Airports Taxi Transfers Reviews 

24,071
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 7,539 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the straightforward booking process and the professionalism of the staff, noting reliable arrival and helpful service. People frequently mention that drivers are polite, friendly, and provide comfortable journeys with clean vehicles and excellent communication. However, some customers also noted concerning issues, such as having bookings cancelled after advance payment or being stranded with no way to reach the company. A few other people felt service inconsistencies, reporting instances where the wrong sized vehicle was sent or drivers did not show up as scheduled.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting reliable and prompt airport transfers.... See more

Staff

Customers had positive experiences with staff, frequently highlighting that drivers are polite, professional,... See more

Delivery service

Reviewers highlight ambiguous experiences with delivery_service, as opinions on punctuality and reliability... See more

Booking process

Clients share positive opinions on booking_process, noting that the online reservation system is... See more

Location

People report ambiguous experiences with location, as opinions and situations vary significantly across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went to plan on both journeys, Alicante to Calpe and return. The vehicle was excellent and the driver too, very friendly and accommodating. He went out if his way to find us at the airport... See more

Rated 5 out of 5 stars

The whole service from start to finish was informative and up to date. Collected from the airport, easily found. Corrected on time from hotel back again. Our driver a lovely lady, was delightful,... See more

Rated 5 out of 5 stars

Overall the communication and service were very good and would use again. I received numerous confirmations and updates about each journey although we were waiting for 25minutes for the driver to arr... See more

Rated 5 out of 5 stars

We ordered a return airport trip and it was great. There was very good communication with the drivers, I was sent excellent directions on where to meet, these directions included visuals and a video,... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Airports Taxi Transfers offers Comfortable, Relivable and Low Cost service by Taxi, Shuttle, Van, Minibus and Bus.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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No recent history of asking for reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(24,071)

7,873 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall very easy to book online and…

Overall very easy to book online and the price was very competitive.Received an update from driver when landed who gave us instructions on where to meet and a ETA.Would book with this company again in the future.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Driver was waiting

Driver was waiting with my name displayed and gave us a water Car was higher spec than booked. Good safe driving to our destination

August 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable service at a good price.

Updated me by text and email prior to arrival.
Arrived on time for an early hours pick up. Courteous driver. Right sized car.
One less thing to worry about before you go away on Holiday.
Will use them again for sure 👍

August 2, 2026
Unprompted review
Rated 4 out of 5 stars

reliable and on time, horrible child seat situation

Transport was reliable and on time. I liked the fact that we could postpone the time of pick up once we found out our flight was delayed. Very uncomplicated. Communication could be a little better/friendlier.
I really didn't like that the way our one year old traveled was totally unsafe. Drivers didn't know how to install the baby seats, car seemed not to be right for these seats so that our child sat loose and in the event of an accident, the child would have been thrown across the entire car because it was impossible to buckle the child into the seat itself or to secure the child seat to the vehicle's seat. The child seats were ancient. We found it very cheeky to charge an extra €16 for this. We were particularly annoyed because the main reason for booking a private transfer was to ensure our child traveled safely.

August 16, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. Booked a minibus for a large family group, all seemed ok until a no show at collection time. Phoned driver contact who said he'd told them the day before he couldn't do it, quickly phoned the supervisor who said he'd check and get back to me , but didn't and phone went to voicemail thereafter as did the main 'emergency contact' number. Ended up gabbing two local taxis and nearly missing the flight. Appalling customer care, avoid and use a trusted local service

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. Their email says the driver will meet you at Costa (this is at Luton Airport arrivals). There is no Costa at Luton arrivals. We phoned the number given and eventually the driver called back. Whatever audio/phone he used the sound quality was too poor to be able to have a conversation. The problem was not my phone as it worked fine for other calls. I did not appreciate being told it was my fault. We eventually made out that he was in section E of the parking pick-up/drop-off zone. He wasn't there. We called again and with great difficulty, we were able to make out that his number plate began with C, but the poor audio made it impossible to get any more than that. He eventually admitted he wasn't actually there yet. He didn't want to risk paying the charge for more than 10 minutes at the pick-up point. They advertise that they will arrive 30 minutes after landing. They did not do this. We eventually got in the car almost 15 minutes after the supposed 30 minutes. Some people might have freaked out at the 95 mph down the M1 but we just wanted to get home. However, if the police had pulled him over, we would have been hugely delayed. This was all very stressful for us. Unfortunately for the driver, the M1 was shut before the M25 and he had to do a big detour and it looked like the M25 was shut a lot of the way for his return journey, so it was probably stressful for him too.

August 17, 2026
Unprompted review
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Rated 1 out of 5 stars

The driver did not show up at Istanbul airport

At Istanbul airport last night, I arranged a booking from this company. This is the 3rd time I am using it and it was all good until that time. The driver had not shown up and they had not answered our calls. Also the WhatsApp line did not help about it. We had help from another driver there and it was unsafe, we were concerned about the drivers way of driving the bus. Also it was a spare bus and it did not seem well. Also I had this complaint via their website and they had not responded. So I cannot recommend this company if you are in Istanbul!

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

It was very easy to book the transfer and make a change to the booking. It was very good to receive the driver’s name and contact number ahead of the journey. We got held up in Marco Polo Airport on the way out due to there not being enough staff on security/passport control. I text our driver and she was so kind, she organised someone to cover her next transfer so she could wait for us. I would absolutely recommend this company and would happily use them again.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. We had a delay picking up our luggage at the airport but the driver still waited for us for over an hour.
Both drivers were very friendly, helpful and on time so they get 5 stars from us.

August 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Very puntual

Very puntual, great driver would use again no problem. Smooth drive to airport both ways.

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

Booked online easy

Booked online easy. Picked up on time both ways flawless experience would highly recommend. Drivers were friendly and got us from A to B comfortably and efficiently

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have used this service several times. The cars always arrive on time, good communication, pleasant drivers, comfortable cars.

August 18, 2026
Unprompted review
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Rated 3 out of 5 stars

Booking was very easy

Booking was very easy. Pick ups both ends were on time. The driver to our accomadation was lovely. Unfortunately the driver on the way back was not as friendly and was taking and making calls on two phones for the duration, which is not safe, especially as we were travelling with children.

August 18, 2026
Unprompted review

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