I recently moved to AJ Bell after experiencing ongoing issues with Standard Life. The experience has been very good. I have now transferred two pensions to them and are currently transferring my SL pe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having had one of my shares recently delisted on the London exchange and transferred to the New York Exchange I tried to sell the shares on line. Ifound that the system couldn't obtain a price but sug... See more
Company replied
I asked for assistance. The response was swift, clear and accurate. The website is easy to use as is the app. Charges are very reasonable, cheap when you consider the quality customer service and... See more
Company replied
I was having problems trying to access my old account and Alex at A J Bell was very helpful sorting it out. Basically I thought there was a problem with my password or username but it wasn't that aft... See more
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Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £121.5 billion and 762,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.8
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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great fast easy service
July 30, 2026
Reply from AJ Bell
Good afternoon Benjamin
Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
Elle was extremely helpful
Elle was extremely helpful, knowledgeable and reassuring in our conversation as regards my query.
July 30, 2026
Reply from AJ Bell
Good afternoon Mr Stanway
We're so pleased to hear that Elle was helpful, knowledgeable, and reassuring during your conversation regarding your query. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
Amazing customer service
Amazing customer service, they always answer the phone and know the answer to help you.
July 30, 2026
Reply from AJ Bell
Good afternoon
Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
Good service and everything was done…
Good service and everything was done professionally.
July 29, 2026
Reply from AJ Bell
Good afternoon John
We're delighted to hear that you experienced good service and that everything was handled professionally. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
Reply from AJ Bell
Good afternoon Emily
Thank you for your kind review! We're delighted to hear that you experienced quick responses and clear communication from our team. We appreciate your feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
As ever prompt and very helpful
As ever prompt and very helpful. Have always found excellent support and issues resolved
July 29, 2026
Reply from AJ Bell
Good morning John
We're delighted to hear that you consistently receive prompt and very helpful support, and that your issues are always resolved. Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good morning Oliver
We are so pleased to hear that we were able to assist you thoroughly. We truly appreciate your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
I received the guidance I was looking…
I received the guidance I was looking for effciently and with no fuss. Thank you.
July 29, 2026
Reply from AJ Bell
Good morning
We're delighted you received the guidance you were looking for efficiently and without fuss. Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Not talking to a chatbot wonderfull
Getting to talk to someone who is most helpfull quickly &easily is a rare treat these days THANK YOU LAUREN.
July 29, 2026
Reply from AJ Bell
Good morning George
We're so pleased you found it easy to speak with someone helpful. Thank you for your kind feedback and for taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
It was very easy and straightforward
It was very easy and straightforward. And was completed very quickly.
July 29, 2026
Reply from AJ Bell
Good morning Debra
Thank you for your kind review! We are delighted to hear that you found our service easy, straightforward, and completed quickly.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Elegantly smooth :-)
July 29, 2026
Reply from AJ Bell
Good afternoon John
Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Jess
May was very efficient and pleasant…
May was very efficient and pleasant when dealing with my structured product order
July 29, 2026
Reply from AJ Bell
Good morning Mr Brand
We're so pleased to hear our team member was efficient and pleasant when dealing with your order. We truly appreciate your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good morning Darren
We're so pleased you found our team member really helpful. Thank you for your kind words and for taking the time to share your feedback! We truly appreciate it.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good morning Steve
We are so pleased to hear that our agent was knowledgeable and provided you with excellent service. Thank you for taking the time to share your positive experience!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good afternoon Chris
Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience with us. If there's anything we could have done to make it a full 5-star experience, we’d love to hear your thoughts – your feedback helps us improve.
If you have any further queries, please do not hesitate to get in touch.
Best wishes
Jess
Reply from AJ Bell
Good morning
We're so pleased to hear that our team was able to answer all your questions and was very knowledgeable. Thank you for your kind feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
I felt I was given clear advice for my…
I felt I was given clear advice for my questions.
Very helpful
July 29, 2026
Reply from AJ Bell
Good morning
We're so pleased to hear that you received clear and helpful advice for your questions. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
New Transaction
Good easy transaction, no fuss, clear instructions and information provided.
July 28, 2026
Reply from AJ Bell
Good morning Paul
We're delighted you found our transaction process easy and that the instructions and information provided were clear. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very efficient and speedy
Very efficient and speedy. The website is easy to navigate and the team had all the necessary paperwork from a previous occasion so were able to act immediately.
July 28, 2026
Reply from AJ Bell
Good morning
We're so pleased to hear you found our service efficient and speedy! It's great to know our website was easy to navigate and that our team could act immediately. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
SIPP withdrawal
Made a request to withdraw from my SIPP after fist checking the available amount. The tax free cash was paid promptly but I have been informed the rest of the payment goes into a flexible income drawdown account. I wasn’t aware of this and presumably I will have to make a further withdrawal request to access it? Another hurdle, slightly annoying to be honest.
July 13, 2026
Reply from AJ Bell
Good morning Mark
Thank you for your feedback. I'm sorry to hear that you're unhappy with the process and that the outcome wasn't what you were expecting.
I've arranged for a senior member of the team to review your comments and they will be in touch with you directly to discuss this further.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
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