invideo Reviews 

I subscribed to 'Plus' and received 75 credits. On my first 1 minute video attempt.. I received a message saying that the generator has stopped, because I had 0 credits left. It seems like a video generation costs 10 billion thousand million credits!!!!!!!!!!!!!!!!!!!!!

I wasted $20 and a few hours of my time trying to just make a simple video to go with a song I made on Suno.com. Invideo made a useless, terrible video using watermarked, stock images it found online, and when I told it to remove the watermarked images, it refused to do so, unless I paid an additional $50. This is a bait and switch scam. I ended up using Nero Video to make the video myself. I asked their support to refund my payment, but they refused.

Thank you very much for your assistance. You got back to me quickly, and we were able to resolve the problem just as fast.

Not very intuitive. I was forced to purchase a plan to test it. When I found it not user friendly, I couldn't get a refund. I was told I had used the product, so I can't get a refund. But how was I to test the product if I didn't purchase a plan? I wouldn't recommend it.

Very understanding and helpful response on a timely manner. I have used InVideo AI in the past, and loved it. In recent months I started
On a monthly subscription basis because I couldn’t afford the yearly one.
All in all, my experience has been very positive and satisfying.
Keep up the great work.

I really appreciate the support team taking the time to look at my specific case specifically because that means it makes me feel like I'm actually a customer and not a random number and that in this day and age means a lot.

I had a very good experience with InVideo AI. The platform is intuitive, efficient, and allows you to create content quickly, even without advanced editing skills.

What stood out the most to me was the quality of the customer support: fast, courteous, and most importantly very clear in their explanations. They take the time to help and solve issues directly, which is quite rare and truly appreciated.

The features offered are comprehensive and continuously improving, showing a real commitment to enhancing the service.

Overall, it’s a reliable and professional tool that I would recommend to anyone looking to create video content in a simple and effective way.

Love this app. A complete game changer

It has a lot of agents to work with, plus, the assistance has proved to be really good!

Generated videos are high quality, very easy to use the program. The only downside is the reduced credits. But before that, I had no complaints.

To fully understand my problem, they asked pinpoint questions, were very polite, listened very well, and even though they knew there was nothing they could do to solve it and that it was my fault, they understood that my mistake was due to my lack of knowledge and restored my credit. There couldn't have been a better solution. Invideo, which I initially thought was a small company, has grown incredibly in my eyes. The most important thing that shows a company's greatness is how satisfied its customers are. A fantastic team, a fantastic app... Thank you from the bottom of my heart for everything.

took over 30 minutes to generate anything and the results looked like terrible presentations

Support was very helpful. I still don't understand why you can't send this invoices automatically

I am really amazed about the spontaneous quick support I got. Including my problem was solved. Honest and friendly.
Very much thank you Tushar.

I purchased invideo AI (Plus for $300 yearly) two weeks ago to make product videos for Pinterest. My first attempt today (having loaded product still photos) produced a strange situational video where my product was shown twice in 30 seconds. My second attempt to "just create a slideshow of my product ending with my logo produced a video with competitor products (which look nothing like the still photos I had uploaded). I instructed the AI further and it said I was out of credits. I requested a full refund and this is what I was told by "Ray":
We’ve reviewed your account and subscription, and we see that the videos were created shortly after your subscription began. The cost of AI compute is quite high. As soon as a subscription begins, we purchase those resources on your behalf so you can start creating videos right away. Because these costs are incurred upfront, we’re unable to process a refund under our policy.

We do see the prompt added is not detailed which could have caused this: product video using still photos

Media are supportive attachments to a prompt, hence the prompt will need to have details of the product in it. You can use the best practices below to get an output:
Invideo_pr..._Oct25.pdf

We completely understand how you feel about this situation since the video did not turn out how you expected and we are here to make it right by helping you get a better output. However we do not have the option to process pro-rated refunds, as per our Terms and Conditions, all monthly and yearly subscriptions are non-refundable for the subscription period they are purchased for, since full access to the platform and its features is provided immediately upon payment and involves real-time AI computing costs.

invideo.io / terms-and-conditions

invideo-43ea4000841b intercom-attachments-1 com / i/ o/ fxxlrhi6/ 2279109544/ e3acfb29521ed59ed5b9b1b24ccf/ Invideo_promptguide_Oct25.pdf?expires=1776285900&signature=0f9ac6c0023f5b194c4025468591cdcfba0f5e1aa9c30b8c95e5bb95052afae9&req=diIgH8h%2BlIRbXfMW1HO4zSOcjCJllFv7hSzG32QsknCe9u7yT9TJg%2BfBGjrS%0AAMPPeJ7fR8I%3D%0A

Refunds are only granted within seven days of purchase or renewal and provided that no credits have been used but we are here to assist you with the video that has been generated so you can get the output that was requested.

We are a small nonprofit organization and purchased InVideo based on its advertised ability to “create videos without limit” and generate complete videos from simple prompts with “no editing needed.”

Within the first couple of hours of using the platform—and during our very first video attempt—it became clear that the product does not deliver on these claims.

The system did not reliably use our uploaded assets, did not follow the structure we provided, and generated visuals that were completely mismatched to the content. Scenes included incorrect imagery, blank or incorrect color screens, and unanimated elements where animation was expected. The result was not just slightly off—it was entirely unusable.

The platform also claims that videos can be created “just like asking a human editor” and that “no editing is needed.” This was not our experience. The output was nowhere close to usable and would have required significant manual editing, defeating the purpose of the tool.

Additionally, the “create videos without limit” claim is misleading. Video generation is heavily restricted by a credit system. While attempting to create a single video, we were prompted to purchase additional credits. We spent over $100 more in good faith, expecting this would resolve the issue. Instead, those credits were consumed without producing a usable result.

At that point, the only option presented was to purchase even more credits to try again, despite the fact that the underlying issues were clearly not resolved. This creates a situation where users must continue paying simply to attempt basic functionality.

InVideo also advertises a 7-day money-back guarantee. However, in practice, this guarantee is effectively unusable. In our case, simply attempting to generate a video—without downloading or exporting any usable content—consumed credits and made us ineligible for a refund. Since the platform did not produce a usable result, there was no meaningful way to evaluate the service without immediately forfeiting refund eligibility.

Importantly, customer support acknowledged that the platform “didn’t perform as expected” and specifically referenced issues such as incorrect visuals, mismatched scenes, and difficulty using uploaded assets—all of which we experienced.

Despite this acknowledgment, and despite requesting a refund the same day after only a few hours of use, our refund request was denied based solely on policy.

This was not a case of extended use or dissatisfaction over time. It was immediately clear that the platform could not deliver what was advertised, yet no refund was offered or considered.

In summary:

The platform did not deliver on its core advertised functionality
The “no limits” claim is constrained by a costly credit system
Additional purchases did not resolve fundamental issues
The generated output was not usable without extensive editing
The 7-day guarantee is effectively voided by attempting to use the product
The company acknowledged these issues but still denied a same-day refund

We strongly encourage other organizations—especially nonprofits or small teams with limited budgets—to proceed with caution and fully understand the limitations and costs before committing.

This was a costly and disappointing experience for our organization.

Timely assistance and appropriate response

Helping me a lot with my daily life and hustles to make it to my college, I'm content creator and I use invideo daily.