Agora Models Reviews 

3,155
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the models, highlighting excellent materials, intricate details, and impressive engineering. Many consumers also commend the exceptional customer service, noting the team's responsiveness, friendliness, and quick issue resolution. People frequently appreciate the fast and timely delivery of their orders, often arriving quicker than anticipated. However, some customers also noted issues with customer service, experiencing long waits for replacements or finding their concerns were not adequately addressed. A few other people also felt that certain model parts were easily broken, had flaws, or did not fit properly, leading to disappointment with the overall quality.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the fantastic quality of the parts and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied

Rated 5 out of 5 stars

I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more

Company replied

Rated 5 out of 5 stars

I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more

Company replied

Rated 5 out of 5 stars

I ordered the Ferrari 250 GTO kit to be delivered over the course of 12 months. The first delivery arrived quickly and I'm hoping the rest will arrive on time as well. Communication from Agora has be... See more

Company replied


Company details

  1. Model Shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,155)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been waiting since oct.10 2025…

I have been waiting since oct.10 2025 for a replacement of a damaged shipment.
Agora Models keep telling me is the package is on the way.

October 10, 2025
Unprompted review
Agora Models logo

Reply from Agora Models

Hi William, please can you reply to our request for your information so we can contact you and see how we can help?
Thank you

Rated 5 out of 5 stars

First time building Agora

This is my first large scale model and my first Agora model. Very impressed with the quality and detail of the Routemaster Bus. Some pieces are very easily broken and I would like confirmation of the screw heads so I can get a larger screw driver as small ones supplied are not easy to hold but very good in tight situations. I will be buying the Jaguar next.

December 30, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your detailed review, Andrew. We really appreciate it, and we look forward to seeing you again for your Jaguar build.
Agora Models Team

Rated 1 out of 5 stars

I have been waiting 8 Months for a…

I have been waiting 8 Months for a display case that should have been deliverd with the Car. Sent multiple e-mails and am still waiting. would not recommend this is just one of the issues that i have had.
Have now receied the Display case within a week of posting this review and all issues have been resolved

April 14, 2025
Unprompted review
Agora Models logo

Reply from Agora Models

Hi Patrick, please respond to our request for your information so we can see how we can help you and so we can contact you.
Thank you

Rated 5 out of 5 stars

Agora was there for me every step of the way.

The Ferrari GTO was a challenging, but very rewarding build. It was definitely one of my favorites. Agora's Customer Support was fantastic for any time I needed a replacement part.

March 7, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Todd. We are really grateful to receive it, and we wish you a happy new year.
Agora Models Team

Rated 5 out of 5 stars

Impressed with quality of model

Impressed with quality of model. Impressed with quick turnaround on emailed question.

December 19, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Lawrence. We are really grateful to receive it. We hope you have a very happy new year.
Agora Models Team

Rated 5 out of 5 stars

your customer service is very…

your customer service is very receptive, any time I've asked for their assistance they have been there.

December 8, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, James. We are really grateful.
Agora Models Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, received first kit the day after it was ordered.

December 6, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Scott. We are very grateful to receive it.
Agora Models Team

Rated 4 out of 5 stars

Very high quality models

Very high quality models that can be assembled by beginners and experts alike. Customer service is very attentive and can resolve any issues such as a need for an extra part. My only disappointment is that the prices have increased dramatically this year.

December 3, 2025
Agora Models logo

Reply from Agora Models

Thank you for your feedback, RobP. We will be in touch to understand a bit more.
Agora Models Team

Rated 5 out of 5 stars

Great model and customer service

Great model and it's equally great that the packages don't get spread out over a couple years. Customer service also appears to be spectacular.

December 3, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Stephen. We really appreciate the feedback.
Agora Models Team

Rated 1 out of 5 stars

Poor communiction and response.

Poor communiction and response only recontacted after bad review was left

Begging for sbcription quoters.

Outlined my issues with them and still begging to sell subscriptions.

December 2, 2025
Agora Models logo

Reply from Agora Models

Hi Eden, we have written to you to see what is wrong and how we can help. Please reply when you can.
Thank you

Rated 5 out of 5 stars

Agora models is one of (if not the)…

Agora models is one of (if not the) most responsive companies I have dealt with. Quick responses to queries, a genuine desire to make their customers happy, and clear concise action to make things perfect. Amazing!

December 8, 2025
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Rob. We really do appreciate this feedback, it means a lot to us.
Agora Models Team

Rated 5 out of 5 stars

Fantastic products and service

Fantastic products and really friendly and helpful customer service team

December 1, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your feedback and kind review. We are really grateful.
Agora Models Team

Rated 4 out of 5 stars

Fast delivery and good quality parts (so far)

Fast delivery and good quality parts, but it’s only been the first shipment so time will tell how accurate that will be. Lost one star as no magazine is shipped with the issues now (unlike other Partworks builds). I understand this is to cut down on costs, but I’d rather pay a little extra for the magazine, and there is no mention of this omission on the Agora website don’t was a bit of a shock as I have watched all of the World of Wayne build videos and he got a magazine with every shipment (plus the World of Wayne video on the Agora website shows him flicking through his magazine!)

November 30, 2025
Agora Models logo

Reply from Agora Models

Thank you for your review, Billy. We appreciate the feedback.

Rated 5 out of 5 stars

First I really enjoy my Agora builds

First I really enjoy my Agora builds. Second Agora customer service is pretty top notch …they respond very quickly. Their point plan is also a winner. Finally I like the ability to accelerate the build time line. That is pretty unique in the model subscription arena.For older modelers like myself with time for the hobby, accelerating the subscription is a major benefit.

November 18, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for all of your feedback and your kind review, Earl. We are very grateful.
Agora Models Team

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. Models are of the highest quality. Not cheap plastic push together kits.
Agora are willing to solve any issues as quick as possible, and assist where they can. Support are quick to respond.

October 13, 2025
Agora Models logo

Reply from Agora Models

Thank you for your kind review, Nathan. We really appreciate it and we welcome the feedback.
Agora Models Team

Rated 5 out of 5 stars

Impressive Detail

I am most impressed with the Detail of the S.A.S jeep and the overall scale. I'm looking forward to the full build and the weathering to display as a used item of the war.

November 14, 2025
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Darren. We really appreciate it and we are very glad you are enjoying this fab build.
Agora Models Team

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