American Integrity Insurance Group Reviews 90

I had a water damage claim it occurred on Feb 25th late at night was reported immediately. Had 3 people come in, the plumber, the guys who dry everything up and my adjuster all said it was a shower pan failure. I just received a letter claiming that it was a grout problem by the insurance adjuster which is total BS, there were no loose tiles until after it leaked I pushed my foot against the wall to see if it was soft and I pushed a tile in, this was after it had leaked between the bathroom and living room and destroyed my 3 yr old wood floors, my walls baseboard my shower my bathroom vanity. I have 3 water bills since January the bill that covered Feb 22-March 22 increased by almost 12.00, They are claiming it is our fault some crap about maintenance, how can you maintain inside your walls behind your tiles if you have no idea there is a leak until it destroys your home. This is total BS, I am filing an appeal, switching insurance companies as this policy is supposed to renew on 5/16 and I am hiring attorney and going to court, my home is very well maintained. Unfortunately, one cannot see inside the walls and if I use their explanation why was there no water until the night it flooded everything and why did the bill increase substantially during the month that it happened. Even their engineer said to me when he was here he has no idea what they are looking at, just looking for an excuse to deny my claim. It is just under 2 months, cannot use my shower, half of my LR floor is pulled up there is a huge hole in my wall that was cut out to see what was going on. I am absolutely furious and I will tell every person I know not to use American Integrity Insurance and I will see them in Court. They treat you like you are some sort of criminal (asking me for my phone bills) which totally pisses me off, I worked in the legal field for 36 yrs I am not stupid and, I will not be railroaded. I am absolutely furious right now. We are only asking for them to do what they are supposed to do when someone always pays the premiums on time and have for the 5 yrs they were our insurers.

My experience this morning with customer service was good and my issue was addressed and should be taken care of today

Claim was completed timely, finalized and check sent before I could rebut their decision. I am fighting this decision and now I will not cash check as this would mean acceptance. AI is very hard to deal with and I know this is how some insurance companies operate. Wish it wasn't AI. After my second attempt to settle claim satisfactorily I will try another review.

American Integrity values its customers and honors the policy that is underwritten.

The contact with the representatives of the company, especially on the local area, has been great. Additional time is needed to determine if the damage to my property will be properly reimbursed based upon the knowledge of the contractor and the damage incurred.

AI insurance is not out there for the best interest of their clients. Poor communication leaving the customer blind in all aspects.

Thank you for being very fair with my claim. We were out of town when water damage occurred and the claims adjuster, William Strickling, was extremely helpful and excellent with communication.
He returned emails and calls on a timely basis. Thank you for all your help with our claim. I will recommend your company.

August 4, 2016 - September26,2016 I have lived in Florida 56 years,owned 5 homes .Have been insured by 2 Insurance Companies! Paid my premiums on time every year since owning my first home in 1972! Roof leaked due to bad ( dead valley) roofing terminology, damaged ceiling in bathroom as a result. Called my insurance company. Adjuster called ,sent service master out , dehumidifier and large fan in bathroom and hall to dry out moisture .Two days past , Equipment removed, no tarp installed ,rain storm on August 8,2016 .roof leaks again. Call adjuster ,did they tarp roof??? I said no!! vendor returns tarp roof incorrectly. Finally after a comedy of errors the second vendor tarps the roof correctly. I could get more detailed but it is pointless, other than feeling unimportant and JERKED around. The second Vendor Sky Restoration did a fine job after we hired a roofer to repair the leak in our roof. Enough said. I hope the adjuster at American Integrity Insurance Company has better success when his roof LEAKS, TOM MAINVILLE. PS .This was not a Hurricane.

I have yet to receive a call back in regards to my claim. I've called the adjuster 3 times now in a week and a half and can not get him on the phone or receive a call back. Last time I spoke to the operator she attempted to put me in touch with the manager of the department and they wouldn't even take my call. I've been a customer for 8 years now and can't even recieve information on the status of my claim.