Ottima esperienza con AgriEuro! Ho acquistato diversi strumenti e funzionano tutti perfettamente. Un ringraziamento speciale va a Maurizio M. dell'assistenza clienti per la sua eccezionale professiona... See more
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Italspawn always provide excellent customer service and support. I have used their services for many months now and they provide excellent value for money. I can buy a box of 30 litres of spawn for a... See more
I enjoyed the product; however the wheels last last than a year. I ordered replacement wheels and they arrived they didn't fit. I kept getting the run around from various departments then they just st... See more
Company replied
I bought from this company about a month ago and had a few issues which were resolved very quickly and wanton parts replaced - an excellent company to deal with, in my opinion a very important featur... See more
Company details
About AgriEuro.com
Written by the company
E-commerce Leader in Europa, con 15.000 diversi modelli di attrezzature agricole, da giardino, casa, cucina ed officina in PRONTA CONSEGNA.
- Maxi-Officina Meccanica interna con 15 Tecnici Riparatori Specializzati.
- L'unico venditore online che fornisce tutti i Pezzi di Ricambio.
- Centri Assistenza Specializzati AGRIEURO sul territorio nazionale.
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Cosa ci caratterizza?
- DISPONIBILITA’: La nostra parola d'ordine è pronta consegna.
- QUALITA’: Selezioniamo solo produttori seri ed affidabili, verificandone la qualità.
- PREZZO: Offriamo i migliori prezzi del mercato.
- COMPETENZA: Mettiamo a disposizione del cliente tutti i principali canali disponibili: telefono, chat, mail, social networks.
- COMUNICAZIONE: Il nostro cliente viene costantemente aggiornato in tutte le varie fasi dell'acquisto e consigliato attraverso la nostra Newsletter.
- ASSISTENZA: Il nostro vero fiore all'occhiello che ci rende unici nel mondo del web. Disponiamo di un team che si occupa di assistenza post-vendita, di un magazzino ricambi con oltre 80.000 referenze, ed un'officina riparazioni con tecnici specializzati per tutti i prodotti che facciamo rientrare dai clienti.
Contact info
Via della Repubblica, 06049 , Bruna PG, Italy
- agrieuro.com
4.5
Excellent
19K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Avoid at all cost
Ordered a compressor from this company, on arrival it was damaged so contacted them straight away, they told me they would replace the damaged parts, 2 months later still no replacement parts so i was forced to open a paypal dispute and they still refuse to send the damaged parts. please avoid having anything to do with this company.
In response to your reply , you have had ample time to replace the damaged parts you sent.
I would not have had to open a dispute if you had sent the parts when you said you would. And now you are still refusing to send them. Your company is a disgrace, there is absolutely no reason for you to continue to refuse to ship the parts which you sent damaged.
Response to your second reply.
Facts
You supplied a damaged compressor and fittings.
You agreed to replace the damaged items
Over 3 months later I have still not received the replacement parts
You are now refusing to send the replacement parts which you agreed to.
You have told lies , we will let the people who read the reviews decide for themselves.
Edit. You are liars , who doesn’t allow you to send the replacement parts to replace the damaged parts you sent in the first place ? ?
Edit. Well? Why don’t you reply. You told me you are not allowed to send me the replacement parts ,but you will not tell me who doesn’t allow you ???
You have taken my money , delivered damaged items and refuse to send me the replacements.
March 2, 2021
Unprompted review
Reply from AgriEuro.com
Good morning,
Please note that you’ve notified us about the damage on December 2nd and it was only two days later that the components have been ordered to the manufacturing industry. It took time for us to get the parts from the producer as they had to find the spare parts and dispatch them for the shipment in our warehouse (obviously, the time required by the producer cannot be overcome: please note that it could be possible that the manufacturing industry experience some delays in dispatching the parts and that is mostly true in the Christmas period). Once again, as you'd opened a Paypal claim asking to be refunded, it means that whether you would have won the claim, you would have received a full refund that is what you asked from the beginning of the Paypal claim. However, as the Paypal complaint has been sorted out in our favour you’ve started again to ask for the spare parts
However, for all the above-mentioned reasons, we were not allowed to ship the parts to you, unfortunately.
Best regards,
EDIT:
Good afternoon,
We did not refuse to send the spare parts under warranty and they were ready to be dispatched from our warehouse when we’ve been notified about the Paypal claim.
As you’ve gone through a Paypal claim asking to be refunded, were not allowed to ship the parts to you, unfortunately
Best regards.
AgriEuro
Venditore affidabile
Venditore affidabile, merce conforme all'ordine.
December 30, 2020
Unprompted review
An excellent company to purchase home…
An excellent company to purchase home DIY/garden equipment which are more robust and semi professional than high street chains.
November 20, 2020
Unprompted review
Excellent company to deal with ,helpful…
Excellent company to deal with ,helpful throughout the purchase
I will use them again
November 8, 2020
Unprompted review
Poor customer service on sub-standard product
I have bought a Stiga fingerbar mower 87B for almost €800 with Agrieuro and the service was only good as long as there was no warranty issue. First thinking that the fault (a broken fixture of the mower blade ) was just wear and tear, I ordered spare parts twice but the same problem kept happening, because it turned out to be a structural fault. 3 months after contacting Agrieuro about the warranty issue they still have not resolved the problem and I still haven't used the mower for 5 months in total. So far, the 2 year warranty has not been extented and a lot of time has passed.
October 31, 2020
Unprompted review
Fast delivery
easy to buy, fast delivery, free shipment and good quality
September 29, 2020
Unprompted review
Paid, but not turned up and no response
Only half order arrived. Wrong phone number in the email receipts (different company) Managed to get someone in 020 3318 5990 eventually and promised call back - didn’t get one. Tried calling next day, phone never gets answered (tried 10 times, rings and just cuts off). Emailed, sent a contact form, nothing. Will I ever see the order I paid for about 3 weeks ago? Order No. 1112840
Update; I managed to find the courier company myself and after complaining, they ‘found’ the item that they claimed they had already delivered. Very pleased with the tool itself, good quality, but after sales service was poor. Shame, it lets down their reputation
September 9, 2020
Unprompted review
Reply from AgriEuro.com
Dear Mr. Jones,
I’ve tried to reach you over the phone, but with no success, unfortunately (you’ll surely get my missed call). We’re terribly sorry for the delay caused by the Carrier company and for the partial delivery. However, I’ve followed your issue from the beginning, emailing continuously the Courier in order to get more information about the shipping status of your order. Thus, we’ve immediately notified the Carrier company that you’d actually received a single package instead of two (the shears head was missing). Unfortunately, whenever this happens, we need to get a feedback from the Courier’s depot. once checked on their warehouse before proceeding sorting out the issue depending on their feedback. Therefore, please note that whether they would not been able to find out the missing package later today at the latest, we were ready to ship you a new unit head.
I feel glad to hear from you that you could finally receive the second package. I'll remain at your complete disposal for any further information you may need. Regards
Item arrived on time and exactly as…
Item arrived on time and exactly as described
September 2, 2020
Unprompted review
10+ Great and fast service
10+ Great and fast service. Received quick
August 28, 2020
Unprompted review
Value for money was amazing very…
Value for money was amazing very impressed with delivery time. Just a tad disappointed at the packaging,
the box got wet at some stage of the shipping, which got split, a tape repair administered. Miraculous, nothing missing and no damage. Shame because everything else was A1. Thankyou AgriEuro.
July 2, 2020
Unprompted review
Very good experience.
Very good experience could not fault it whatsoever.
June 30, 2020
Unprompted review
Competitive price but after sales not so good
Competitive price, easy order process and good delivery tracking information. Prompt delivery. After sales support less good. Slow to acknowledge delivery damage issues and ridiculous quibbling in which my honesty was challenged over a damaged component worth a few euros in a machine costing over €2k.
June 29, 2020
Unprompted review
Excellent company to deal with…
Excellent company to deal with efficient and concussions
June 23, 2020
Unprompted review
Top serieta' e qualita'
June 17, 2020
Unprompted review
Is working perfectly am so happy
June 11, 2020
Unprompted review
I bought pasta maker and it was not…
I bought pasta maker and it was not arrive on the expected date due to incomplete address, I called up the sender and we fixed the right address and immediately they resend it to me. Thanks for being responsible to your client.
June 11, 2020
Unprompted review
Excellent little tractor.
June 8, 2020
Unprompted review
AGRIEURO SO VERY GOOD!
Prodotti Acquistati _ Scala Peppina e Tagliasiepe ... Molto Buoni ed Efficienti.
June 4, 2020
Unprompted review
Use a French phone number when ordering for delivery in France!
I had a problem with not having a French phone number for the delivery company to use in France. So, although the AgriEuro online ordering system allowed my UK mobile number to be accepted for my order, I wouldn't recommend anyone use anything other than French.
From my understanding, the delivery company drivers always call the recipient before they deliver but they can only call French phone numbers??
However, that does not retract from the service provided by AgriEuro especially during the April lockdown or the quality of the broyeur that eventually arrived - an excellent machine!!
AgriEuro did what they could at a distance under extreme circumstances.
May 27, 2020
Unprompted review
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