Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telephone sales staff were well informed, friendly and very efficient. Policies for my three cats were organised within minutes. Hopefully, in the unfortunate event the cats require treatment, the cl... See more
Company replied
Jennifer put me at ease and explained everything to me- talked me through next steps and what options I had for the claims as well as update my number and gave me a top tip for updating my contact... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
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Brilliant customer service from both…
Brilliant customer service from both the staff that I’ve spoken to last week and this week would definitely recommend to other pet owners.
July 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sheena,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've received such brilliant service on both occasions you've spoken with our team. Knowing you've had a consistently positive experience means a great deal to us.
Your recommendation to other pet owners is a wonderful compliment, and we really appreciate you taking the time to share it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
This deduction speaks volumes ...
We have been with Agria several years and have made claims on our insurance, some they accepted, some they didn’t. This review concerns a deduction from a claim we made that was accepted. On Christmas Eve 2025 we had a crisis with our cat, she had developed massive high blood pressure issues and we had to rush her to the vets. They were brilliant but sadly Tilly lost most of her sight. When we were at the vets they said she needed Kaminox (a supplement) and she needed it urgently. However, owing to the holidays they could not obtain supplies for several days. We found an online retailer willing to arrange urgent delivery and we had a dose inside Tilly in record time. When we made a claim we listed the cost of the Kaminox (but not the delivery cost) – this original supply and some purchased subsequently from the vets. Agria accepted the vet supplied Kaminox but would not pay for the one purchased online (£30). Their reason was that it hadn’t been purchased from an “approved” retailer. We asked them a very simple question … “under the circumstances what would you have done for your pet?”. Naturally they will not engage with this question, they just hide behind their T’s & C’s. I understand that under normal circumstances there is a reason for wanting the insured to use an approved supplier but these were not normal circumstances. I would have respected them if they had made an ex-gratia payment but no, they are not that kind of company.
July 10, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Simon,
Thank you for taking the time to share your experience with us.
We're sorry to hear about everything you and Tilly have been through. We can completely understand how distressing it must have been to deal with such a sudden and serious situation, particularly over the Christmas period.
We're glad that we've now had the opportunity to speak with you directly and discuss the circumstances surrounding your claim and the concerns you raised in your review. We appreciate you taking the time to talk everything through with us and allowing us the opportunity to better understand your perspective.
Thank you for your continued loyalty to Agria Pet Insurance over the years, and we sincerely hope Tilly is doing well.
Best wishes,
Liam
Customer Service Teams
Clear and calm comms
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Matt,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you found our communication clear and reassuring. We always want our customers to feel informed and comfortable when speaking with us, so we really appreciate your feedback.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Amazing Advisor on the phone
Amazing Advisor on the phone, she was super helpful and resolved my issue quickly and helped to sort everything out. I felt very well taken care of. Always always recommend Agria!
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Nadja,
Thank you so much for your wonderful 5-star review ⭐️
What a lovely experience to read about. It's great to know Jenny was able to resolve everything quickly while making sure you felt well looked after throughout. Feeling genuinely supported when you contact us is just as important as getting the issue resolved.
We'll make sure your fantastic feedback is shared with Jenny, she'll be thrilled to know the difference she made.
Your continued recommendation means a great deal to us. Thank you for placing your trust in Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Always very helpful and informative and…
Always very helpful and informative and willing to discuss whatever we want to discuss. Provide great advice and answer questions you didn't even know to ask.
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Joe,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that you've consistently found our team helpful, informative and willing to take the time to talk things through with you. We particularly appreciate your comment about answering the questions you didn't even know to ask, as providing that extra guidance can make such a difference when making decisions about your pet's cover.
Thank you for continuing to place your trust in Agria Pet Insurance and for sharing such positive feedback.
Best wishes,
Liam
Customer Service Teams
Sharon was super helpful and answered…
Sharon was super helpful and answered my questions. Thanks for the help
July 31, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Laura,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Sharon was so helpful and able to answer all of your questions. Having clear answers can make all the difference, so we're pleased you came away from the conversation feeling well supported.
We'll make sure your lovely feedback is passed on to Sharon, she'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that you found our team polite and helpful. Providing friendly and supportive service is incredibly important to us, so we really appreciate you sharing your experience.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Customer service was very good
Customer service was very good, the cover is a great relief and the staff were helpful and friendly
June 30, 2026
Reply from Agria Pet Insurance
Hi Gillian,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that our team made such a positive impression and that you found everyone helpful and friendly. Most importantly, we're pleased that having your cover in place has given you some welcome peace of mind.
Thank you for choosing Agria Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Lorna provided amazing customer…
Lorna provided amazing customer service. She resolved my issue very quickly, was professional and friendly throughout, and made the whole process simple and stress-free. Excellent customer service from start to finish. Thank you, Lorna!
July 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Steve,
Thank you so much for your wonderful 5-star review ⭐️
What a fantastic piece of feedback for Lorna. It's great to hear that she was able to resolve your issue quickly while making the whole experience feel simple and stress-free. Combining professionalism with a friendly approach is exactly the kind of service we want our customers to receive.
We'll make sure your lovely comments are shared with Lorna, she'll be thrilled to know she made such a positive impression.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Always friendly and polite and explain…
Always friendly and polite and explain options clearly. Even ring back when they say they will!
July 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Kathleen,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Michelle provided such friendly and helpful service, taking the time to clearly explain the options available to you. We're particularly pleased that she followed through on her promise to call you back, as we know how important it is to be able to rely on someone doing what they say they will.
We'll make sure your kind comments are shared with Michelle, she'll really appreciate them.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Great customer service
June 23, 2026
Reply from Agria Pet Insurance
Hi Loraine,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to know you received great customer service from our team. Your feedback is very much appreciated and we'll be sure to share it with the team.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I was called back with very helpful…
I was called back with very helpful information. Thank you so much
June 30, 2026
Reply from Agria Pet Insurance
Hi Deborah,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that our team got back to you with the information you needed and that you found the support so helpful. We really appreciate you taking the time to let us know about your experience.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that you were able to get through to us easily and received such helpful service from our team. Making it easy to speak to someone when you need us is an important part of the experience we want to provide.
Thank you for choosing Agria Pet Insurance and for taking the time to share your feedback.
Best wishes,
Liam
Customer Service Teams
No fuss
Michelle resolved my query quickly and efficiently. Took a weight off my mind.
Thank you
July 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lawrence,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that Michelle was able to resolve your query quickly and efficiently. Knowing she was able to take a weight off your mind means a great deal, and it's exactly the kind of support we aim to provide.
We'll be sure to pass your kind feedback on to Michelle. I'm sure she'll really appreciate your comments.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Ellie,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found the process easy and that our team was able to provide such helpful support. We always aim to make things as simple and straightforward as possible, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Adam Dergiman was exceptional service
Adam Dergiman was exceptional in his customer service - brilliantly informed and efficient, extremely careful to explain all details and potential options for me to consider. I didn't feel pressured or rushed. I felt very supported and fully advised. Many thanks Adam
July 28, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi L Perrotte,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Adam provided such exceptional customer service. It's fantastic to know he took the time to explain everything clearly, talk you through the options available, and ensured you felt fully informed without ever feeling pressured or rushed. Providing this level of support is exactly what we strive for.
We'll be sure to pass your kind feedback on to Adam, I'm sure it will mean a great deal to him.
Thank you for taking the time to share your experience and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good cover at resonable prices.
Very helpful staff.
Really easy to deal with.
Good cover at resonable prices.
We will be changing to Agria when our current insurance is up for renewal.
June 29, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found our cover to offer great value and that our team was so helpful and easy to deal with. It's especially rewarding to know that your experience has given you the confidence to choose Agria when your current policy comes up for renewal.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience. We look forward to welcoming you to Agria Pet Insurance when the time comes.
Best wishes,
Liam
Customer Service Teams
Great Service
Warm, sympathetic informative and helpfull. All issues met and delt with efficiently.
July 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Max,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such warm, sympathetic and informative service. It's great to know that all of your questions and concerns were handled efficiently, and that our team was able to provide the support you needed throughout.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Always happy to help and answer any…
Always happy to help and answer any queries I have! Great insurance provider!
July 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Amy,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you've consistently found our team happy to help and able to answer any questions you have. Providing friendly, knowledgeable support whenever our customers need us is something we take great pride in, so it's fantastic to know you've had such a positive experience.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for your kind recommendation, and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
This is my first horse insurance and…
This is my first horse insurance and they have been amazing so helpful and they break things down so you can understand it better .
July 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Kelly,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that your first experience arranging horse insurance has been such a positive one. We know there can be a lot of information to take in, so it's fantastic to hear that our team took the time to explain everything clearly and made the process easy to understand.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience, and for choosing Agria Pet Insurance. We wish you and your horse many happy adventures together.
Best wishes,
Liam
Customer Service Teams
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