AiroLuggage Reviews 

189
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and reliable service, often highlighting the helpful staff and their professional, personal attitude. Many appreciate the great customer service, noting quick responses and clear communication. This makes the overall user experience very smooth and straightforward, with many finding the process efficient, easy to use, and stress-free. However, some customers also noted inconsistencies with delivery services, experiencing delays, missed dates, or unreliable timescales. A few other people also felt that there were issues with collection, including missed pickups or early arrivals. Additionally, some reviewers mentioned problems stemming from the use of subcontractors like FedEx, leading to complications with documentation or service levels.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting its efficiency,... See more

User experience

Customers generally report positive and amazing experiences, describing the process as smooth, efficient,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

189 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(189)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, all my luggage were delivered without issues and all intact. I am extremely grateful and happy.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent reliable service

Excellent reliable service. The case was collected on time and arrived on time. My only concern was that I could not print the return label before I left home. I have booked to use them again - they will be my go-to service in future.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have recently sent my luggage by…

I have recently sent my luggage by Airoluggage to my holiday destination and it has been very successfully delivered back to my home today. I would highly recommend Airoluggage as they are very efficient and if any problems you can actually speak to a customer service advisor. I will definitely use them again and have recommended them to some friends as well.

August 19, 2025
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Rated 5 out of 5 stars

Highly Recommended service

Top notch service, so easy and convenient to arrange. We left our bags at our hotel to be collected and couriered to ongoing address whilst we jetted off for a short European break. All went smoothly and could track bags. Customer service and support were excellent. Will definitely use again and highly recommend to others 👍

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service, couldn't be more satisfied. They collected my luggage at doorstep and it was delivered following day ad promised. Will definitely use them again

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

First time using Airoluggage and they…

First time using Airoluggage and they made every effort to ensure that things ran as smoothly as possible when organising international shipping.

Especially thankful that they made the effort and that I had a real customer service assistant looking after my delivery who was extremely reliable and knowledgeable.

Would recommend and will certainly use it again.

November 27, 2023
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Rated 5 out of 5 stars

Excellent service

It’s my first time with airo and I am not disappointed, they assisted me all my inquiries even middle of the night, they are very helpful. My boxes picked up on time and arrived on time safely and delivered with care.I highly recommend them .
I can guarantee you will not regret guys with Airo service.Thanks Airoluggage for your excellent service 😍

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

I am immensely pleased with....

"I am immensely pleased with the services offered by Airoluggage whom I had recently engaged to transfer my luggage from northern Ireland to my place on the UK mainland. I had booked my luggage and after packing it, found it to be over the weight limit. When I called to buy a higher weight allowance, I spoke to John and to my utter surprise, he very generously said that they would cover it. As I was away from home and it was a hectic time, I missed the email instructions to print my labels. The next morning when I tried to print labels, I could not. Again John came to my rescue. He not only rescheduled my Pick up for the next day but also sent me an email with the labels which I could then easily print and give to the driver.
I was impressed with the very understanding approach taken to tackle the problems which one could experience especially when away from home.
Totally impressed with the service and cannot thank John enough for his help and for the exemplary service provided. THANK YOU."

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I used Airoluggage to ship an extra suitcase back to the UK from Australia.
John was extremely patient and quick to get back to me with any questions I had throughout the whole process. The price was fair and the suitcase arrived well ahead of the estimated delivery date. I would not hesitate to recommend Airoluggage as a great company to deal with.

July 18, 2023
Unprompted review
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Rated 5 out of 5 stars

Great

AiroLuggage never disappoints I have used them on many occasions and again I am very pleased with my recent experience, I sent a box of items to South Africa last Monday, it arrived safely and intact within a week, I highly recommend AiroLuggage, John is very helpful. The price is reasonable well worth it 😄

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable, Affordable and Trustworthy

Ecstatic at how great, reliable and affordable Airoluggage is. I used their services to transfer luggage within the UK while moving houses between two cities. Everything arrived on the day it should and they were constatly available to answer all my queries. I will definitely choose them over any man in a van type service.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

I cannot fault the service I got from…

I cannot fault the service I got from airoluggage. John and his staff are available 24 seven.

They picked up four cases and delivered them without a hitch. A truly wonderful service and to be able to travel without being in encumbered with luggage is such a luxury.

August 28, 2022
Unprompted review
Rated 5 out of 5 stars

Well done Airoluggage :)

I cannot praise Airoluggage enough! when I used them for my trip from Glasgow to Ireland
Labels were quickly emailed, suitcases were picked up on time and arrived on the correct day as stated.
This is a wonderful service , which I have recommended to all of my friends.
Its magic, my case was picked up from my hall and the next time that I saw it, was when I arrived at my hotel, unbelievable!! stress free travel , avoiding long queues at busy airport.
Fantastic Service!

August 18, 2022
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Rated 5 out of 5 stars

I’ve used Airoluggage on a number of…

I’ve used Airoluggage on a number of occasions and find their service to be friendly and faultless. To have your suitcases picked up from home and delivered to your destination, removes the stress and makes traveling a much more enjoyable experience.

July 27, 2022
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever! Avoid this company as their service is terrible!!!!!!

July 26, 2022
Unprompted review
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Reply from AiroLuggage

You asked us to illegally change a customs invoice from a pro-forma to a commercial...we only send personal items...totally unfair review...please remove immediately.

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