AIB Reviews 

I am writing this to warn others about the appalling level of service and sheer clerical incompetence at the AIB Westport branch.
On Monday, 9th February, I drove an hour to this branch specifically to close all my accounts. Despite the bank being empty, I was kept waiting for OVER AN HOUR to complete a simple request. I followed every instruction given by the staff member at the customer desk: I cleared the remaining balances (€22.50 and €4.75) in cash on the spot because they "couldn't accept a transfer," and I handed over my physical bank cards. I was explicitly reassured that my accounts would be closed the moment I walked out the door.
I have now discovered that none of my accounts were closed.
To make matters worse, AIB is now slapping me with additional bank charges on accounts that should not exist. It is entirely unacceptable that a customer is penalized for the gross negligence of staff who failed to process a simple closure after an in-person visit.
I live an hour away and have already fulfilled my "in-person" obligations. I will not be driving back to fix a mistake made by your team without seeking full compensation for my fuel and time.
I expect an immediate reversal of all accrued charges and written confirmation that these accounts are closed. The lack of professional accountability here is staggering. Save yourself the headache and bank elsewhere.
I am with Revolut now and WHAT A DIFFERENCE!

Had an issue with a payment lock isn’t unusual with their poor tech - was left holding 8 mins during work hours. I gave up. What sort of company in 2026 thinks this is acceptable? It’s no surprise Revolut has swooped into Ireland, got themselves 3m customers in 2 years! WAKE UP AIB!!

Utterly impossible, maddenig and unreliable phone authentification system, either on phone app or desktop online banking system. Constant glitches and breakdowns. Phone staff have no clue how to sort it out. "I'll refer it to our IT team" - nothing happens. Appalling service. Basically I cannot access my bank account. If you are thinking of switching to this bank. DON'T!!

I have been a customer for the bank for 10 years. It has a poor service in all areas possible. They charge for service that I do not use and then charge again if I don't have enough money. It's like a loop where they make money out of nowhere using customers for this. Unfortunately, Ireland always ask for an Irish bank so I they have locked me in. Looking forward to move everything in Revolut as they are fair competitor and do not take advantage from customers. Also I don't believe AIB is doing well. They're getting smaller and I hope to see more competitor taking over and offering better service.

Terrible APP
I have been locked out of A I B Mobile App ever since the bank Fascilltated a fraud by Amazon.es
My local branch don’t know why S C A was bypassed
I have had an account there for over 48 years and now i can’t log on

The app has completely stopped working meaning I can't pay for anything online and currently have motor tax to pay.

Typical Irish bank, increased fees and decreased service

Paid off a loan early after some payemnt issues with it, but I resolved it with them, or so I thought. I considered it gone as it was due to expire in February and I had cleared it. Discovered today that my overdraft facility was cancelled and nobody understood why when I rang them. Seems they charged € 3.31 interest on the paid off loan linked to my current account with the overdraft facility, They sold it off to some debt collector agency... I kid you not over 3.31 euro. Got shouted at that they had written letters and called about the outstanding debt many times but I didn´t understand what they were talking about.. I simply couldn´t work out what it was until I saw the 3.31 outstanding (had no letters). Seriously EVERYONE needs to leave this bank, it deserves no customers at all. I am with them since 2002.. and this is how I got treated. Horrible - AIB vanish from the face of the earth you are not worthy.

I am very unhappy about my recent experience with AIB banking. Having gone over the procedure for withdrawing funds from my fixed term savings account when I tried to take out funds the app would not let me .
To be fair to them they did phone me back and tried to sort it out but we both understood that the fault was with the person who had opened my account who forgot to explain the very specific terms of this account .

Tried to transfer funds between aib account and another bank.
Everything seemed to go fine, a few days later with no transfer in sight tried to call their support line for assistance and after 10 minutes trying to work my way through their pointless recorded messages I get told yeah it didn't happen just try again and hung up on.
Any bank in this country has as pitiful security measures as ulster bank had, the amount of technical debt, and general staff incompetence and rudeness is nothing short of astounding.
They do not deserve to be in business

Trying to move your mortgage to Allied Irish Banks is extremely painful.

The amount of duplication they expect on your side is ridiculous, and the number of mistakes they’ve made internally is hard to believe. I’m now on my third letter of offer because of their own errors. They acknowledge the mistakes, but that doesn’t make the process any easier.

At this point, I’m seriously considering sticking with Bank of Ireland. A difference of less than 1% just isn’t worth the hassle of dealing with AIB’s mortgage team.

Most brutal app around. On most attempts to access online, it takes 10+ inputs of reg. and PIN. Have deleted app and re-intalled numerous times. perhaps they could just copy or buy Revolut app?

AIB (NI) - this must be the worst banking app I've ever tried to use. I have little confidence in a facility where you are unable to log in due to some technical problems with authentication. The reviews reflect the same frustration other users are finding and I am forced to simply log in with my browser. COME INTO THE 21st CENTURY AIB (NI).

Worst service ever. How is this bank still operating in this day and age with all the online options out there that are streets ahead? I just don't understand. And in addition to the service being abysmal, the service team is unfriendly.

This app is preventing my company from functioning normally. Is there an option to give no stars?

Definitely the worst bank I’ve ever dealt with. It's a shame how backward and poorly managed this bank is.

I had to do a transaction in the USA and received exceptional help from Julia Bitinate who went above and beyond to help me with my transaction

Rotten to the core owe about less than 2k cannot get 1k loan..bailed and still bailing these bastards out paying usc ...broke this country for 80 billion iv paid in 13 years at least 10k in usc ans and these corrupt bastard won't give me 1k am sorry I didn't borrow 30k when offered and default on these corrupt cu..s

I've cancelled Direct Debit via AIB mobile app on the same day that it was set up (Friday 06.02.2026) and received the message this was cancelled and I was also able to see this DD under inactive section in the app.

Very unplesantly surprised on Monday 09.02.2026 when money was taken out regardless. Also received a notification that my direct debit was cancelled successfully to make the irony worse.

I've contacted AIB and they said that because of the way DD was set up, it couldn't get cancelled becuase it was already pending? I've pointed out that DD was set up on Friday and also cancelled on Friday but got no reply to this. When I asked why did I get the message then that it was cancelled, they said it's because DD was cancelled successfuly - honestly, I thought I was being pranked there for a second. When I asked why I'm without the money then, they said DD was already pending. This circle of questions went on a couple of times.

Long story short, after I spend € on the call already, I now need to take time of work to (I work 9-5 while branches work 10-4 of course), drive to town, pay parking, find a printing place to print a paper form to request money back (as something so simple cannot be done online in 2026), fill out the form and hand it in in person and then wait 3-4 business days to get my money back.

All that needed to happed is for AIB mobile app to say - "This DD can't be cancelled, you will be charged" to avoid all of the above and I would simply move all of my money elsewhere, which now I'm going to do regardless.

Very dissapointing customer service, avoid this bank if you can.

Edit: Although the above complaint still stands, I did change rating from 1 star to 3 stars as when I went to the bank, DD Refund Request was processed immediately and money was back in my account the same day.

Very poor customer service they don’t care about the customer it’s not only me talking about this