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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the service, highlighting issues with reliability and unresolved problems. People frequently encountered unhelpful customer service, often struggling to reach a live person or experiencing calls being disconnected. Reviewers also reported negative interactions with staff, citing a lack of knowledge and impolite communication. The website and contact methods were also sources of frustration, with customers finding it difficult to get their complaints registered or addressed. Some users mentioned that their issues, such as network problems or activation delays, remained unresolved for extended periods, leading to considerable inconvenience and stress.

What people talk about most

Service

Users describe negative interactions with service, citing issues such as unfulfilled promises of benefits... See more

Customer service

Clients share negative opinions on customer service, citing issues such as unhelpful and rude... See more

Staff

Customers had negative experiences with staff. Many reviewers reported issues with unhelpful and rude staff,... See more

Website

Reviewers highlight negative aspects of the website. Many customers express deep frustration with... See more

Customer communications

Reviewers express significant frustration with contact options and customer service accessibility. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It's been three days since I reported this issue, and it still hasn't been resolved. No one has visited to fix it, despite my repeated follow-ups. This ongoing problem has caused me severe mental stre... See more

Rated 1 out of 5 stars

I've registered a complaint regarding not able to watch otts and other tv channels to airtel complaints via email and forced to repeat those complaints with 3 other emails. The worst service from ai... See more

Rated 1 out of 5 stars

Since I have paid required amount DTH. My channels are could viewed. If I complained they are deputing service engineer who could not have knowledge and not politely talking also any doubt if I ask... See more

Rated 1 out of 5 stars

I have been using airtel for several years,this number and previous also but now I'm not convinced on it.., I'm paying for everything I needed from airtel and you are not giving, and also if I am read... See more


1.1

Bad

TrustScore 1 out of 5

2K reviews

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Rated 1 out of 5 stars

Worst services I have registered for…

Worst services I have registered for airtel black they were continuously calling up to registration.and when I paid the 1500 engineer toll free no were only lying about the connection
They keep promising fake like We will do it today tomorrow definately
Toll free no to badshah hai jhut ko like apko hamre enginner ko call ayega mam agle 4 ghnTo me.
I have paid on 8 april and till now no worst worst worst services do not go for itprogress

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

I am WRITING THIS REVIEW regarding a…

I am WRITING THIS REVIEW regarding a deeply frustrating and unacceptable experience I have faced while attempting to obtain a Wi-Fi connection from Bharti Airtel.

An individual named Mr. Diwakar, claiming to be an Airtel representative, persistently followed up with me for over a month to take a new Wi-Fi connection. Based on his repeated assurances, I agreed to proceed. However, without even verifying whether the service was available in my area, he pressured me into making an upfront payment of ₹1500, which I paid via the QR code he provided, along with submitting my documents.

After the payment was made:

A technician informed me that the connection is not feasible in my area.

The payment is not reflecting in the Airtel Thanks app, raising serious concerns about its legitimacy.

Mr. Diwakar has since completely stopped responding to my calls and messages.

It has now been several days, and despite my continuous follow-ups, there has been no response, no refund, and no accountability.

Additionally, I have learned that other customers in my locality have faced similar issues with the same individual, where money has been collected and no response has been given thereafter. This indicates a pattern of misconduct and possible fraudulent activity, which is extremely alarming.

To make matters worse:

I have contacted multiple technicians, but they only keep rescheduling repeatedly without any resolution.

I am unable to reach a proper customer care executive, as the system is largely automated and ineffective in addressing serious complaints like this.

Let me be very clear:

This entire experience has been highly unprofessional, mentally exhausting, and unacceptable for a reputed organization like Airtel.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Airtel worst service in India,

Airtel worst service in India,
I have been using Airtel black for the fast years ( Airtel black -10101025947022), I suffer from poor customer service, slow internet speed, Frustration with unhelpful support, long wait times, and unresolved technical issues.Consistently complaining about the problem But No use no support,
Don't buy this ,use any other network.

November 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Fraud

Airtel is misleading customers by promising Unlimited 5G with the ₹979 recharge, but they are not actually providing it. I am only getting 4G service instead. This is a complete fraud in the name of Unlimited 5G

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered a mesh router from…

I have ordered a mesh router from airtel thanks app. I have paid the amount and there is no response from the airtel team. Days passed but no resolution from them. Worst service ever. Airtel loot people’s money.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Number 1 fraud service AIRTEL

Number 1 fraud service particularly in wifi connection. Call to customer and their requesting for new wifi connection and once customer paid money their not given any response to customer.
So people be cautious about that and don't pay any money to them. Once get a connection then only pay for airtel..
I will give rating for airtel -10 ...
Very worst customer service.
Worst.
Worst..
Worst...etc..

April 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Airtel Wifi is the worst

Airtel Wifi is the worst, please don't buy. The service provider in my area lied to me, he told me the cost is 700 something including GSt and after installtion the bill came to 800 something, basically the 700 price was without GST.

The wifi itself does not work well at all, it keeps going out, I have complained multiple times and they never changed the router, they came to my house twice and both the times, wifi is still giving issues.

The connection is so bad that I cannot watch youtube continuosly for 30 minutes, every 10/15 minutes, wifi will stop giving internet.
I cannot even whats app video call properly, it keeps reconnecting.
As a consumer, I beg you not to use Airtel Wifi.

April 4, 2026
Unprompted review
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Rated 1 out of 5 stars

A SHIT WITH BRAND NAME

I wish the ratings were in negative as well. I live in a very well networking area. But apparently airtel's internet connection is on it's own trip. The inter Quality is the worst i have ever imagined. I changed my initial idea sim and converted to Airtel because of the changing trend. But trust me that was the worst decision i ever made. Idea's network coverage was way better whatever this shit airtel is. I am literally so frustrated, I can't even scroll reels, nor i can post a story which is my work as well and the fun fact, the network towers in my phone says that internet is at 5G but the speed is worse then 2G. Do not take airtel as your sim. TRUST ME. JUST DON'T.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased an airtel product ott…

I purchased an airtel product ott bundle
For 279 rs.Initially they just sell me without any otp in xstream app.my mobile no on xstream was an old no that I had abandoned.Logging with new no
Is asking otp,but lost all my purchase.
When contacted they said u can't avail service on ur new no,available only on no u subscribed.very bad service from airtel.They just don't care once u purchased their product. Before selling ott bundle they didn't ask otp,many users who an old no. on xstream app lose their subscription whey they try to login thru their new number.

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

i am porting to jio

i am porting to jio , one of the worst services is airtel
to make call to customer care its asking me to do aditional recharge anyway you lost 6 members whole family is with jio now

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. On multiple occasions, I reported network down issue. The Service Provider didn't show any concern to rectify the issue. There should be a regulation passed against these nature of service provider, where data should be extended for the number of days the network is down. Customers are paying more money and receiving only peanuts of services from this Service Provider. At one point I feel, there is no use of being loyal to this kind of services.

April 1, 2026
Unprompted review

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