Ajax Systems Reviews 

11,878
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality and reliability of the security systems, noting that the equipment is robust, well-designed, and simple to install. People also praise the technical support team for being exceptionally responsive, knowledgeable, and ready to assist with any questions. Users appreciate how easily the devices integrate into their homes, providing a smooth and convenient daily experience. Though some customers experienced minor hardware durability issues, such as sensors falling off walls or cameras failing over time, these instances were relatively uncommon. A few reviewers also noted occasional challenges with initial setup configurations or specific software limitations.

What people talk about most

Product

Customers had positive experiences with product, noting that the hardware is sleek, well-built, and reliable.... See more

Customer service

Clients share positive opinions on customer service, highlighting fast, professional, and helpful support... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the system is incredibly easy to use and... See more

Response time

People report positive experiences with response time, highlighting extremely quick and helpful support from... See more

Staff

Users describe positive interactions with staff, highlighting extremely quick, knowledgeable, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ajax is new to me, bit of a learning curve, but support were there to help every step of the way. Their support team are responsive, fast and most importently, helpful. Five stars for the service, an... See more

Company replied

Rated 5 out of 5 stars

(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the g... See more

Rated 5 out of 5 stars

I had the most AMAZING experience with the Ajax Technical Support team!! The service was impeccable and I was able to get my issue solved in record time. I thought it would take days or weeks and ma... See more

Company replied

Rated 5 out of 5 stars

I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more

Company replied


Company details

  1. Security System Supplier
  2. Security Equipment Store

Information provided by various external sources

Ajax alarm system — The most awarded wireless security system in Europe


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(11,878)

1,636 reviews in the last 12 months

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Rated 5 out of 5 stars

"As an owner of two of the company's…

"As an owner of two of the company's systems, I am highly impressed by their service. When an issue arose, the company acted responsibly and replaced the system immediately, despite it being out of warranty. I would trust them with my safety again and again. Kudos to the company for their excellent professionalism!"

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with the Ajax…

Extremely satisfied with the Ajax security system. The hardware quality is top-notch, setup is seamless through the app, and responsiveness is instant. It offers complete peace of mind for home protection. Highly recommended!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

JUST PERFECT!

Excellent support
The support team response is really quick and JUST PERFECT!
Now I understand why Ajax products make the deference.
Thank you!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Would like to say huge thanks to the support team for prompt response and assistance.
If all services work like that, will have no issues unsolved :)
Thank you!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Ajax were really helpful

Ajax were really helpful - we have an alarm system installed by professionals in our home. The system is great but one of the detectors stopped working. Ajax were hugely responsive with their troubleshooting support and enabled us to discern that there was a problem with that piece of equipment which was replaced free of charge by our suppliers as it was recent. The service was great, the solution was perfect and the alarm & camera system works really well and is very reliable. Thank you, Ajax!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

In use now for over 6 month

In use now for over 6 month. Works perfectly, not a single false Alarm. Connection via iphone is very convenient. We also use the cameras and having it all on one platform is just great!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ajax security system

I have had the Ajax security system fitted to my home for 6 months, no problems. Easy to use. The installation was trouble free. Very pleased with the security system

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ajax is a fantastic system

Ajax is a fantastic system, well made and the app is incredibly easy to use.
Importantly, tech support is exceptionally good and 24/7 too, which is very helpful

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable

Simple to install
Easy to operate
Reliable (no false alarms)
Super technical assistance (quick and precise response)

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

I am happy with Ajax but not with the Turkey representetive

I am generally happy with Ajax products, but unfortunately my experience with Kaly Bilişim in Turkey has been extremely disappointing. They are completely unresponsive — they do not reply to emails or whatsapp. I was sold a defective product and, despite the fact that it is still under warranty, I have not received the support I need.

I have also contacted Ajax directly by email because I am currently dealing with a genuine home security issue, and I urgently need this matter resolved. I am now waiting for Ajax to respond and take action as soon as possible.

If the issue is not resolved, I will update this review accordingly.

September 3, 2026
Unprompted review
Ajax Systems logo

Reply from Ajax Systems

Hello!

We're very sorry to hear about this situation and the difficulties you've experienced with your local partner. We understand how important it is to resolve a home security issue promptly. We have already involved our regional managers to help resolve this matter and ensure you receive the support you need. Thank you for bringing this to our attention.

Best regards, Max Brin

Rated 5 out of 5 stars

Ajax as a Company from Technical and…

Ajax as a Company from Technical and Security point of view make top of the line products. I have only super positive experience with all Ajax Intruder line equipment, and i would recommend everyone to test them to see superior quality behind.
There Technical Division and Support is excellent to help at any time , and again this prove there's dedication for all individual client.

September 1, 2026
Unprompted review
Ajax Systems logo

Reply from Ajax Systems

Hello Daniel!

Thank you for your fantastic review and for your strong recommendation of Ajax. We’re delighted to hear that you’ve had such a positive experience with our intrusion protection products and appreciate the quality and reliability of our solutions.

It’s especially rewarding to hear your kind words about our Technical Division and Support team. We’re committed to providing professional assistance and being there for our customers whenever they need us.

Thank you for your trust in Ajax!

Best regards,
Max Brin

Rated 5 out of 5 stars

High quality products and a responsive…

High quality products and a responsive after sales service should any issues arise. A reliable company, i'd recommend them

September 1, 2026
Unprompted review
Ajax Systems logo

Reply from Ajax Systems

Hello Robin!

Thank you for your kind feedback and recommendation. We’re delighted to hear that you appreciate the quality of our products and the responsiveness of our after-sales service. Reliability and dedicated support are very important to us, so your trust means a great deal.

Best regards,
Max Brin

Rated 5 out of 5 stars

Fast response to solve a problem with…

Fast response to solve a problem with my account, even on a Sunday.

August 30, 2026
Unprompted review
Ajax Systems logo

Reply from Ajax Systems

Hello!

Thank you for your feedback. We’re glad to hear that our support team was able to respond quickly and help resolve your account issue, even on a Sunday. We strive to provide reliable and timely assistance whenever our customers need it.

Best regards,
Max Brin

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