Afterpay Reviews 235,553

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the payment process, appreciating the ability to purchase desired items and pay in installments without interest. Many find the service incredibly helpful for managing their budget, especially for larger purchases or when funds are tight, making shopping more affordable and accessible. The user experience, including the app, is consistently praised for its seamless functionality and helpful features. However, some customers also noted occasional issues with gift cards not working or with unexpected charges. A few people expressed confusion regarding custom payment plans and found the support options within the app to be limited. There were also mentions of difficulty using the service with certain retailers or experiencing a decrease in spending limits after a missed payment.

What people talk about most

Payment

Clients share positive opinions on payment, appreciating the convenience of splitting purchases into... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, convenience, and... See more

Product

Customers consistently note positive experiences with product, appreciating the convenience of purchasing... See more

Application

Users describe positive interactions with the app, with many reviewers expressing their love for it and... See more

Price

People report positive experiences with price, finding it affordable and convenient for managing their... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using Afterpay for years and I honestly dnt know what I would do without it. It truly helps me get things I need in an affordable way that fits my budget. Christmas, birthdays, and those une... See more

Company replied

Rated 5 out of 5 stars

My package is always come when I order sometimes if someone don’t steal it, but other than that, I always love Apple Pay other people very good to me. Never disappointed me.

Company replied

Rated 5 out of 5 stars

What make my experience great is the ease of using Afterpay. It's easy to shop online and just add the one time card and pay for your merchandise. I hope they'll allow paying bills on the future. 💞

Company replied

Rated 5 out of 5 stars

OMG! I discovered Afterpay some years ago when it was with Saks Fifth Ave. I couldn’t really afford the whole amount of what I wanted at that time and Afterpay was an option. I was uncertain about ap... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Afterpay helps shoppers to get what they want now and pay in 4 instalments. We believe in responsible spending.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comes in handy all the time

Comes in handy all the time

April 1, 2026
Afterpay logo

Reply from Afterpay

Hi Cameron,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

Always a great way to shop

Always a great way to shop

April 12, 2026
Afterpay logo

Reply from Afterpay

Hi Tamara,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Love it!

Super easy to use. Tons of stores accept it. Monthly payment options.

April 12, 2026
Afterpay logo

Reply from Afterpay

Hi Beverly,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 5 out of 5 stars

Best thing ever

So convenient!

April 12, 2026
Afterpay logo

Reply from Afterpay

Hi Stacey, 

We love this, thank you for the positive feedback! 

Enjoy our services, and happy shopping!

Rated 4 out of 5 stars

Purchases

In New Mexico through ur app. I cannot use a single card for Amazon. Other vendors it works. I purchase alot from Amazon.

April 11, 2026
Afterpay logo

Reply from Afterpay

Hi Diane,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping!

Rated 5 out of 5 stars

Performance

On time payments

April 12, 2026
Afterpay logo

Reply from Afterpay

Hi Gina,

Thank you for taking the time to provide us with your feedback!

Have a great day!

Rated 3 out of 5 stars

More days available to pay instead of…

More days available to pay instead of just Tuesday.

April 11, 2026
Afterpay logo

Reply from Afterpay

Hi Sam,

Looks like we have resolved this situation for you now (yay).

Please check your inbox for the solution we have provided to you. Thanks again for your feedback it really does help us to continually improve!

Thank you.

Rated 1 out of 5 stars

Im getting charged twice on the same…

Im getting charged twice on the same items on temu

April 11, 2026
Afterpay logo

Reply from Afterpay

Hi Erica,

Looks like we have resolved this situation for you now (yay).

Please check your inbox for the solution we have provided to you. Thanks again for your feedback it really does help us to continually improve!

Rated 2 out of 5 stars

I was in surgery and my card was…

I was in surgery and my card was switched off. In the haze of anesthesia, i didn't unlick it in a timely fashion. My payment was 1 day late and Afterpay took more than half my purchasing power. I had not missed one payment. Thought the penalty was harsh. Will be spending less and less with them.

March 14, 2026
Afterpay logo

Reply from Afterpay

Hi Vera,

Looks like we have resolved this situation for you now (yay).

Please check your inbox for the solution we have provided to you. Thanks again for your feedback it really does help us to continually improve!

Rated 5 out of 5 stars

Afterpay is a great option to have when…

Afterpay is a great option to have when you want to purchase items and dont cash at hand....never had any negative issues with this service

March 10, 2026
Afterpay logo

Reply from Afterpay

Hi Harold,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

So grateful for this service

I’ve never missed a payment. It has always helped me make a lot of important purchases. If you’re not using the service properly, you’re crazy. I am especially grateful for the purchases I was able to make for my birthday two years ago when no one else could help me. I’ve been an Afterpay member for about four years now. I’m definitely team Afterpay over any other pay for App. I’ve seen how far they have come and I’m definitely proud of them especially with the cash app team up.clock it

February 2, 2026
Afterpay logo

Reply from Afterpay

Hi Noraya,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping! 💕️

Rated 5 out of 5 stars

Payment plan

I love the payment plan

April 11, 2026
Afterpay logo

Reply from Afterpay

Hi Lashun,

So great to hear, thank you! 

We’re super happy you are loving our services!😊️❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

Easy

Great tool O love it

April 11, 2026
Afterpay logo

Reply from Afterpay

Hi Daya,

So great to hear, thank you for sharing. 

Happy shopping! 💕️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look