The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
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step by step approach
The support has been very helpfull with step by step tests check up, after 3 messages we found our set up mistake.
May 21, 2026
Unprompted review
Professional alarm system
I contacted CS via telegram, Uras picked up my case and was quick to help me with my SIM card question.
Overall, 10/10 and definitely recommend this alarm and their customer service to anyone. Thanks again team!
May 21, 2026
Unprompted review
The Ajax support team is always VERY responsive and helpful
The Ajax support team is always VERY responsive and informative, even for the smallest issues. They are a world apart from other manufacturers who simply sell their platforms and tech to installers. With Ajax support you are communicating with the Ajax engineers, and they know what they are doing. They are even willing to troubleshoot the smallest issues on your system, via secure remote guest access you grant to them.
May 20, 2026
Unprompted review
Like their products and I really appreciate the service…
I really appreciated the service support réactivity, their follow-up and attention. It has been the case each time I did need their help. Thank you!
May 20, 2026
Unprompted review
Support is spot on and quick as always.
Support is spot on and quick as always.
May 20, 2026
Unprompted review
We use a lot of AJAX equipment and find…
We use a lot of AJAX equipment and find that the distributor we purchase from is slow at responding to tech questions. Contacting AJAX directly is always a great experience. The questions are answered promptly and in full detail.
May 20, 2026
Unprompted review
Great cooperation and quick processing
Great cooperation and quick processing of my request.
May 14, 2026
Unprompted review
May use AI-assist with repliesRead more
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Recently had an Ajax alarm and CCTV…
Recently had an Ajax alarm and CCTV system installed to replace an older system. I needed some assistance on the level of access I was given to the camera settings by the installer as it appeared extremely limited and almost everything had to be done through them. I installed the previous system myself and so had full administrative rights whereas on the new system I could do nothing except view. I checked with Ajax what the typical access rights were when a system was installed by an approved installer and they confirmed that I should be able to set up privacy masks, change the camera detection settings etc and that just any system config access would be retained by the installer. The person I dealt with was extremely helpful and responded quickly to my queries even though it was over a weekend. The system itself is excellent. I just need to contact the installer now to have my access amended.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Andy!
Thank you for your detailed feedback and for sharing your experience. We’re glad to hear that our support team was able to clarify the access rights available to you and assist with your questions promptly, even over the weekend. It’s also great to know that you are satisfied with the system itself. We appreciate your trust and hope the remaining access settings are adjusted quickly by your installer.
Best regards, Max Brin
The best technical support ever
I had a problem with an MCam outdoor phod sensor. The support team quickly identified it and worked with me until the issue was fully resolved with the local dealer.
I've always thought that, at a certain brand level, the only thing that makes the difference is the after-sales support.
May 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Gianluca!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our support team was able to quickly identify the issue and assist you throughout the resolution process together with your local dealer. We truly appreciate your kind words about our after-sales support and your trust in our team.
Best regards, Max Brin
nice and surprising experience with Ajax Support
Well, I just have a very nice and surprising experience with Ajax Support. I had a little problem with my Rex 2 Jeweller firmware update to be with same fw version has that of my hub 2 plus.
All went smooth and quick, problem solved in 30 minutes.
Thank you Ajax Support.
May 18, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our support team was able to help you quickly with the firmware update and resolve the issue within 30 minutes. We truly appreciate your trust and kind words!
Best regards, Max Brin
Today I had an issue with connecting my…
Today I had an issue with connecting my Ajax door camera in the app, as the alarm was not working. The helpdesk responded very quickly, and the problem was resolved within 24 hours.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Birger!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our helpdesk responded quickly and was able to resolve the issue with your Ajax door camera within 24 hours. We truly appreciate your trust!
Best regards, Max Brin
Ajax contacted me when I had a problem…
Ajax contacted me when I had a problem downloading to my photos and fixed the problem.
Very happy with the service provided by this company.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Sheila!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our team was able to assist you and resolve the issue with downloading your photos. We truly appreciate your trust and are happy that you are satisfied with our service!
Best regards, Max Brin
Ajax support are just super
Ajax support are just super. Very friendly and going out of their way to assist you in any means possible.
May 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Johan!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you find our support team friendly and helpful, and that they were able to assist you effectively. We truly appreciate your trust!
Best regards, Max Brin
I have experienced many issue on how to…
I have experienced many issue on how to set the systems to work on many cases of scenario. Everytime, I message to AJAX Technical Support team, they could respond me very quick and with full details of the instructions and information for me to learn more further. This is good services.
May 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Khun!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our technical support team has been able to assist you quickly and provide detailed guidance whenever you needed help with setting up scenarios. We truly appreciate your trust and kind words!
Best regards, Max Brin
Very happy with the new system and…
Very happy with the new system and would like to suggest an option to bypass certain zones while in the "ARM" and "NIGHT MODE".
If you would like to leave a window open while sleeping during Night Mode.
May 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Douglas!
Thank you for your feedback and for sharing your suggestion. We’re glad to hear you are happy with the new system. The idea of being able to bypass specific zones in ARM and Night Mode (for example, keeping a window open during sleep) is very useful feedback, and we will pass it on to our product team for consideration.
Best regards, Max Brin
Technology and solution support
I was phoning up to enquiry about the specification of the power draw from various technologies and for support on a solution we are creating. The support I got was 5*. She was excellent and understanding my issues and very patient and provided me with all the information I required.
May 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Julian!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that our support team was able to assist you with detailed information and that you received patient and helpful guidance for your project. We truly appreciate your trust!
Best regards, Max Brin
Fantasic eqiptment and first class…
Fantasic eqiptment and first class customer helpline.
Fully recomend.
May 8, 2026
Unprompted review
Reply from Ajax Systems
Hello Andrew!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are satisfied with the equipment and our customer support. We truly appreciate your recommendation!
Best regards, Max Brin
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system customer-friendly, reliable, and fast. We truly appreciate your trust and recommendation!
Best regards, Max Brin
Technical support was nice and polite…
Technical support was nice and polite to me and solved my problem within a day.
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our technical support team was polite and able to resolve your issue within a day. We truly appreciate your trust!
Best regards, Max Brin
Good customer support
The customer support team was really quick and helpful in answering my question.
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our customer support team was able to assist you quickly and helpfully. We truly appreciate your trust!
Best regards, Max Brin
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