To fully understand my problem, they asked pinpoint questions, were very polite, listened very well, and even though they knew there was nothing they could do to solve it and that it was my fault, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Invideo AI, as it has evolved over the last few years. I wasn't initially creating much, as I was building my foundation. Now that I have a voice, they are helping me use it. I love th... See more
Company replied
I was having trouble getting the right pictures for my start and end scene for the video, so Trisha from customer support helped me throughout the entire process.
Company replied
Patrick and all the others I have encountered here have really been truly amazing! Costumer service is just as important to me as the product itself, and when you have both (which is very Rare) you ha... See more
Company details
Written by the company
Invideo is an agentic AI video creation platform. Tell it what you want to make, a film, a brand campaign, a microdrama series, a performance ad, and its agents take it from script to final cut, routing across 200+ AI models to write, storyboard, generate, and edit every shot. From solo creatives to creative enterprises. Every video starts the same way: an idea in your head and a hundred tedious steps between you and the finished cut. Under the hood, invideo's agents route your work across 200+ AI image, video, audio and music models, like Seedance, Kling, Nano Banana, GPT Image, ElevenLabs and more, choosing the right model and writing the right prompt for every single shot. And the agents remember. They hold your characters, follow your brand guidelines, your story in context, so you never repeat yourself. Want to try a new costume, location, or lead actor? Change it across every shot in one instruction instead of regenerating dozens of clips. When you want your hands on the work, it's all there: previz, VFX, hybrid filmmaking, a full timeline editor, multiplayer collaboration, and custom agents you can cast into roles like cinematographer or sound designer. Create films where you direct and the agents sweat the details. Ads that stay on brand in every format from one brief. Microdrama series that scale without losing the plot. One idea, spun into dozens of cuts for every channel.
Contact info
United States
- support@invideo.io
- ai.invideo.io
3.1
Average
852 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Helping me a lot with my daily life and…
Helping me a lot with my daily life and hustles to make it to my college, I'm content creator and I use invideo daily.
April 15, 2026
Unprompted review
Reply from invideo
Hi Harry,
It’s great to hear that invideo is making a positive difference in managing your daily life and college hustle. We’re glad to be part of your content creation journey and appreciate you relying on us daily. Thank you for sharing your experience!
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prompt customer service
April 14, 2026
Unprompted review
felt like real concern.
even tho it was probably a small issue compared to the big picture. i felt like "Rex" really wanted to genuinely help the customer "Me"
April 13, 2026
Unprompted review
Reply from invideo
Hi Troy,
Thank you for sharing your experience. It’s wonderful to hear that Rex made you feel genuinely supported and cared for, no matter the size of the issue. We’ll be sure to pass along your kind words. Your feedback encourages us to keep putting our customers first.
Absolutely Awful
Absolutely Awful. I am so disappointed & pissed about the entire process with invideo. Do not waste your money on this. They literally just stole $170 for a video that I gave step by step instructions on, images to be used, placement, my avatar my voice, and it all came out completely wrong. The images were in a nonsensical order, some were cut off, none of my instructions followed. My voice is completely wrong & my avatar is so off. When I went to edit it I was told it would take more credits. I am so very disappointed.
April 12, 2026
Unprompted review
Reply from invideo
Hi Beatrice,
We’re sorry to hear about the frustration you've experienced with your video project. It’s disappointing when the final result doesn’t meet your expectations, especially after providing detailed instructions. Our AI-generated videos do follow prompts automatically, but sometimes adjustments may lead to unexpected outcomes, and editing certain elements can indeed require additional credits based on our credit usage policy.
We appreciate you sharing this feedback, and we will pass it on to our product team to help improve the accuracy and customization of the videos. If you’d like, our support team is available to discuss your experience further and explore possible solutions. Thank you for taking the time to share your concerns.
Charges still happening after 3…
Charges still happening after 3 attempts to cancel the service (with confirmation).
April 10, 2026
Unprompted review
Reply from invideo
Hi Andre,
We’re sorry about the ongoing charges despite your cancellations. This must be frustrating, especially after receiving confirmation. To resolve this, please contact our support team directly so they can review your account and ensure the cancellations are processed correctly.
Thank you for bringing this to our attention. We appreciate your patience as we work to sort this out.
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Good creative tool to collaborate with
Good creative tool to collaborate with, from script, giving a variety of options on your initial input to fine tuning videos. Mileage can vary dependant on input but a good tool to tryout to see if it works well in your enviroment and your prompts. As with most ai results can take on a different look when newer version come out even when trying to use different older version to generate. As with some other ai apps, once subscription finishes you may need to use their support team to get copies of invoices that might have been missed or you missed downloading them. Support team was great in helping me track them down. Looks like interesting new generators like seedance have been added, since using it on my last project. I havent had a chance to try those generators or investigate the 4 k output yet, but hopefully will when funding becomes available.
January 3, 2026
Unprompted review
Reply from invideo
Hi TM,
Thank you for sharing your detailed thoughts on using invideo. It’s great to hear that the variety of options and the support you received have been helpful in your creative process. We understand that AI video results can vary with updates and different versions, and we're glad you’ve found value in experimenting with the tools available.
We appreciate your interest in the new features like seedance and 4K output. Thanks again for your thoughtful feedback and for highlighting your experience with our support team.
These guys are great
These guys are great. They are truly problem solvers.
April 9, 2026
Unprompted review
Reply from invideo
Hi Yetunde,
We’re grateful for your kind words and are glad to hear you see us as problem solvers. It means a lot to know our efforts make a positive difference for you. Thank you for sharing your experience with invideo.
My experience has been absolutely amazing!
My experience has been absolutely amazing! I love the Invideo Ai tool and the community around it, I also appreciate the great services offered whenever I'm stuck.
April 9, 2026
Unprompted review
Reply from invideo
Hi Mark,
We’re delighted to hear that your experience with invideo AI and our community has been so positive. It’s wonderful that you find the services helpful whenever you need support. Thank you for taking the time to share your kind feedback.
Disappointing service and even worse support.
I subscribed to InVideo Plus, generated exactly one video, and realized immediately that the quality is unusable. The AI output was full of errors and didn't follow the prompt effectively.
When I contacted support right away to claim my refund, I was met with excuses. Instead of honoring their 7-day money-back policy, the agent (Manny) tried to lecture me on how "AI is evolving" and told me I should just "edit it manually."
Why would I pay for a subscription if I have to do all the work myself? It’s a bait-and-switch experience: promising AI magic but delivering poor results and then making it nearly impossible to get a refund. If you've only used the service for 5 minutes and one test video, they should grant a refund without hesitation. Disappointing service and even worse support.
April 8, 2026
Unprompted review
Reply from invideo
Hi Para Martin,
We’re sorry to hear that your experience with invideo has been disappointing, especially regarding the AI output and the support interaction. We understand the frustration when the results don’t align with your expectations, and it’s important that our refund policy is clear and fair. Our policy is designed to offer users the chance to evaluate the service, and we regret if the process felt difficult.
We appreciate your feedback about the support experience and will share this with the team to help improve how we assist users in similar situations. Thank you for taking the time to provide your honest thoughts.
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Still working with them happily it is a…
Still working with them happily it is a Easter holiday season and they still workinbg to serve their clients, great job
April 6, 2026
Unprompted review
Reply from invideo
Hi Sean,
Thank you for sharing your kind words. We’re glad to hear you’re happy continuing to work with us, especially during the busy Easter holiday season. Our team is always here to support our clients, and it’s wonderful to know that effort is appreciated.
I was having trouble getting the right input for my video
I was having trouble getting the right pictures for my start and end scene for the video, so Trisha from customer support helped me throughout the entire process.
April 4, 2026
Unprompted review
Reply from invideo
Hi Lulia,
We’re happy to hear that Trisha was able to support you throughout the process and help with selecting the right pictures for your video’s start and end scenes. Thank you for sharing your experience, we’ll be sure to pass on your kind words to her.
Indeed Outstanding service !
April 2, 2026
Unprompted review
Reply from invideo
Hi Sam,
Thank you for your positive feedback. We’re pleased to hear you found our service outstanding and appreciate you sharing your experience.
Quick response to customer's request.
April 1, 2026
Unprompted review
Reply from invideo
Hi Ijeuwa,
We appreciate you taking the time to recognize the quick response to your request. It’s great to know our team is meeting your expectations. Thank you for your feedback.
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Stay Away - waste of Money & Time
First of all, it is not very intuitive or easy to use. Secondly it is a money pit! You're paying for an education while you're trying to create a project. When the project is finally finished it has no resemblance, whatsoever, to what you wanted the project to look like. I also used the clone feature where I cloned my avatar and the software was so herky jerky, that chopped off legs and my head at various points throughout my project. The video clips that were selected to go along with my very descritive instructions were not even related to what was being said in the script. I would not recommend this at all. Customer service is very difficult to find and I have not heard back from them yet. AI is a wonderful thing but this crap really sucks.
March 29, 2026
Unprompted review
Reply from invideo
Hi Michael,
We’re sorry about the frustrating experience you’ve had with our platform. We understand how important it is for your project to reflect your vision accurately, and it’s regrettable that the clone feature and video selections did not meet those expectations. We also apologise for the difficulty you encountered in reaching customer support. Your feedback is valuable, and we will share it with the relevant teams to help improve both the product and support accessibility. Please consider reaching out again using this link - ai.invideo.io/support so we can assist further with your concerns.
Stay away
Stay away; I used it for two hours with the PRO plan and generated two wrong videos (not that trained, I assume). To edit them, you need to wait until next Christmas; it's too freaking slow. Then when I contacted the support, the guy was talking that blbla diplomatic speech without solving any problem or having any value. Stay away.
March 30, 2026
Unprompted review
Reply from invideo
Hi Taha,
We’re sorry to hear that your experience with the pro plan didn’t meet your expectations, especially with the slow editing process and support not providing the help you needed. We understand how important timely and effective assistance is, and your feedback will be shared with the team to improve both performance and support quality. If you’d like, please reach out again so we can try to address your concerns more directly. Thank you for sharing your thoughts.
Their site is logically presented
Their site is logically presented, with clear processes and you don't need to have an IT background or experience to be able to use it, but the videos that are produced are professional and marketable
March 29, 2026
Unprompted review
Reply from invideo
Hi Julie,
Thank you for your thoughtful feedback. We’re glad to hear that you find the site easy to navigate without needing an IT background and that the videos produced meet professional and marketable standards. Your comments mean a lot to us and help guide our ongoing efforts.
Had an issue with a Video
Had an issue with a Video, got immediate solution
March 26, 2026
Unprompted review
Reply from invideo
Hi GardnerDigital,
We’re pleased to hear that your video issue was resolved promptly. Thank you for sharing your experience and for trusting us to assist you.
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Stay away!
I signed up for a monthly subscription to InVideo AI specifically because their website advertises “dynamic captions” as a feature.
However, after subscribing, I discovered that these captions are not actually editable. If the AI makes a spelling mistake or generates incorrect text, there is no way to fix it. This makes the feature practically unusable for any professional content.
When I contacted support, they refused to issue a refund, despite the feature not working as reasonably expected based on their own marketing.
This feels misleading. Advertising a feature that cannot be properly used or edited is not acceptable, especially when customers are paying for it.
I would not recommend this service if you need reliable or professional captioning.
March 25, 2026
Unprompted review
Reply from invideo
Hi Gordon,
We’re sorry about the frustration caused by the captioning feature not meeting your expectations, especially regarding editability. We understand how important accurate captions are for professional content. To clarify, current limitations exist around editing autogenerated captions, and we’re actively working on improving this functionality. Regarding refunds, our policy is outlined to ensure fairness to all users, but your feedback about marketing clarity is valuable and will be shared with the team. We appreciate you taking the time to share your experience.
The software is easy to use and has a…
The software is easy to use and has a lot of options for editing. You can create custom video or use a more basic option using stock media over your own caption. The learning curve is short and chat options are available for questions. They're very responsive. I'd recommend you give this software a try.
March 24, 2026
Unprompted review
Reply from invideo
Hi RV,
Thank you for sharing your positive experience. We’re glad to hear you find the software easy to use with plenty of editing options, and that our responsive chat support has been helpful. We appreciate your recommendation and your thoughtful feedback.
Trisha was incredibly kind
Trisha was incredibly kind, polite, and professional. Great support!
March 24, 2026
Unprompted review
Reply from invideo
Hi Vishnu,
We’re happy to hear that Trisha provided such kind, polite, and professional support. Thank you for sharing your experience, we’ll be sure to pass on your kind words to her.
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