before opening the box, After Diamonds jewellery will make you happy!

Contact info

4.8

Excellent

TrustScore 5 out of 5

565 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very impressive

I am not an expert but my wife is going to love her diamond ring. Very impressive and all the little things to make it a gift included. Than you...

October 28, 2025
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Reply from After Diamonds

Thank you for your wonderful review. We’re delighted to hear that you’re happy with the diamond ring and the extra touches included to make it a special gift. We’re sure your wife will love it.

After Diamonds Team

Rated 5 out of 5 stars

Amazing service

Amazing service, was originally offered an alternative as the ring id ordered was out of stock. Spoke with Miriam and she confirmed that they could make my original ring and would get it sent out asap. Received my ring ahead of time. Beautiful ring, quality is amazing. Thank you Miriam will definitely be buying from you again.

October 24, 2025
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Reply from After Diamonds

Thank you for your amazing feedback. We’re so pleased that Miriam was able to assist you and ensure you received your original ring. It’s wonderful to hear that it arrived ahead of time and that you’re delighted with the quality. We truly appreciate your kind words and look forward to welcoming you back again.

After Diamonds Team

Rated 5 out of 5 stars

5* service from start to finish.

I was kept informed at every stage of the process; emails were always answered promptly, even those sent over a weekend. The product I purchased is beautiful, arrived in a timely manner and was every bit as lovely as it appeared online.

October 23, 2025
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Reply from After Diamonds

Thank you for your kind review. We’re delighted to hear that you were kept informed throughout the process and that our team responded promptly to your emails. It’s wonderful to know that your purchase arrived on time and was just as beautiful as you expected.

After Diamonds Team

Rated 5 out of 5 stars

Had to wait for 1 month for the ring to…

Had to wait for 1 month for the ring to be made, but was definitely worth it. It’s really really beautiful. Thank you once again.

October 21, 2025
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Reply from After Diamonds

Thank you so much for your kind words and for your patience while we crafted your ring. We’re thrilled to hear you think it was worth the wait and that you love how beautiful it turned out. It means a lot to us that you took the time to share your experience.

After Diamonds Team

Rated 5 out of 5 stars

These earrings are absolutely stunning…

These earrings are absolutely stunning . Excellent customer service, highly recommend

October 21, 2025
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Reply from After Diamonds

Thank you so much for your lovely review. We’re delighted to hear you love your earrings and that our customer service made your experience even better. Your recommendation truly means a lot to us.

After Diamonds Team

Rated 5 out of 5 stars

Brilliant quick and good value for…

Brilliant quick and good value for money will use again 👍

October 3, 2025
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Reply from After Diamonds

Thank you so much for your kind words. We’re really pleased to hear you were happy with the service and found it good value. We appreciate your support and look forward to seeing you again soon.

After Diamonds Team

Rated 5 out of 5 stars

Diamond Earrings

The company was responsive to my queries, and delivered exactly what they promised. Very pleased with the diamond earrings.

October 10, 2025
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Reply from After Diamonds

Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with your diamond earrings and that our team could assist you throughout. We truly appreciate your trust and hope you enjoy your earrings for many years to come.

After Diamonds Team

Rated 5 out of 5 stars

Beautiful ring

Great communication after submitted order. Never had my size offered me one to be made or or sent me similar rings for immediate dispatch.

October 13, 2025
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Reply from After Diamonds

Thank you for your lovely feedback. We’re so glad to hear you were happy with the communication and the options we provided. It’s always our goal to make sure every customer finds exactly what they’re looking for. We hope you enjoy your ring and look forward to helping you again.

After Diamonds Team

Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality, cannot fault After Diamonds in anyway. My wife loves her bracelet. I can only recommend this company.

October 6, 2025
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Reply from After Diamonds

Thank you so much for your wonderful review. We’re delighted to hear that your wife loves her bracelet and that you were so pleased with both the service and quality. Your recommendation truly means a lot to us.

After Diamonds Team

Rated 5 out of 5 stars

My ring was gorgeous and exactly what I…

My ring was gorgeous and exactly what I wanted. It arrived quickly and I was informed of delivery progress every step of the way. Really pleased with my purchase.

September 24, 2025
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Reply from After Diamonds

Thank you so much for your lovely review! We’re delighted to hear that your ring was exactly what you wanted and that you were kept updated throughout the delivery process. It’s wonderful to know you’re so pleased with your purchase.

After Diamonds Team

Rated 5 out of 5 stars

Superb!!

Beautiful earrings and amazing help from Miriam! Thank you After Diamonds.

October 1, 2025
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Reply from After Diamonds

Thank you so much for your kind words! We’re thrilled to hear you love your earrings and that Miriam was able to assist you — we’ll be sure to share your lovely feedback with her.

After Diamonds Team

Rated 3 out of 5 stars

Great product! Delivery time way too long

Very happy with the product, wasn't sure with the company prior to purchasing as reviews say “out of stock” constantly, so i ordered and and i got the same out of stock email, 3-5 weeks to be delivered, it seems like they make the products to order which is why its such a long turn around to obtaining the item which should be advertised rather than finding out after ordering and then having to give permission to continue with the order, but in whole happy with the product but not happy with the time it takes to come.

October 1, 2025
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Reply from After Diamonds

Thank you for sharing your feedback. We’re really pleased to hear that you’re happy with your jewellery.

While most of our items are in stock and dispatched quickly, due to the large stock holding requirements of our collection, some pieces are made to order. In these cases, we always contact customers via email before starting work on an order to confirm the estimated delivery date.

We truly appreciate your understanding and are glad you’re pleased with the final product.

After Diamonds Team

Rated 1 out of 5 stars

You get what you pay for ....

I bought a ring just over a year ago and recently lost a stone. I was advised to return the ring which I did. I received an email which stated there was significant damage to the claws and that the ring would need to be remade and the charge would be £60. I declined to go ahead and took my ring to an independent jeweller who could tell me most of the stones were loose, there was no damage at all to the claws and was down to very poor workmanship

September 2, 2025
Unprompted review
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Reply from After Diamonds

Thank you for your feedback. All of our jewellery is backed by a lifetime manufacturer’s guarantee, which means that if there is ever an issue related to the manufacturing of your order, we will always repair or replace it free of charge.

In your case, once the ring was received back, our workshop carefully inspected it and identified damage to the claws. As this was not a manufacturing fault, the repair would therefore be chargeable.

We always recommend exercising caution when seeking opinions from external jewellers, as assessments can sometimes vary and may not always be impartial. Our team takes great care to provide honest and accurate evaluations for every repair.

After Diamonds Team

Rated 5 out of 5 stars

Brilliant product and service

Brilliant product and excellent service. Best priced in the market, the customer service on phone and email have been spot on also.

Very impressed and would highly recommend

October 3, 2025
Unprompted review
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Reply from After Diamonds

Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with both our product and service, and that you found our prices so competitive. It’s wonderful to know our team were able to assist you both over the phone and by email.

We truly appreciate your recommendation and kind words.

After Diamonds Team

Rated 5 out of 5 stars

I ordered my wife a new engagement…

I ordered my wife a new engagement ring. They didn't have her size in stock. I needed it for a certain date but it wasn't going to be ready in time. They sent a place holder ring while the correct size was made. A few weeks later they emailed to say it was ready and I sent the place holder ring back and they paid for the delivery for it. I have a happy wife.

The customer service was first class and I will definitely be using this company in the future.

September 30, 2025
Unprompted review
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Reply from After Diamonds

Thank you so much for your kind review. We’re delighted to hear that your experience with us was so positive and that our team were able to assist with a placeholder ring to ensure your special occasion went smoothly.

It’s wonderful to know your wife is happy with her new engagement ring — that truly means the world to us. We look forward to welcoming you back in the future.

After Diamonds Team

Rated 5 out of 5 stars

Platinum Rings

Platinum Rings
Great price and very good communication for meeting the requested delivery. Overall very pleasant to deal with and would recommend.

September 16, 2025
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Reply from After Diamonds

Thank you so much for your kind words. We’re delighted to hear you were pleased with your platinum rings, our communication, and the overall service. It’s wonderful to know you’d recommend us.

After Diamonds Team

Rated 5 out of 5 stars

Would just like to say what a massive…

Would just like to say what a massive thank you to After Diamonds . There team was amazing from start to finish with emails and phone calls to me . The Ring was absolutely beautiful . I would definitely recommend After Diamonds definitely use them again for sure 👌 brilliant

September 15, 2025
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Reply from After Diamonds

Thank you so much for your lovely review! We’re delighted to hear that our team supported you so well throughout the process and that you’re so happy with your ring. Your recommendation and kind words mean everything to us, and we’d be honoured to welcome you back in the future.

After Diamonds Team

Rated 5 out of 5 stars

Quick and informative service

Quick and informative service. Product looked good and of high quality, with all relevant certificates included.

September 18, 2025
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Reply from After Diamonds

Thank you for your thoughtful feedback! We’re so pleased you found our service quick and informative, and that you’re happy with the quality of your piece and the certification provided.

After Diamonds Team

Rated 5 out of 5 stars

In stock items

My wedding band was not in stock, but I had an email explaining this and asked if I wanted to continue with my order, I did and the ring was beautiful. The only thing I would say is that it would be better if the site told u if a product is in stock or not, very happy with my ring

September 17, 2025
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Reply from After Diamonds

Thank you so much for your thoughtful feedback. We’re delighted to hear that you love your wedding band and that it was worth the short wait. We truly appreciate your suggestion about showing stock availability on the website – it’s a great point and something we’ll look into to improve the experience for our customers. Wishing you all the best for your wedding and beyond.

After Diamonds Team

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