Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put... See more
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Review summary
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Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expe... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
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It is rare to speak to someone on line who makes you and your questions feel valid . Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already... See more
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Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
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Contacted Customer Service regarding…
Contacted Customer Service regarding missed payment due to having a new card, number on the card (old card ) was not excepted.
I apologise in advance that I missed the young ladies name however there was a slight American accent.
The young lady found my account and the reasons given for the missed payment and within minutes the error was corrected.
Exceptional Customer Service was provided by the young lady plus Exceptional service via Agria insured.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Malcolm,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that we were able to quickly identify what had happened with your missed payment and get everything corrected within just a few minutes. We know how reassuring it is to have something like this sorted quickly and without any unnecessary fuss.
You mentioned that you didn't catch the name of the colleague who helped you, so we're pleased to be able to confirm it was Jill. We'll make sure your fantastic feedback is shared with her, she'll really appreciate your kind words.
Thank you for your lovely comments about both our team and Agria Pet Insurance, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Very helpful through the phone call and…
Very helpful through the phone call and supportive
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Louise,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt well supported throughout your call and that our team was able to provide the help you needed. Making sure our customers feel listened to and supported is incredibly important to us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Absolutely fantastic
Absolutely fantastic, as always, they were most helpful in dealing with our boys problem and with the updated app you can now speak with a vet for online advice including FaceTime 👍
Would not hesitate in recommending them they were so sympathetic in helping us dealing with vets for meds and other treatments.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Howard,
Thank you so much for your fantastic 5-star review ⭐️
It's wonderful to hear that you've consistently had such positive experiences with us, particularly when you've needed support with your boy's treatment and medication. We know how worrying it can be when a pet isn't well, so we're pleased our team was able to provide the sympathetic and helpful support you needed.
It's also great to hear you're making use of the updated app and our online vet service. Having access to veterinary advice from home can provide some extra reassurance when you need it.
Thank you for continuing to place your trust in Agria Pet Insurance and for recommending us to others. We really appreciate your support and hope your boy is doing well.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful and he spoke…
Shane was very helpful and he spoke very clearly and made sure I understood everything.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Mel,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane took the time to explain everything clearly and made sure you were comfortable with the information provided. Feeling informed and confident after speaking with us is exactly the experience we want our customers to have.
We'll make sure your kind feedback is shared with Shane, he'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very good Customer Services
When I phoned Customer Services I could speak with someone in the UK and I didn't have to wait in a queue at all. The lady I was put through to was called Judith who was very helpful and explained every step of the process. This sets Agria apart from companies like PetPlan.
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you were able to speak with Judith straight away and that she took the time to guide you clearly through each step of the process. Being easy to reach and providing knowledgeable, helpful support when our customers contact us is something we place a great deal of importance on.
We'll make sure your lovely comments are shared with Judith, she'll really appreciate knowing that her service made such a positive impression.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Excellent
Every thing is very good. All clearly explained. Very helpful. Updates are useful.
July 3, 2026
Reply from Agria Pet Insurance
Hi,
Thank you for taking the time to leave us a 4-star review ⭐️
It's great to hear that you've had such a positive experience, particularly that everything has been clearly explained and you've found our updates useful. Keeping our customers informed and making things easy to understand is really important to us.
We really appreciate your feedback and hope we can turn that 4-star experience into a 5-star one in the future.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful and sorted the…
Shane was very helpful and sorted the problem out
August 3, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Catherine,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane was able to help and get everything sorted for you. A straightforward resolution can make all the difference, so we're pleased you had such a positive experience.
We'll make sure your kind feedback is passed on to Shane, he'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that you received knowledgeable advice and were given clear options to consider. Having the right information to make the best choice for you and your pet is really important, so it's great to know you had a positive experience.
Thank you for choosing Agria Pet Insurance and for sharing your feedback.
Best wishes,
Liam
Customer Service Teams
Setting up policy
The Agria staff member I spoke to on the phone was very helpful and explained the options and answered my questions. I am happy with the level of cover I chose. As it was very recent I haven't had to use it yet. This review covers just the setting up of the policy.
June 26, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that setting up your policy was a positive experience and that our colleague took the time to explain the different options and answer your questions. Choosing the right level of cover is an important decision, so we're pleased you felt well informed and happy with the choice you made.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Tracey,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you received such quick, friendly and helpful service from our team. We really appreciate you taking the time to let us know about your experience.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Hassle free procedure
Hassle free procedure. I now have 2 dogs with you. Just hope that i do not have to claim!
June 30, 2026
Reply from Agria Pet Insurance
Hi Mr Ross,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that getting both of your dogs covered with us has been such a hassle-free experience. We know arranging insurance isn't always the most exciting task, so making it simple and straightforward is exactly what we aim for.
And we completely agree, we hope you don't have any reason to make a claim! We hope your policies give you peace of mind for years to come, knowing that we're here if you ever need us.
Thank you for choosing Agria Pet Insurance to protect both of your dogs.
Best wishes,
Liam
Customer Service Teams
great for gun dogs
easy to reach great options, reliable and solid reviews easy to chat with on the phone good app to use to see details
July 2, 2026
Reply from Agria Pet Insurance
Hi Neil,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've found Agria such a good fit for your gun dogs. From having a range of cover options and being easy to reach by phone, to managing your policy details through the app, it's great to know the overall experience has been so positive.
We really appreciate you placing your trust in Agria Pet Insurance and taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Approachable and reassuring
My questions (many many questions!) were answered clearly and reassuringly. A misunderstanding (my fault) was sorted out painlessly a few days later, and the price was quite a bit cheaper than my shortlisted alternative.
July 2, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We love that you felt comfortable asking as many questions as you needed! Choosing the right insurance is important, and we're pleased our team was able to provide clear, reassuring answers and then get the misunderstanding sorted quickly and painlessly.
It's also great to hear that you found the cover competitively priced compared with the other options you were considering.
Thank you for choosing Agria Pet Insurance. We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us.
Best wishes,
Liam
Customer Service Teams
|Signing up with Agria was straight…
|Signing up with Agria was straight forward. And past experience tells me that deal with claims quickly and if there are any problems are very helpful dealing with them.
June 23, 2026
Reply from Agria Pet Insurance
Hi Jennifer,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that signing up with Agria was such a straightforward experience. We especially appreciate you sharing your experience of making claims with us in the past, and it's reassuring to know you've found our team helpful whenever you've needed some additional support.
Thank you for continuing to place your trust in Agria Pet Insurance. We really appreciate your loyalty and your lovely feedback.
Best wishes,
Liam
Customer Service Teams
Cat insurance
A little early to say about this as i have only just taken out policies for my 2 cats.
So far everything has been great. Easy to fill in the online forms.
Waiting for my free gift for my kitty cats 😊
June 25, 2026
Reply from Agria Pet Insurance
Hi Dawn,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that everything has got off to such a great start and that setting up cover for your two cats online was nice and straightforward.
We hope your new policies give you plenty of peace of mind for the years ahead, knowing that we're here if you ever need us.
And as for the free gifts for your kitty cats 😊, keep an eye on your inbox for the hamper emails, which will be sent around 90 days after your policies started with details on how to claim them.
Thank you for choosing Agria Pet Insurance to protect them both.
Best wishes,
Liam
Customer Service Teams
Brilliant customer service from both…
Brilliant customer service from both the staff that I’ve spoken to last week and this week would definitely recommend to other pet owners.
July 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sheena,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've received such brilliant service on both occasions you've spoken with our team. Knowing you've had a consistently positive experience means a great deal to us.
Your recommendation to other pet owners is a wonderful compliment, and we really appreciate you taking the time to share it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
This deduction speaks volumes ...
We have been with Agria several years and have made claims on our insurance, some they accepted, some they didn’t. This review concerns a deduction from a claim we made that was accepted. On Christmas Eve 2025 we had a crisis with our cat, she had developed massive high blood pressure issues and we had to rush her to the vets. They were brilliant but sadly Tilly lost most of her sight. When we were at the vets they said she needed Kaminox (a supplement) and she needed it urgently. However, owing to the holidays they could not obtain supplies for several days. We found an online retailer willing to arrange urgent delivery and we had a dose inside Tilly in record time. When we made a claim we listed the cost of the Kaminox (but not the delivery cost) – this original supply and some purchased subsequently from the vets. Agria accepted the vet supplied Kaminox but would not pay for the one purchased online (£30). Their reason was that it hadn’t been purchased from an “approved” retailer. We asked them a very simple question … “under the circumstances what would you have done for your pet?”. Naturally they will not engage with this question, they just hide behind their T’s & C’s. I understand that under normal circumstances there is a reason for wanting the insured to use an approved supplier but these were not normal circumstances. I would have respected them if they had made an ex-gratia payment but no, they are not that kind of company.
July 10, 2026
Unprompted review
Clear and calm comms
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Matt,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you found our communication clear and reassuring. We always want our customers to feel informed and comfortable when speaking with us, so we really appreciate your feedback.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Amazing Advisor on the phone
Amazing Advisor on the phone, she was super helpful and resolved my issue quickly and helped to sort everything out. I felt very well taken care of. Always always recommend Agria!
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Nadja,
Thank you so much for your wonderful 5-star review ⭐️
What a lovely experience to read about. It's great to know Jenny was able to resolve everything quickly while making sure you felt well looked after throughout. Feeling genuinely supported when you contact us is just as important as getting the issue resolved.
We'll make sure your fantastic feedback is shared with Jenny, she'll be thrilled to know the difference she made.
Your continued recommendation means a great deal to us. Thank you for placing your trust in Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Always very helpful and informative and…
Always very helpful and informative and willing to discuss whatever we want to discuss. Provide great advice and answer questions you didn't even know to ask.
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Joe,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've consistently found our team helpful, informative and willing to take the time to talk things through with you. We particularly appreciate your comment about answering the questions you didn't even know to ask, as providing that extra guidance can make such a difference when making decisions about your pet's cover.
Thank you for continuing to place your trust in Agria Pet Insurance and for sharing such positive feedback.
Best wishes,
Liam
Customer Service Teams
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