Agora Models Reviews 

3,155
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the models, highlighting excellent materials, intricate details, and impressive engineering. Many consumers also commend the exceptional customer service, noting the team's responsiveness, friendliness, and quick issue resolution. People frequently appreciate the fast and timely delivery of their orders, often arriving quicker than anticipated. However, some customers also noted issues with customer service, experiencing long waits for replacements or finding their concerns were not adequately addressed. A few other people also felt that certain model parts were easily broken, had flaws, or did not fit properly, leading to disappointment with the overall quality.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the fantastic quality of the parts and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied

Rated 5 out of 5 stars

I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more

Company replied

Rated 5 out of 5 stars

I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more

Company replied

Rated 5 out of 5 stars

I ordered the Ferrari 250 GTO kit to be delivered over the course of 12 months. The first delivery arrived quickly and I'm hoping the rest will arrive on time as well. Communication from Agora has be... See more

Company replied


Company details

  1. Model Shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,155)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

I HAVE BUILT 4 AGORA MODELS AND THE EXPERIENCE IS FANTARTIC…

I HAVE BUILT 4 AGORA MODELS AND THE QUALITY OF THESE MODELS IS EXCEPTIONAL. THE SUPPORT TEAM IS, AS ALWAYS, VERY RESPONSIVE IF YOU NEEDED A REPLACEMENT PART. I WOULD LOVE TO SEE A 1957 CHEVY IN YOUR LINEUP.

February 10, 2026
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Reply from Agora Models

Thank you very much for your kind review! We really appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

Recommended to all who like model building.

Swift delivery. Great instructions. Superb kit. All fits so nicely. Just starting (stage 25 done on Corvette). Enjoying the build every second. Recommend to all who like model building. Next level!

February 9, 2026
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Reply from Agora Models

Thank you very much for your kind review, Tom. We are really grateful.
Agora Models Team

Rated 4 out of 5 stars

I just received pack 1-12 and the parts…

I just received pack 1-12 and the parts instructions that show what part # you use to make all the hull ribs posted in red are not on my instruction sheet, makes it a little hard to identify what goes where. I would appreciate sheets that show the # of the part in red

February 8, 2026
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Reply from Agora Models

Hi Charles,
We have contacted you today to ensure you know how to access the instructions via our website.
Thank you

Rated 5 out of 5 stars

Excellent Quality and perfect…

Excellent Quality and perfect instruccions. Details every point .

January 29, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Betun. We really appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

Just getting started

Just received first pack. I’m hoping that pack 2 will start a structured build. Otherwise I’ll have bits all over the place!

January 27, 2026
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Reply from Agora Models

Thanks for the feedback, John. We are sure you are going to enjoy the assembly sequence.
Agora Models Team

Rated 5 out of 5 stars

Great product

Great product , user friendly website and quick delivery .

January 27, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Stephen. We are truly grateful to receive it.
Agora Models Team

Rated 5 out of 5 stars

Questions answered

I had several questions during the order process and delivery. All my questions were answered in a timely manner and to my satisfaction.

January 26, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your feedback, Al. We really appreciate it.
Agora Models Team

Rated 1 out of 5 stars

have not got my park one at this time

have not got my pack one at this time got a email asking if i want the pack sent through a different warehouse and still have not arrived and getting the run around wont trust them again don't trust them they lie I will be telling everyone

January 20, 2026
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Reply from Agora Models

Hi Mark,
We are writing to you today with the details of your pre-order. Please reply to us when you can.
Thank you

Rated 5 out of 5 stars

I ordered the full kit of the Titanic…

I ordered the full kit of the Titanic and recieved all 4 boxes within 7 days. As I went through the packs I noticed I was missing the gift metal plate. I contacted Agora and let them know it was missing and within 5 days it showed up in my mail box.

January 9, 2026
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Reply from Agora Models

Thank you very much for your kind review and feedback, Chris. We really hope you enjoy your build.
Agora Models Team

Rated 5 out of 5 stars

FANTASTIC service!!!

FANTASTIC service, fast shipping, and no headaches!

January 18, 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Ian. We are very grateful to receive your feedback.
Agora Models Team

Rated 5 out of 5 stars

Agora Models's staff made my experience…

Agora Models's staff made my experience excellent. I am very happy with your service.. T 800 terminator is my 3rd model from you and I never had problems.
Thanks and regards
Eugenio Gatt

January 18, 2026
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Reply from Agora Models

Thank you so much for your kind review, Eugenio. We really appreciate it and we are very happy to receive your feedback.
Agora Models Team

Rated 1 out of 5 stars

To start off this company has the worst…

To start off this company has the worst customer service and does not honor their agora model promise. I did the titanic model and the amount that they charge you for it and had nothing but issues during the build. the model did not go together properly and all they want to tell you is they have had no other complaints about it. when you contact customer service to complain they just send you links to videos on you tube of other people putting the model together and tell you to watch them and it will go together properly. I have watched all the videos and watched videos from multiply people had still have issues. the model is NOT museum quality like they promise and satisfaction is NOT guaranteed like they promise. I was also missing parts and when you tell them it takes months to get them and they come from random addresses and people when you get them and a lot of the replacement parts I got were damaged when they came. also this seems to be any issue with all there models because I started a new model with them and have had missing parts and when I emailed them about it it took months to get a package that came from a random person and random address with parts form the stage that I was missing parts for and still ended up not getting the parts that I was missing to begin with because that package was missing them ads well. so beware of a company that CANNOT honor their own promise and guarantee. once they have your money they don't care. I think my only recourse at this point is to contact an attorney. Yes I am a customer of yours and I don't know what information you want.

January 9, 2026
Unprompted review
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Reply from Agora Models

Hello Troy, please can you reply to our request for your information so we can see if you are a customer of ours and we can then contact you to help you.
Thank you

Rated 5 out of 5 stars

u listen to fans hence the airwolf …

u listen to fans hence the airwolf project and the orca would love a dbs and a vantage the supernatural impala , a foggy 916 a bike i know but ur doing great stuff hence my 3 subs orca ill do once another is done

January 3, 2026
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Reply from Agora Models

Thank you very much for your kind review, Darren. We are very grateful to receive this feedback.
Agora Models Team

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