Ajet Reviews 1,732

The flight time was 4:35, it's now 7:30 and the plane still hasn't taken off and no information is being provided. What a ridiculous company and crew.

By far the worst company ever! First they refused me to use on board my medical equipment that was necessary for me. Although I had my medical documents, that all the previous airlines accepted diligently, ajet made it a hassle just to take it onboard, then the lady at the check in counter was extremely rude and unpleasant. As if we killed her family, she didn't smile regardless of my kindness, she didn't make any efforts to accomodate in any way my health condition and finally even denied me my check in because my passeport wasn't valid for 6 months. A valid passeport is a valid passeport. This by far the worst experience I ever had.

Dear Sir or Madam,
This email constitutes a FINAL FORMAL NOTICE regarding the delayed delivery of my baggage on AJet flights VF248 / VF1 dated 16 December, baggage tag VF256765.
My baggage was delayed for more than 48 hours, during which no interim assistance, clothing, or essentials were provided, in clear violation of your obligations under the Montreal Convention (1999). Furthermore, the baggage was delivered only 7 hours before my departure, rendering it entirely useless for the purpose of my travel.
I was attending an official academic conference at The Hague University, and the purchase of clothing, underwear, and essential items was mandatory, not discretionary. I incurred expenses of €535, fully documented and already submitted.
Under Article 19 and Article 22(2) of the Montreal Convention, AJet is liable for delayed baggage up to 1,288 Special Drawing Rights (SDR), equivalent to approximately €1,600.
Given the prolonged delay, lack of assistance, and complete failure to mitigate damages, I hereby formally claim the maximum allowable compensation of 1,288 SDR.
If full settlement is not received within 14 days, I will proceed without further notice with:
A formal complaint to the Turkish DGCA (SHGM)
A complaint to the EU National Enforcement Body (Netherlands – ILT)
Legal escalation and recovery of costs
This matter is now at a legal stage.
Sincerely,
Mostafa Awad
Baggage Tag: VF256765
Route: CAI / SAW / AMS

I guess I will never buy a ticket from them unless I have to. They always postpone flights. Today is 19.12.2025 and only at 7.40 PM 5 flights are delayed.

I am deeply disappointed by my experience with AJet on November 13, 2025, in Tehran. Despite having a valid booking (via Opodo) and pre-paid baggage fees (approx. €60), the ground staff refused to accept my checked luggage for the Tehran–Istanbul–Munich route.
The reason given was a supposed "self-transfer" connection, which I was never informed about in advance. However, the behavior of the staff was particularly shocking: when I mentioned the possibility of obtaining a visa, I was dismissed in an aggressive, loud, and disrespectful tone. I felt discriminated against due to my Afghan passport.
This conduct is not only a breach of contract but also humanly unacceptable. I have already filed a formal complaint and demand a full refund of the fees as well as an official statement regarding the misconduct of the staff. Anyone who values professionalism and freedom from discrimination should avoid AJet.
Flight details for the airline:
Date: November 13, 2025
Ticket No: 2042441298457
Booking No (Opodo): 24110086032
Ich bin zutiefst enttäuscht von meinem Erlebnis mit AJet am 13. November 2025 in Teheran. Trotz einer gültigen Buchung (über Opodo) und im Voraus bezahlter Gepäckgebühren (ca. 60 €) verweigerte das Bodenpersonal die Annahme meines Aufgabegepäcks für die Strecke Teheran-Istanbul-München.
Die Begründung war eine angebliche "Self-Transfer"-Verbindung, über die ich nie vorab informiert wurde. Besonders erschütternd war jedoch das Verhalten des Personals: Mein Hinweis auf ein Visum wurde in einem aggressiven, lauten und respektlosen Ton zurückgewiesen. Ich fühlte mich aufgrund meines afghanischen Reisepasses diskriminiert.
Dieses Vorgehen ist nicht nur vertragswidrig, sondern auch menschlich inakzeptabel. Ich habe bereits formell Beschwerde eingereicht und fordere die Rückerstattung der Gebühren sowie eine Stellungnahme zum Fehlverhalten des Personals. Wer Wert auf Professionalität und Diskriminierungsfreiheit legt, sollte AJet meiden.
Flugdetails für die Airline:
Datum: 13. November 2025
Ticket-Nr: 2042441298457
Buchungs-Nr: 24110086032

We had 3 baggages, only one delivered at arrival. 1 was delivered few days later and 1 completely lost. Despite our calls, send our invoices of emergency needs, we had around 200EUR compensation offer, what a shame. Never ever again.

As much excited I was to fly this airline, I instantly cancelled my 3 next flights and demanded a refund after doing my very first one with them. I paid for a seat. They downgraded me without a refund. Staffs are so so rude. One was so racist, she even said that to my face. I will side to the other passenger. Thankfully I know my rights, I could fight properly. But I fear for people who are timid of character. You enter in this flight at your own risk
Service is bad. Customer service is worse and the whole system of this airline is worst. Definitely need a check.

As I had the right to bring one small bag with me up to the plane and confirmed by the counter while getting my boarding the employee started harassing me and other flyers to make us give the bags as the flight is full and there's no place
After long discussion I've refuse and when we got on board you can see that there is a lot of empty place to store the bags
Also both me going and returned flights were delayed then moved forward then delayed then moved forward then moved on time like child's play

AJet Is Hands Down the Worst Airline I Have Ever Flown With

I have travelled five times in the last 12 months and I have flown with all sorts of airlines. I have never experienced anything as pathetic and disorganised as AJet.

First of all, the staff. The two women at the final boarding check were honestly the most miserable, unfriendly and unapproachable people I have ever dealt with in the travel industry. No smile, no effort, no professionalism. Just pure attitude. They looked irritated the moment they saw me and their behaviour made it very clear they did not want to be there.

What makes this even worse is the way they handled my hand luggage. At the check in desk nobody said a single word. No problem, no warning, nothing at all. Everything appeared to be fine. Then, right before boarding, at the absolute last moment before stepping onto the plane, these two unfriendly ladies suddenly decided my perfectly normal hand luggage did not fit the measuring box. It is the exact same case I have used many times on many different airlines without any issues at all.

Out of nowhere they told me I had to pay fifty euros. No explanation that made sense. No consistency. No logic. It felt like they were inventing rules on the spot.

This is not customer service. This is chaos, incompetence and attitude all combined into one miserable experience. Now I completely understand why AJet barely reaches just over one star on Trustpilot. They have genuinely earned that rating.

I will never fly with AJet again. If you value your money, your time and your peace of mind, avoid this airline at all costs. There are budget airlines and then there is whatever this disaster is supposed to be.

Scammers
They advertise free cancellation and full refunds within 24 hours of purchase. But they did not fully refund, even though I canceled within an hour. They withheld a tax that was not mentioned anywhere in their policy or during the booking process.

Very bad service not worth the money

Upgrade to premium, they gave away the upgraded seats and the included food on both flight we took, the flight attended was extremely offensive and unhelpfull. Customer support is ineffective and a joke. I'd rather walk across the earth then to ever fly again with then

It's badly managed airline ,0 organisation ,we landed probably 10.km away within same airport saw tok ages to get to terminal ,I had a connection flying nearly missed it ,worst to come when I was going board my flight for.my connection flight omg we drow 30 minutes to get to flight everyone got panicky we all thought we are getting transfered to ist airport however it wasn't the case
Never use them ever again trouble managed organisation

Absolutely terrible service. Baggage drop off took almost an hour because they had only 3 people at the counter. Once we got to the gate we were told to use a baggage sizer thing. Our 10 year old cabin baggage which must have had a hundred flights without a single issue did not fit in this awkward sizer. When we pointed out that only half of the wheel of the luggage was too big, we were told to remove the wheels if we can. At the end we had to oblige and pay 40 pounds for about 2 centimetres of excess length. On top of all these the flight was delayed by about 40 minutes. They are a disgrace, will never ever fly with this company again.

I waited in checkin queue more than 45 mins to get my boarding pass although I had online checkin.

Maffia Company that blackmailed us. Er had to pay 200 euro for a fit for fly document by a ”doctor” in a basement at the AirPort. Orherwise they did not let us on the plane. My mother is disabled and this was discrimination as well. Never again! Horrible Airline

I had a very bad experience with AJet. I had 2 flight 1 were connection flight . My first flight was delayed, I missed my connection, and the airline offered no assistance at all. Staff kept sending me from one counter to another, and nobody took responsibility.

Even worse, no one knew what happened to my luggage. I waited many hours without any clear information, and my baggage was sent on a different flight without notifying me.

The whole experience was stressful, confusing, and completely unprofessional. I do not recommend flying with AJet.

AJET Airlines denied my boarding during a layover in Istanbul, with my boarding pass in hand, after departing from Rome.
They imposed an undocumented requirement "pet import permit", not listed in their policy and not required by Iranian authorities.
This last-minute decision caused financial loss and violated passenger rights.
#PassengerRights #EU261 #AJetAirlines

One of the worst experiences that I went through never again the worst customer service my flight got delayed no recommendation to any one I don’t even think the plane is safe to travel on it very old the people was so rude it’s disgusting