Aldi Talk Reviews 77

I asked a simple polite but vital question about network coverage, ES284973505.

The non-reply from Aldi was to paste in the exact information as available the website even though that information does not answer the question I'd spent an hour trying to answer.

I immediately replied, but discovered they'd already closed the case. How lazy and rude.

So I have now filed a complaint and will update if/when I receive a reasonable response.

If I was able to give a 0 I would. Tried to activate a sim card it kept telling us the activation code was wrong we tried to call them we were hung up on, called back we thought it was all good waited the 5mins before turning the phone back on and again nothing, rang this morning to be given the wrong info about what sim card should be in the phone while waiting for a code then get hung up on again ring back put on hold for 55mins to be hung up on a huge thumb down from me what a waist of $19

The ALDI team contacted me directly by phone on my UK landline about my problem linking my ALDI sim to a network while I am back in the UK. I need this to receive text messages from my Australian bank. They rang back at a more convenient time. It appears my phone was automatically searching just for the Telstra network (which does not exist in the UK) and once I had turned off the automatic selection on my android phone and selected the partner network (EE) manually, it was fine.

Aldis mobile phone starter pack is crap you can't activate it or do not in my opinion don't buy Aldis mobile phone starter pack nobody will not be happy at all

I bought a €25 mobile plan with 22gb of data for use on my month long trip to Australia. So stressful setting it up and then coverage was so intermittent I rang customer service 5 times. Had me jumping through some hoops in settings. Shouldn't be this difficult. Eventually it worked for a couple of days running then intermittent again. I needed the data for sat nav as I was there to look after my granddaughter during the holidays but it was so unreliable I wasn't able to trust the coverage to get us around. My anxiety over it was sky high and I lost the will to live. I will never ever use this company again and would advise anyone to avoid at all costs.

Worse experience ever. I bought a stater pack on Saturday and tried to activate it, only received the activation message the next Monday. Tried again and the activation code no longer working. Called the their hotline and spoke to the customer service team but just halfway they hang up without and reason. Their accent is not easy to understand too. I've used Dodo, Belong, Amaysim and they are all very easy for activation process.

Accidentally selected $29 instead of $39 (which is my standard recharge since moving to Aldi mobile), genuine mistake as I was in a rush and didn’t check before I hit recharge, noticed my error and was on the phone to customer service even before the recharge confirmation text came through on my phone - customer service was woeful, representative spoke over the top of me throughout the conversation, they were very difficult to understand and had zero interest in trying to assist me reverse the $29 and revert back to the $39 plan. Log a complaint and customer service pretty much gave me a ‘so sad too bad’ email with zero intention of trying to be helpful. Worst customer service I have ever dealt with and if I hadn’t just recharged I would have gone elsewhere. Absolutely disgusting and very unhelpful and completely GAF attitude of the Customer service team has left me a very unhappy and disgruntled customer

I went into an Aldi store today to get a $25 recharge thinking that it was the same as on the app. the app hasn’t been working for me for the last few days and I need to be able to contact people. I got the recharge and not even six hours later it had run out only called five people and use the Internet twice I didn’t know that they didn’t sell the mobile plan I thought it was the same thing if I knew it was different I wouldn’t have gotten it. I feel like I just got scammed wtaf!! Seriously w t f

Tried to talk to the customer service about it that was a headache

I have been with Aldi Mobile and have had the best service compared to 3 other Telco's. The service is outstanding, and the price is really great including the good options they have. I highly recommend Aldi Mobile, including putting my extended family on Aldi Mobile.

I would like to thank Mandy at the Ewell Epsom Store.On Thursday 30th of December 2023. For helping me pack my bag. This might sound not unusual but it was.because I had just picked up my Christmas tree and she put my items aound it's trunk so I could pull all my goodies home ! As I have mobility issues couldn't have done it without her. Merry Christmas 🤶

Had a family plan with auto recharge. Auto recharge didn't happen, I got no notification of a failure. Mobile service cut off. Aldi mobile support said "we are not obliged to send you a message... it is handled by another processor". As I activated my daughters sim 1st, her phone became the owner on the family plan and apparently it can't be changed without breaking up the family plan and repurchasing it. Support is hopeless. Run a mile! It was good to compare but I'll go back to Telstra at double the price (and that's saying something!)

Worst operator I've ever had. I was supposed to have international messages and they never worked. The assistance doesn't pick up the calls and doesn't reply my emails. They don't have any physical store to assist you, if you have a problem you're screwed up.
Internet always works super slow.

Great service in Australia but do not try to use overseas.
Aldi advertise 300 minutes of international calls but you then also need to prepay for the calls. The carrier they use in USA does not even connect. So my prepay credit cannot be used.

They stole my 6 months of my 12 month plan when I tried to top up data and I phoned customer service to fix the issue and they have made me wait for 4 days and this is still not fixed! I can’t make calls or text. This is terrible service and very upsetting. Customer service has given me the run around and has not helped at all. The problem is unresolved.

Absolutely awful company, non-existent customer service.
They stole 450gb of roll over data from my family members account because they turned off auto recharge and have refused to reinstate because the auto recharge was turned off even though they did that. They have just done this with another family member’s account. I have been repeatedly ignored by customer service. Terrible coverage, slow download speeds. Absolutely horrendous company.

They keep taking money from my account, and cant give me answers why they are debiting money from me.

Aldi mobile customer service is the worst ever, no matter when you call they do not pick up, cop out on them, take your money and that's them done, advise on line to contact them through supersupport, mmmm !!! really
Really disappointed, be aware no customer service.

Absolutely appalling customer service. Would never come back or use this service again.

Should be illegal to sell this is as being on the Telstra network. Whilst it does use the Telstra Network it's a highly limited and often completely restricted service. Coverage in regional areas is virtually non-existent. Side by side with a native Telstra phone and a another 3rd party provider which uses the Telstra network Aldi Mobile has no signal in 8/10 regional locations while the other phones have 3 or 4g. In some towns my friends Telstra phones have 5g while I have 3g, but even 3g doesn't work for internet with iMessage and whatsapp messages failing to send. It also has network blackouts outs in the city where it says I have signal but the internet just doesn't work, I thought it was my phone but testing with other hand sets and against native Telsta in the same location shows it's just incredibly poor service on the Aldi-Telstra Network. Presumably they don't pay for full Telstra coverage but I don't believe this is communicated during the purchase of a sim from Aldi, therefore I'll be reporting them to the ombudsman TIO and trying to get some money back while changing to another provider ASAP.

Look forward to a lot of these

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10:27 AM (3 hours ago)
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Do not waste time till they get rid of the phillipines just use another company.