Alegree Reviews 

340
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting they are excellent value and perform as expected. Many people appreciate the prompt and secure delivery service, with items arriving well-packaged and in great condition. The service is frequently highlighted as helpful and knowledgeable, guiding customers to the right items for their needs. However, some customers also noted occasional issues with delivery times, experiencing longer waits than anticipated. A few other people also felt that they were not adequately informed about additional costs, such as tariffs or import taxes, for international orders. Additionally, a small number of reviewers mentioned receiving items with missing components or parts that did not fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often finding exactly what... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as excellent and better than... See more

Price

Clients share ambiguous opinions on price, with many reviewers consistently praising the great and fair... See more

Service

People report positive experiences with service, often highlighting the quick delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been looking for a stratocaster pickguard WITHOUT any pre-drilled mounting holes. Seems pretty difficult to get hold of but Alegree have them in two colours (black being one, good for me!) for a... See more

Rated 5 out of 5 stars

Great experience when purchasing the batons. They came wrapped and delivered with care and arrived unsnapped. Compared with other shops who do not package theses items correctly and they snap on trans... See more

Rated 5 out of 5 stars

Ordered a diverse array of gear, it arrived well packed and in great condition. Communication was clear and prompt, was able to rectify a stock discrepancy fast and had my order shipped quickly once r... See more

Rated 5 out of 5 stars

Bought a pair of Magma Plume pickups for a Tele. Great quality and dispatched quickly and securely. One small gripe, each wide range has 4 screws, only sent 2! Overall excellent, second set of hand wo... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(340)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

A great selection of quality guitar parts. I recently ordered another set of pickup sponges with springs.
These are brilliant and a huge improvement on the stock items.
Great service
Highly recommended

February 2, 2026
Rated 1 out of 5 stars

If I could give this company negative 5…

If I could give this company negative 5 stars I would.
terrible customer service. I placed an order with this company through EBay, when I asked if the item was in stock after I ordered it no response till the next day, and they where up set about me asking the question so I requested a cancelation. I then placed the same order with Amazon only to find it was the same company. there response was to cancel both orders. Avoid this company at all costs, they clearly don't have the stock when you place a order. they make out they have a large stock of musical spares and clearly they don't. I think they just work out of a shed. that's my opinion. If you like dealing with a company that are very abrupt rude and slow at Email reply's then they are ok I guess. but to Me Avoid them.

February 15, 2026
Unprompted review
Alegree logo

Reply from Alegree

We had 2 of the product you ordered in stock at time of order (amongst many thousands of other products in our 5,000 sq ft warehouse). You requested cancellation less than 24 hours after the message, before we had the opportunity to respond. You were abusive and nasty. We never cancelled any orders on you, you specifically requested both to be cancelled, so I was only too happy to oblige.

Rated 5 out of 5 stars

The website is reliable

The website is reliable, but it could include the VAT to EU countries to the final price to avoid "surprises", at the end I had to pay the extra VAT and another handeling (pretty unfair charge from the post service).

February 3, 2026
Rated 5 out of 5 stars

Excellent quality pickups which match…

Excellent quality pickups which match the description on the website perfectly. Delivery time / construction was longer than advertised, although this was understandable due to moving, and would have appreciated a wiring diagram being sent, but these are minor quibbles given the quality of the product.

January 20, 2026
Rated 3 out of 5 stars

Disappointingly slow delivery

Good quality strap. However, more than 2 weeks delivery time is not great. Missed my son's birthday.
Also, had an email stating that item was still in my basket and I needed to complete the purchase. Consequently ended up with two.

December 22, 2025
Rated 1 out of 5 stars

AVOID THIS COMPANY

Terrible service, Alexander Green very rude, terrible customer service, waited 3 weeks for order that said it would be 3 days, had to pay TWICE for postage as I needed my item!
Do a bit of research before buying from this company, I wish I had!
UPDATE - Alex Green had the audacity to phone me after I left this review expecting to intimidate me! I’ve now contacted trading standards.
UPDATE 2 - Alex Green now threatening me with legal action as i said i would find out his business location to add to my report to trading standards if he called my number again!
WOW….

December 8, 2025
Alegree logo

Reply from Alegree

Gary did not pay twice for postage - he paid once, then his first payment was deducted from the upgraded service he requested.

Royal Mail was exceptionally delayed during the Christmas period (as per usual) leading to the long lead time.

In regard to the 'Update' posted - he was phoned so that the tracking number of the second shipment could be provided. As a phone call shortly after Royal Mail's end of day on the following working day would suggest. Gary decided instead of listening to the shipment update he would instead threaten violence with 'If you phone this number again, I'll find out where you are'. He's been given the opportunity to retract his statement, but has decided to deny threatening behaviour (on a recorded line).

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