Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
Company replied
From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
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We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
Asks customers to review
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Really good communication and service
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We are very pleased to hear that you are satisfied with our service and clear updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good delivery service
I was kept informed of my delivery as I was told from the day before it was coming. I had text & email messages and the Tracker was great for keeping an eye on progress. The delivery arrived on time at the early end of the delivery slot. The delivery drivers were polite & helpful and were careful with the parcel.
October 10, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic five-star review! We are delighted to hear that our tracking updates and notifications kept you well-informed prior to arrival. It is wonderful to know that your package arrived right on schedule and that our delivery team provided polite, helpful, and careful service. Your feedback means a lot to us!
live tracked delivery and call from…
live tracked delivery and call from driver prior to arriving.
October 8, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive feedback on your delivery experience. We are delighted to hear that you enjoyed the live tracking feature and appreciated receiving a call from the driver prior to their arrival. Providing clear communication and a reliable service is very important to us, and we truly appreciate you taking the time to share your review.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our team's efficient service. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Fantastic Delivery service!!
The team called ahead 50 minutes before arrival, were kind and courteous and dropped the appliance right where we asked. The team were friendly and efficient, gone in a couple of minutes. Thanks guys!
Fantastic experience!
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that our team's communication, friendliness, and efficiency made your appliance placement so seamless. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The driver sent me a text message at…
The driver sent me a text message at 6:20 am, not appreciated.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not fully meet your expectations.
We understand your concerns regarding the early morning text message and appreciate that being contacted at 6:20am may have been inconvenient and unexpected.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the communication provided, and work towards a satisfactory resolution.
Thank you for your patience.
Quick and easy delivery on time
Quick and easy delivery on time. Delivery men were very accommodating and of great help
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
all good thanks..............
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery was excellent
Delivery was excellent. No complaints. Although they had to lug a double bed up an elevated drive and assemble. They did not complain. Very happy with the service.
Normally we get a lot of excuses to get out of the contract once they see the drive. But these guys were spot-on.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic 5-star review! We are delighted to hear that you were so pleased with your delivery service. Navigating a steep driveway with a heavy bed is no small task, so it is wonderful to know our team tackled the challenge efficiently and assembled your item without any hesitation or fuss. Going above and beyond to ensure a smooth, hassle-free experience is what we strive for, and your kind words mean a lot to us. We truly appreciate your feedback and hope you enjoy your new bed!
Informed by email when parcel could be…
Informed by email when parcel could be expected to arrive.
Arrived as expected.
Very helpful staff.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your experience. We are delighted to hear that you were kept well informed about your delivery timeframe, that your parcel arrived right on schedule, and that our staff were very helpful. Your kind feedback is greatly appreciated.
Kept well.informed with delivery timr…
Kept well.informed with delivery timr and no issues
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent communication
Excellent experience - the communication and updates are fantastic. Tracker online was particularly useful. The delivery team were careful and polite.
September 23, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that our tracking updates were helpful and that our delivery team provided careful, polite service. Your kind words motivate our team to continue delivering reliable and customer-focused experiences.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Clear indications
Very pleased with the updates by email, text, tracker and phone call . I was updated right through to meeting the 2 lads that delivered to my house, the beds were packed well apart from 2 nicks that you could see on the outside base and this had actually damaged the base material, disappointing but only realised after signing for the delivery , contacted Archers by webchat and the matter is being dealt with, the 2 lads that delivered the beds were very polite and helpful.
Would have been 5 stars if the base wasn’t damaged
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and feedback. We are glad to hear that you enjoyed the communication updates and that our delivery team provided polite and helpful service.
We are very sorry to learn about the damage to your bed base. We understand how disappointing this must have been after looking forward to your order. It is good to know that you have already reached out to our webchat team, and we appreciate your patience while the matter is being resolved for you.
A very Polite & Helpful Service.
Your staff informed of it's arrival, they unpacked the item and placed it in my lounge and put the empty box in the garage. Very polite and helpfull.
Kind Regards
John
October 10, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to leave such a fantastic 5-star review. We are delighted to hear that our delivery team communicated their arrival time clearly and provided such thoughtful service. It is wonderful to know they took care of unpacking your item, placing it exactly where you needed it in your living area, and tidying away the packaging in your garage. Our staff strives to be courteous and accommodating at all times, and your kind feedback will certainly be passed along to the team.
Great service
Reliable, professional and efficient service. Darren and Callum were polite, friendly and completed installation as ordered.
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your installation experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery drivers were very pleasant
Delivery drivers were very pleasant. Rang me to let me know they were so far away and would be this amount of time. Delivered it into home/doorstop and were efficient
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and feedback on your delivery experience. We are delighted to hear that our drivers kept you updated on their arrival time and provided a polite, efficient service by bringing your order right into your home. Your kind words are greatly appreciated and motivate our team to keep delivering top-quality service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and our friendly team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Great delivery by two young and…
Great delivery by two young and competent delivery men who were polite and careful with the product. My only comment is that it would be helpful to have the delivery time frame earlier the night before
October 6, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your experience with us. We are delighted to hear that our delivery team was polite, careful, and competent while handling your item. We also appreciate your constructive feedback regarding the timing of our notification the evening before, as helpful comments like yours allow us to continuously improve our service.
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