Aldi Talk Reviews 77

Tried to add 2 new users to my current family pack, my auto renew went through on the day and aldi would not let me make up the 30. they said i have to pay again and lose my current roll over data. Greedy buissness.

We switched to Aldi Talk after being really disappointed with Blau.de.
So far so good! The sign up was thorough but easy enough, the service started immediately, they have an app one can download to service the account. We keep our fingers crossed for a better experience than the last.

Great value for money with heaps of data and calls. The data rollover offer is incredible. The network coverage is very good.

On 27 April my attempt to activate an ALDI SIM failed. I had purchased a $ 25 plan. Their system recorded it as go. On 28 April I attempted to activate a second SIM. This also failed. On both occasions I was walked through the process by their phone folks. The proglem was not my phone. Their suggestion that the problem be pushed to a technical team for response within 48 hours is breathtakingly unsatisfactory. Their "technical" experts suggestion of 30 April that I try the SIM after moving to a different location is laughable. At a time when billions of mobile phones are in use and when literally millions of phone ports must occur daily I find this incompetence beyond comprehension.
Uncaring unsophisticated amateurs.

I have now been 4-5 days waiting and trying to get anybody with competence. I transferred my sons mobile from Telstra to Aldi. It shouldn't be that hard to port it from one to the other. However when something goes wrong the staff are basically useless passing from one to another, giving referral numbers via the phone that the next one says there is no record of, and repeating the same thing time after time and not listening or reading the complaint. wanting you to re-do the exact same phone checks again and again with no result and when this happen they pass you on or hang up. Basically the there is "no service to the number" it says on the phone "SOS Only" and "SIM IS NOT PROVISIONED" there is NO SERVICE.. This is because the ported over connection is faulty, as a second SIM was purchased and then supposedly had the number transferred by ALDI to it but it also is showing as FAULTY when tested, and the SIMS have been tested in other phones and they also show "SOS Only" and "Sim Not Provisioned" in them. Yet when a valid working SIM is put in any of the phones to test they work - But ALDI service technicians still tell me must be the phone, or the phones too old (same thing happens in new model) turn phone on off, etc. etc. plus one consultant accused me of not having an ALDI SIM as the number was not one of theirs as ALL their SIM numbers end in N. Yet I have the letter from ALDI that the SIM came in that quotes its number and the SIM (it was the first SIM used) with the number printed on it, and there is no "N". I even spent hours on msg to Telstra to check and verify that the number had been closed and ported over to ALDI and to obtain the "Port-out" number just in case that would help ALDI check and trace what has happened at their end. But NO I cannot get anybody to start to test anything they all tell me its working. If they just tried to call the number they would find it says "The number you have called is not connected." The last but 1 message to me said "We can see usage on the account since the SIM swap can you tell us if there is still an issue." This of course has ignored ALL the msgs etc etc I have been sending to them using wifi and the several hours of wifi messaging trying to get info from Telstra. Like I have said you cannot talk to ANYONE who seems to comprehend the problem they them pass it on once again to the technical team and it goes round and round completely UNSOLVED. This type of service is a disgrace, it is not "service at all."

I've been with them for a year and that was not the best experience in my life. First of all, within this year they constantly shortened my billing period. Their internet is far from a good one and coverage is not sufficient enough for a city. Not talking about going further cause in that case you can just forget about your phone it won't work.
When I terminated my contract and wanted to take my number to another operator they constantly took the money I put on my phone for a number change and said that it's my payment for using mobile internet (I didn't even put their sim in my phone. When I did it to charge it I put phone on a Flight mode). I was trying to get some adequate reply from them for their actions. First, they sent me from one person to another, and at the end just hanged up on me. When our relationship was finally over, they overcharged me with more than 30 Euro.

26/12/2020, 8.40am at Aldi Wattle Grove. My mother, whom I am writing on behalf of, went to the store and which there was a queue crowd assuming that Aldi stated opening time 8:30am. I joined the queue and spoke with a few people there who said that it seems like without no announcement of the opening. I waited with the crowd and speaking to some of them and noticed that there were staff in the store. Approaching 9.03am, I looked in and someone in the crowd called out to me "press the bell", which I did. With no response, a minute later I pressed it again and a minute later the door opened. As I was joining the queue, a staff member, a tall blonde (20 plus) guy called out to me that I shouldn't be pressing the bell, because they open at 9. I replied "There is no indication that it was so". I went into the liquor section and the same staff member was there and he said to me "If you are looking for liquor, there is none for sale today" and my mother questioned why. He replied "Because you created a nuisance" and asked me to leave the store. My mother asked who he was and he replied "The manager. And I can ask anyone to leave and if not, I will call the police". He virtually escorted my mother to the exit. My mother is sure that your cctv cameras would have picked up the incident with witnesses around.

Possibly the worst customer service I've ever experienced. I submitted a change of ownership request asking for the number to be changed from my sister's to mine. It has somehow been processed and now neither of our names are on the account which means no access and no ability to recharge so I can't contact people unless connected to Wi-Fi. They keep saying they need to investigate and can't give us any information due to security reasons and refuse to escalate the matter. Frustrating that the customer is paying for the mistake of the company. No one in the call centre can give us an answer or timeline of when this issue will be fixed. Can't wait to switch provider.

Aldi wrote to say they have no explanation for the "blotches". I think I just might buy a pack of beans, keep them in the fridge for TWO days, take some photos and then post them to their head office for them to give to their laboratory (presumably they have one) and await a response or even an analysis ? ? ?
DREADFUL, INDIFFERENT CUSTOMER SERVICE.

Absolutely satisfied with the service and once there was a problem they showed goodwill without any hesitation.

Why do I have constant difficulties with this service? It's cheaper, yes. I switched from ripoff merchants Optus to Aldimobile. But ever since then, I've had constant difficulties getting my service up and running and also recharging my service monthly. It's been nothing but a pain in the a**. I've had to keep ringing them up just to put balance on my account. The first time I had to ring them to activate my account because for some reason it was still blank, even though I had completed the activation process I still had no service. I cant recharge my service now as, once again, their website and app are not working.

Aldi have the dubious honor of being the most unhelpful mobile company I've ever dealt with. I spent a week trying to activate my SIM, they wouldn't tell me what the problem with the port was, they just kept sending emails saying you need to activate your sim, and then, your activation has failed, no amount of trying to calmly explain, they cant tell me to activate my sim and then send me another email saying the activation has failed would help, I sent them every bit of ID and paperwork they asked for, just nothing. The call center hung up on me 3 times. I would never, ever want to be with Aldi again

I thought I'd try Aldi as it was so cheap and supposedly on Telstra network. I bought the $5 sim (which evaporated very fast) and I also asked for the $15 monthly plan and they took my $20. When the $5 ran low I put the $15 scratch card in, expecting a month of service, I soon realised it was in fact not a monthly, but another PAYG card. It lasted 1 day with very moderate usage. I had gone to another store in the mean time to buy the right card, but they said they don't exist and most stores are clueless. I then had to put my credit card in to get any service, contacted customer service and they've just said bad luck.

Not only that but I've had quite a few bad calls and drop outs, usually it's on Telstra's 3G not 4G network.

I guess if all you need is a cheap and nasty service then get what you pay for with Aldi.

p.s. I shop at Aldi quite a bit and generally like and recommend them, but they have some stinkers of products and poor service due to no returns desk

p.p.s. Eventually Aldi offered me a full refund if I ported out, I did that a week ago, but no refund has come and their rubbish customer service won't respond.

DO NO USE ALDI MOBILE, try Boost mobile, but cheaper, on Telstra and double the data, customer service good and so far coverage etc great

Terrible coverage In Perth metro area , do not sign up you will regret it.
Unable to ring people let alone their own customer service or even recieve my incoming text messages.
I did not receive phone calls consistently, Phone calls go straight through to answer service with no opportunity to answer.
They say its 4G but its mostly 3G or no coverage( it shows as 4 bars but no 3G or 4G icons showing)
Not able to use data , unable to send texts. My text messages from other callers came through in a group when the coverage comes back every few days, especially bad on weekends, which is a nightmare.
I rang customer service and tech support multiple times ( when it was working) and it was a complete waste of time. I tried a different phone , same problems.
No refund or credit, they did not even offer to send out a replacement
sim card. Tech support gave me codes to enter which did not improve the service. Daylight robbery and a huge amount of time wasted trying to resolve the issues.