Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
Company replied
From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
Company replied
We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guys delivering the parcel kept me…
The guys delivering the parcel kept me up to date on the delivery window and were very friendly.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
It was delivered within the given time…
It was delivered within the given time slot.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We are pleased to hear that your delivery arrived promptly within the scheduled window. Providing punctual and dependable service is very important to us, and your positive feedback encourages our team to keep delivering reliable experiences for our customers.
They were later than promised but made…
They were later than promised but made up for it in negotiating the way in via the narrow path, steps and the patio doors. Many thanks guys.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and five-star rating. We apologize for the delay in arrival, but we are glad our delivery team was able to carefully navigate the difficult pathway and entrance to get your item safely inside. Your feedback is greatly appreciated.
Driver let me know when he was a couple…
Driver let me know when he was a couple of minutes away. Popped the item in the hallway for me too.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our driver provided helpful updates on their arrival time and went the extra mile to place your item safely inside. Clear communication and helpful service are top priorities for us, and your kind words are greatly appreciated.
I live in a flat and they still…
I live in a flat and they still delivered to my front door and was great and polite
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team took extra care to bring your item right to your door. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service.
Excellent service.
Great communication, I was notified at each stage of the delivery. Delivery was within my time slot and the guys were friendly, careful and courteous.
Would recommend AIT Home Delivery.
September 29, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team provided clear communication, punctual timing, and courteous care. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very good delivery system kept you…
Very good delivery system kept you advised on progress very happy
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and tracking updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the communication you received. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
5* Service
The two lads were great, efficient and helpful. Delivered my new tv and collected the old one.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that our team was efficient and helpful while taking care of your TV delivery and removal. Your kind words are greatly appreciated and motivate us to keep providing customer-focused service.
Professional Delivered
We were sent the track your delivery so you can see exactly how far away they are and how long they would be getting to you. Brilliant and the guys were friendly and obliging.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are delighted to hear that you found our delivery tracking feature so useful and accurate. It is fantastic to know that our delivery team provided such a friendly and accommodating service. Your kind feedback is greatly appreciated.
The driver was very friendly and…
The driver was very friendly and helpful. Arrived in the time given. Definitely 10 out of 10. Definitely would use them again.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you are satisfied with our service, timely arrival, and friendly driver. Your kind words motivate our team to continue providing reliable and customer-focused deliveries, and we look forward to serving you again in the future.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are glad to hear that our communication helped keep you informed throughout the process, even with the slight delay. Your kind words motivate our team to continue providing reliable, customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good service
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and tracking updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Brilliant delivery service
Brilliant delivery service! The guys arrived right on time and managed to get the fridge into a really tight and awkward space, including through a very narrow doorway. They were friendly, helpful and professional throughout. Nothing was too much trouble. Really happy with the service. Thanks, lads! Highly recommended!
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that our team arrived promptly and handled the challenging installation of your fridge with such care and professionalism. Your kind words mean a lot to us and motivate our team to keep delivering excellent, customer-focused service.
Communication was good
Communication was good, kept informed all through the delivery process.
Guys delivering professional and polite
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the professionalism of our team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your disappointment that your order arrived in a damaged condition. We appreciate how frustrating this must have been, particularly when you were expecting your item to arrive safely and ready for use.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the condition of the item upon arrival, and work towards a satisfactory resolution.
Thank you for your patience.
Kept me informed regarding delivery…
Kept me informed regarding delivery time. Polite and friendly.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Fab conmunication and great website to…
Fab conmunication and great website to track my order. Lads were lovely too.
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.