Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expe... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
It is rare to speak to someone on line who makes you and your questions feel valid . Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good customer service
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Chris,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to know you had a positive experience with our Customer Service team. We appreciate you taking the time to leave us your feedback.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful
Very helpful and explained everything
All my questions were answered
August 5, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know our team took the time to answer all of your questions and explain everything clearly. We want our customers to come away from a conversation feeling informed and confident, so it's lovely to hear that was your experience.
Thank you for choosing Agria Pet Insurance and for sharing your feedback with us.
Best wishes,
Liam
Customer Service Teams
Extremely helpful and explained…
Extremely helpful and explained everything in a way I understood! Very friendly as well
August 5, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Zoe,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that our colleague made everything easy to understand while being so friendly and helpful along the way. Clear explanations can make such a difference, and we always want you to feel comfortable asking questions and confident in the information you've been given.
Thank you for choosing Agria Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Mandy,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that you've been pleased with both our communication and the value of your cover. Finding the right protection for your pet at a competitive price is important, so we're pleased Agria has been a good fit for you.
Thank you for choosing Agria Pet Insurance and for taking the time to share your feedback.
Best wishes,
Liam
Customer Service Teams
Excellent service
Excellent service. Lorna was very helpful and took the time to explain the process of claiming against my policy.
August 4, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Lorna took the time to guide you through the claims process and make sure everything was clearly explained. Knowing what to expect when making a claim can provide some much-needed reassurance, so we're pleased Lorna was able to make the process easier for you.
We'll make sure your lovely feedback is shared with Lorna, she'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Pet Insurance for my dog Apollo
I changed to Agria this year after a friend's recommendation, seeing their excellent "Which" magazine ratings and the fact they have Lifetime cover.
After more than 20 years of owning dogs, I'd never made an insurance claim. Then suddenly my 5 year old retriever Apollo needed life-saving surgery costing around £10,000.
Agria were absolutely outstanding. At the time I was terrified I was going to lose him. Agria dealt directly with my Vets settling the claim without needing to speak to me at all. This allowed me to focus entirely on Apollo instead of thinking about finances. Their service was exceptional at such a stressful time, and I am incredibility grateful. I have told all my friends who have dogs and recommended Agria to them as well.
July 15, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Ashley,
Thank you for taking the time to share such an incredible 5-star review ⭐️
We're so sorry that you and Apollo had to go through such a frightening experience. Facing life-saving surgery for a much-loved pet is difficult enough without having to worry about the financial side of their treatment at the same time.
It means a great deal to hear that we were able to take that worry away by working directly with your vet and settling the claim, allowing you to focus on the most important thing, being there for Apollo.
After more than 20 years of owning dogs without ever needing to make a claim, we can imagine this wasn't how you expected your first experience to be. We're incredibly pleased that when you did need your insurance, Agria was there to provide the support you hoped for when you chose us.
Thank you for placing your trust in Agria Pet Insurance, and for recommending us to your friends too. That really is one of the greatest compliments we can receive.
Most importantly, we hope Apollo has made a fantastic recovery and is back to enjoying life with you. ❤️
Best wishes,
Liam
Customer Service Teams
Excellent clear and straightforward
Excellent clear and straightforward. Great member of staff, Robert Woodcock
August 4, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Robert made everything clear and straightforward for you. Making things easy to understand while providing a positive, helpful experience is exactly what we want for our customers.
We'll make sure your kind comments are shared with Robert, he'll really appreciate the recognition.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Caring and helpful people
Sharon was considerate, clear and helpful with her advice.
August 4, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Sharon provided the right balance of clear advice and genuine care. Feeling listened to and supported can make such a difference, and we're pleased that came through in your conversation with her.
We'll make sure your kind words are passed on to Sharon, she'll really appreciate them.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Was with them for 7 years
Was with them for 7 years. Their pricing model and refusal to work with renewal prices are back with the dinosaurs.
The only way to bring your monthly payment down each year is to increase excess,which I did twice. Insurance price went up EVERY YEAR, I never claimed once.
You are told at renewal that you cannot work with them to bring cost down, only increasing excess to lower payment or to find another insurance if not happy with price. £350 for the year this year. They seem to think they have the monopoly and they don't.
Went to admiral, got a higher level of cover for £155 quid for the year, saving £195. The customer service advisor was shocked at how much less I was paying, cancelled with Agria straight away.
They di not work with their customers, they only work to support their balance sheets. I would have hated to actually have to claim, imagine what the monthly payment would be then.
July 20, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you for taking the time to share your feedback, and for choosing Agria to insure your pet for the past seven years.
We're sorry that your most recent renewal meant you no longer felt your policy represented the right value for you. We completely understand how frustrating it can be to see premiums increase, particularly when you haven't needed to make a claim.
There are a number of factors that can influence the cost of pet insurance over time, including a pet's age, changes in the cost of veterinary treatment and the overall cost of providing cover. This means premiums can increase even where an individual policy hasn't had a claim.
We also recognise your frustration around the options available to reduce the premium at renewal. While we're unable to negotiate individual renewal premiums, we appreciate that customers need to balance the level of protection they want with what remains affordable for them.
We're sorry that on this occasion we weren't able to offer an option that worked for you and that you've decided to move elsewhere. After seven years with Agria, we genuinely appreciate the trust you placed in us during that time and thank you for sharing your feedback.
Best wishes,
Liam
Customer Service Teams
Very good
Very good, experience the person I spoke to was very clear , helpful and reassuring .
August 4, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Becky,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that you had such a positive experience with our team. Being clear and helpful is important, but we're especially pleased to know that you came away from the conversation feeling reassured.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Sheryl Thomas is a Star.
Sheryl was absolutely lovely to deal with. I only needed some advice regarding whether I could use an Agria Cashback Voucher in conjunction with an insurance claim and she was very heipful and a pleasure to talk to. Sheryl sorted it and processed it for me whilst I was on the phone with her. Well done Agria for having such a helpful and friendly team. Thank you.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi William,
Thank you so much for your wonderful 5-star review ⭐️
What fantastic feedback for Sheryl! It's great to hear that she was able to answer your question about your Agria Cashback Voucher and get everything sorted for you there and then. It's even better to know that her friendly approach made the conversation such a positive one.
We'll make sure Sheryl sees your lovely comments and knows she's been called a "star", we're sure that will put a smile on her face!
Thank you for your kind words about our team and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Knowledgeable staff helped with call
I had 2 queries regarding my insurance policy and not only were they answered comprehensively, but Charlotte made sure I was fully aware how to submit an online claim before finishing the call by going over the 'Make a Claim' section of the website
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Eleanor,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Charlotte was able to answer both of your questions thoroughly and then took the extra time to make sure you felt confident about submitting an online claim. Guiding you through the 'Make a Claim' section before finishing the call is a great example of going that little bit further to make things easier.
We'll make sure your lovely feedback is shared with Charlotte, she'll really appreciate the recognition.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Service is brilliant from point of sign…
Service is brilliant from point of sign up, direct debit set up, and the peace of mind that my dog is covered
November 8, 2025
Reply from Agria Pet Insurance
Hi Douglas,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've had such a positive experience right from setting up your policy and Direct Debit. Most importantly, we're pleased that having your dog's cover in place has given you that all-important peace of mind.
We hope your policy continues to provide that reassurance for years to come, knowing that we're here if you ever need us.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful and personable
Shane was very helpful and personable. He explained everything to me.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Pat,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Shane made your experience such a positive one. Taking the time to explain everything clearly while providing friendly and personable service can make all the difference, so we're pleased you felt well supported.
We'll make sure your kind comments are shared with Shane, he'll really appreciate them.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
My questions were answered quickly &…
My questions were answered quickly & clearly
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you received the answers you needed quickly and clearly. We always aim to make things as straightforward as possible, so we really appreciate you sharing your experience.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good telephone response and easy to…
Good telephone response and easy to converse with the agent, who explained how the new contract would be set up.
July 3, 2026
Reply from Agria Pet Insurance
Hi Robert,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that your conversation with our team was such a positive one. Being able to speak openly and comfortably while receiving a clear explanation of how your new policy would be set up is exactly the experience we want to provide.
We really appreciate you taking the time to share your feedback and hope your new policy gives you peace of mind for years to come.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams.
Confirming if pet was covered
Great experience! Shane was incredibly helpful and took the time to answer every single one of my questions, even the last-minute ones. Thank you!
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sandra,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane took the time to work through all of your questions and make sure you had the information you needed about your pet's cover. And we're glad those last-minute questions were welcomed too, sometimes they're the most important ones!
We'll make sure your lovely feedback is shared with Shane, he'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Above and Beyond
Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in helping us in a very upsetting situation. She was professional, genuine, compassionate and sorted everything out for us. This company is 5 star and beyond and there staff are 1st class. We would highly recommend. Thanks Jennifer and Agria!!
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sonia,
Thank you so much for taking the time to leave such a heartfelt 5-star review ⭐️
We're so sorry to hear that Bailey needs emergency surgery. We can only imagine what an upsetting and worrying time this must be for you and your family, and we hope everything goes as smoothly as possible for him.
It's wonderful to know that Jennifer was there when you needed support, taking care of everything while showing the genuine compassion and understanding that can make such a difference at a time like this. Your words about Jennifer and our team mean a great deal to us, and we'll make sure your lovely feedback is shared with her.
Thank you for placing your trust in Agria Pet Insurance and for your incredibly kind recommendation.
We're all wishing Bailey the very best with his surgery and recovery. ❤️
Best wishes,
Liam
Customer Service Teams
Contacted Customer Service regarding…
Contacted Customer Service regarding missed payment due to having a new card, number on the card (old card ) was not excepted.
I apologise in advance that I missed the young ladies name however there was a slight American accent.
The young lady found my account and the reasons given for the missed payment and within minutes the error was corrected.
Exceptional Customer Service was provided by the young lady plus Exceptional service via Agria insured.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Malcolm,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that we were able to quickly identify what had happened with your missed payment and get everything corrected within just a few minutes. We know how reassuring it is to have something like this sorted quickly and without any unnecessary fuss.
You mentioned that you didn't catch the name of the colleague who helped you, so we're pleased to be able to confirm it was Jill. We'll make sure your fantastic feedback is shared with her, she'll really appreciate your kind words.
Thank you for your lovely comments about both our team and Agria Pet Insurance, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Very helpful through the phone call and…
Very helpful through the phone call and supportive
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Louise,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt well supported throughout your call and that our team was able to provide the help you needed. Making sure our customers feel listened to and supported is incredibly important to us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
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