AirpazReviews 

I bouhgt 2 plain tickets and an extra weight for each luggage. When we had to check in at the airport, I had to pay again for extra weight because of the payment of airpaz was not transfered to the air company (Firefly). This was the only way to take the flight. After claiming for returning my money back, they did not attend my reclamation. I had a long mail chat, but I never got my money, so, I paid twice for the extra weight. This is a scam. DO NOT RECOMEND THIS COMPANY.

I had initially made an honest mistake with flight dates (rookie flyer) and when I had booked another flight to my discontent via this unsympathetic company I got notified that I had to pay a whopping Jurassic processing fee . I mean this is out of proportion. Like $x,xxx!!!!!!!! Total BSheeeet. This scheming company doesn't even provide an approximation of such large fee when the consumer is pressing buttons on the website. At the end of the day I maxed out the card and had an bank overdraft to cover it. Airpaz. Thanks for ruining the holiday spirit. I hope your happy that your company policies have put a hard working single parent in financial distress and not a single word you publicize will reverse it. Go to hell.

Very sneaky company. Hide truths in fine print and ambiguous language. Purposefully deceitful.

1. The cheaper rate advertised will be made up by very high processing fees which you will only see on your invoice once paid. You end up paying the same as you would have by going directly to the airline.
2. The ticket (before purchase) says 'refundable'. When you request a refund, it will be refused. When you contest, it will be granted in voucher form and will be 10% of what you paid for the ticket. Not really a refund now, is it?

They ensure they do everything they need to be barely legal.

Please do not use this site! I just booked 2 flights and got email "how my payment is not confirmed", however money is already gone!

I also got email "confirmation" that refund has been done and I will get the money back.
I will update this review if that happens, but for now I have no tickets or money back!

Update:
They have returned the money as stated.
So its not a scam but unfortunately it didn’t work as I was expecting.
I rebooked via airline site directly and advise you to do the same to avoid stress.

Scammers. Airpaz took my money and did not deliver airline ticket. Please do not use this company

Booked and paid for a flight, the flight wasn't cheap but I was happy to pay the price. The money was debited from my account and literally within one minute I got an email informing me that the flight price has gone up so they cancelled my flight and refunded me a voucher!!!! no cash just a voucher! I have to apply for a cash refund. Spoke to two people and they gave me a time frame of between 1 and 14 working days for a refund. I will post again if they follow through and refund my money, as I think its important a fair review is given.

Update - in the companies defence they fully refunded the money back within 2 working days. IN addition the customer service lady was very helpful and apologetic. I am impressed the money was returned so quickly.

The processing fee is not properly stipulated. 2500 processing fee is too much.

Upon submitting the ticket fees online didn’t receive the confirmation right away like regular airliners do, which made me worry since I had no experience with Airpaz.
But all went well, stay assured if you submit everything correctly especially your mail address, you will receive the tickets in one hour at the latest.

Terrible experience with Airpaz. Despite paying multiple fees for a flight change, they never issued a valid e-ticket. We only received order confirmations and repeated requests for additional payments.

Customer service was extremely unclear, calls were disconnected multiple times, and emails told us to “wait” with no resolution. Because of this, we had to purchase new tickets directly from the airline.

Airpaz refused a straightforward refund, citing airline policy, even though the airline confirmed a refund was possible. Extremely poor communication, confusing policies, and failure to provide the service paid for. Do not recommend.

Bookd an internal flight in Japan with this company. Luggage section stated - maximum luggage reached. Confirmed with them online, near travel date, regarding luggage - no luggage allowed! Who flys long haul with no luggage? Can't cancel or get a refund. Impossible company to communicate with. I must rebook with an airline directly, which is what I should have done in the 1st place.

SCAM COMPANY. Took my money through Paypal for a ticket, then never issued the ticket.

Challenged my Paypal dispuit and won!! So they have my money for a ticket they never issued.

Scumbags, avoid and book direct with airlines

Booked a flight from Lombok to Bali. Regret set in when I read the reviews here.
Have to say that my experience was fine. Got a good price for the flight, they reminded me to check in and provided the link. Flight was fine. Perhaps they are not all bad.

Totally i shocked, two times ticket booking unsuccessful after payment. What AIRPAZ is thinking? Refund taking one week. Be responsible otherwise people will not trust you

A shameless company that charges an incredible “processing fee” at the end of the bill. They should be boycotted. I will never ever use them. 😡😡😡😡

Exorbitant 'processing fee' in small print at the time of payment.
If you don't read the small print at the last step of booking your ticket, you pay an exorbitant surcharge.
Remove this app and never use it!

On an app Air Paz they have a return fare to Australia for approximately $420.au

Similar to other airlines
However, once you go to pay your ticket with no add-ons
It's changed to between $620-
$720.au

This is not happening when I go to pay with Jet star and Jetsy.

How is a 50% increase possible ?🤔
I have used AirPaz for a number of years the last trip gazumeped me by Au$200.
and now the same thing again
when I go to pay.

Needless to say I won't be using AirPaz.

Other than the price discrepancy they have provided
good service and I am now very disappointed.

Come across as a scam from the get go. Before I could start the process of refund or transaction dispute my bank (commbank australia) had totally reversed the transaction.

Does not deserve one star! On 12.31.2024 I filed on their website to cancel my vacation and flights scheduled 1.12.2025 for me and two sons due to my medical injury sustained overseas. They kept stonewalling and would not respond to my submission unless I emailed for status. They asked for superfluous documents like my marriage certificate and my sons' birth certificates and kept changing their requirements of their requested documents. As of today, 7.23.25 and half a year later, no response as to when they submitted to airlines Batik Air and Citilink since they claimed airlines said no refunds since flights were in January and it is now July. Refund was submitted on their website two weeks before scheduled flights! Responsibility belonged to Airpaz, the travel agent, to refund but you guessed it, a scam to make you jump their document request hoops and keep your money - a dishonest company. Wish my mom look up reviews before purchasing with them. Save yourself grief and don't give them a second thought.

Booked 2 flights but got email back from them saying payment didn’t go through. Didn’t get money back. Had to book with another airline. Claimed a refund and got denied. Third world business and customer service. Avoid at all costs!