Airpaz is a non-compliance company because they work around laws and legalities via foreign policies, im sure. If they were stationed somewhere customers would be able to call, speak to so... See more
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my experience for 24,000,000 VND. *Timeline of Issues:* 1. For over two weeks, I have submitted multiple date change requests through your system. Every single date I selected was marked "not av... See more
Company replied
Don’t use this company! Booked flights with the company instead of directly with the airlines. Ended up breaking my leg so had to cancel our trip. The company continued to deny a refund after submitti... See more
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Avoid at all costs. Designed to look like the AirAsia site: it is not, and inflates the price of add-ons are every stage, then adds a ridiculous "processing fee" at the end. Disgusting way to mak... See more
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Company details
Written by the company
Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
Contact info
Singapore
- airpaz.com
1.3
Bad
904 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve booked in AirPaz by mistake…
I’ve booked in AirPaz by mistake because I was searching Air Arabia in google, I was in a rush and haven’t noticed that
Still I haven’t received my ticket, it’s “in transaction”
How come if you already took money?
December 4, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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Refund still not returned despite airline confirmation
I have been waiting for my refund for many months after my flight was cancelled. The airline confirmed that they already refunded the money to Airpaz, but Airpaz has still not returned it to me, and communication has mostly stopped.
In every email they repeat the same message- that they are “still waiting for payment from the airline”- even though the airline already confirmed the refund long ago.
Their “180-day policy” is being used as a reason not to issue a proper refund, despite the fact that they already received the funds.
I have now escalated the case to the aviation authority and my bank.
Very disappointing experience- travellers should be cautious.
January 5, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Avoid it!!
Avoid it!!
It’s a nightmare, we are fighting to get back 1300€ for a flight who has been cancelled. They give voucher that it’s not usable for people who work!
December 1, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
So i just used them and it booked
So i just used them and it booked - when i went to the airline to allocate seats i was not able to! Doesnt even show a reservation. I contacted the airline and they have mentioned that a booking was created and cancelled by airpaz
No warning no information but they charged my card and no refund was issued
December 1, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
AirPaz are scam artist
This is an on- going issue since October. Now AirPaz is requiring $2500 to take off the “flag” that they put on my friends ID to keep him from flying! They already took about $13k and never gave him a boarding pass. How can AirPaz constantly get away with ripping people off? You can get ahold of these people at all. They ask for a booking number… they never gave a booking number. They just keep asking for money! My friend can’t even use another carrier to fly out because AirPaz put something in their system that flagged his ID and the Embassy is doing nothing. The police are doing nothing!
November 27, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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Terrible and rude customer service
Terrible and rude customer service.
Wanted to check the price difference for a return flight, however the customer service agent said that they were unable to do so because my departing flight departed.
For context, my departing flight was more than a month ago, and I am looking to change my return flight.
The reason they gave me was because my 'departed' flight have taken off, hence they can't change my returning flight dates which is supposed to be in 4 days. After that the agent just closed my chat box.
Hello customer service?
Issue 1 - I am planning to reschedule my flight to a month later. You are not able to help me with that? So you only provide a platform for me to book my flights but not to reschedule my flights?
Issue 2 - Closing the chatbox on me when a general consensus have not been reached between 2 parties? Also I am pretty sure most customer service would have asked 'if there is anything they can help with' before closing the chatbox.
PS; never once was I rude to the customer service agent, OR the AI chatbot that they have.
November 28, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
They sell tickets what they dont have
They sell tickets what they dont have. They sell ticket to 17 year old, but she cant fly alone. They charge money from your credit card again and again, but they dont solve the problem. 1 star is totally too much, good to have a -10 stars
November 27, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
This app is a scam
This app is a scam. Took my money but cancelled my flights at the very last minute. I was already at the airport but couldn’t get in the plane. It happened TWICE. Customer service has no remorse whatsoever when i called to ask. They didnt give a damn since they already got my money. SCAM SCAM SCAM SCAM SCAM
November 25, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Have just been scamed
Have just been scamed: the price was increased when I filled in the credit card info by 10%, so they have charged me more. Then I have never recived flight tickets with info: your order is being processed. With the same message i can not cancel. No support, only AI responses, no email to write my request, no phone number to call to.
November 25, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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Baddd service
I had a terrible experience with Airpaz. I had to book twice because their system kept failing.
The first booking was suddenly refunded with the reason “unsuccessful booking”.
When I booked the second time, they told me the flight was suddenly full, even though the system showed seats available.
Because the system doesn’t allow group booking in one transaction, I had to make two separate bookings for my whole family. Now Airpaz is forcing us to take different flights, while my other family members are still confirmed on the original flight.
Their response was extremely late, and none of my calls to customer service were answered. This caused unnecessary stress, wasted time, and so much trouble. Totally unacceptable.
Very bad service.
November 24, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
…Worried for nothing
Googled Air Do and didn’t realize I was on Air Paz website until after I booked and paid for flight. Read reviews and was anxious but everything turned out ok. Received both return tickets without any problems and also got help checking in online.
November 1, 2025
Unprompted review
Reply from Airpaz
Thankyou for your feedback, looking forward to travel with you in the future
Even a star is to much
Even a star is to much! I booked a flight and their application selected another email (incorrect). I didnt receive my ticket and I cant purchase my check-in. I've tried several times to contact them in order to change de email with the correct one, but the chat robot is programmed to give very low answers, without a solution.
November 17, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Check the URL before you book
Such a scamming website pretending to be Virgin Australia. Check the URL before you book. Do not just look at the Google title
November 16, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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Airpaz cancelled my flight and had no…
Airpaz cancelled my flight and had no alternatives I could use so I applied immediately for a refund but received an email thenext day stating that the application was made too late. What ascam. Their website is all no reply emails and they make it impossible to contact any one.
November 16, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
There's a reason they have so many 1-star reviews.
There’s a reason they have so many 1-star reviews.
I booked a flight through Airpaz, paid, and received a confirmation saying the booking had gone through. Then, about 30 minutes later, I got an email saying there was a card-verification issue and that my order had been cancelled.
When I contacted them on live chat, they claimed there had been a “change” with my flight so it was no longer available, and that they would issue me a voucher. This wasn’t true. When I asked when the voucher would be sent, they just said “soon.” Why are the email and live chat telling me completely different things?
The next day, their AI chatbot told me the voucher had already been sent (it hadn’t, I checked my inbox and spam). It then tried to connect me to a live agent, but after waiting over an hour, no one replied. I even tried calling them twice and still got no response.
A genuinely awful experience.
November 13, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
100% scam
100% scam. DO NOT USE THEM. We got an unauthorized charge from someone who used the information to buy a ticket through them. They never had the three-digit code but took the card info anyway. Be aware of scumbags like this and do not give them your money.
October 22, 2025
Unprompted review
Reply from Airpaz
Dear Customer,
We have sent you an email regarding your review here, we wanted to help you through it. Please reply our email so we can help you with the problem
Thanks,
Airpaz
Airpaz is a total scammer.
Airpaz is a total scammer.
I booked a one-way ticket from SG to Yangon for my Domestic helper with Airpaz for airline MAI. Right after that, I suddenly received an email from the MAI directly that my reservation is cancelled. I thought how come my flight is cancelled so I made a new booking again with Air Asia, thinking since the schedule with MAI is not able to compromise the flight schedule which I want.
I submitted the refund through Airpaz and its rejected because the reason given was, flight is scheduled operating and I was in total shock. I explained the whole situation to Air paz and even to MAI why was such email sent if flight is not cancelled. Reply given was I did not complete the payment on time so the email was sent to me, saying reservation cancelled. It's a total misleading email and caused so much misunderstanding in the end. Despite explaining to them about this matter, they still refuse to refund me. Why can't just make an exceptional and just refund me. It's so frustrating.
November 4, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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I booked the ticket today but not…
I booked the ticket today but not received the reservation number. They took my all money and they didnt issue the flight ticket
November 8, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Data theft
I realised it was a scam before paying, but I had already given them my passport details. I am now contacting them to delete my account and all data they hold of me, but their chat bot is made in a way that you can never confirm you want the deletion of your account and data. No representatives on the other end to chat to in person either.
November 7, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
Your company is an absolute joke Your…
Your company is an absolute joke Your service is atrocious.
Do not use this company
November 5, 2025
Unprompted review
Reply from Airpaz
To the Reviewer,
Thank you for taking the time to leave this review. We are truly sorry and disappointed to hear that your experience with Airpaz did not meet your expectations.
We are committed to making this right as quickly as possible.
As we haven't been able to locate your customer details to contact you privately, the fastest way for us to assist you is through our direct support channel.
Please reach out to us immediately via Live Chat (bottom right cornet) on our website at https://www.airpaz.com/en. Our dedicated team is standing by to assist you in real-time.
Alternatively, you can reply to this message on Trustpilot with a specific identifier (such as your Order Number, Support Ticket ID, or Account Name) so we can locate you in our system and follow up privately.
We look forward to hearing from you and having the opportunity to turn this experience around.
Warm regards,
Airpaz Client Support
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