Alegree Reviews 

341
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting they are excellent value and perform as expected. Many people appreciate the prompt and secure delivery service, with items arriving well-packaged and in great condition. The service is frequently highlighted as helpful and knowledgeable, guiding customers to the right items for their needs. However, some customers also noted occasional issues with delivery times, experiencing longer waits than anticipated. A few other people also felt that they were not adequately informed about additional costs, such as tariffs or import taxes, for international orders. Additionally, a small number of reviewers mentioned receiving items with missing components or parts that did not fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often finding exactly what... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as excellent and better than... See more

Price

Clients share ambiguous opinions on price, with many reviewers consistently praising the great and fair... See more

Service

People report positive experiences with service, often highlighting the quick delivery and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been looking for a stratocaster pickguard WITHOUT any pre-drilled mounting holes. Seems pretty difficult to get hold of but Alegree have them in two colours (black being one, good for me!) for a... See more

Rated 5 out of 5 stars

Great experience when purchasing the batons. They came wrapped and delivered with care and arrived unsnapped. Compared with other shops who do not package theses items correctly and they snap on trans... See more

Rated 5 out of 5 stars

Ordered a diverse array of gear, it arrived well packed and in great condition. Communication was clear and prompt, was able to rectify a stock discrepancy fast and had my order shipped quickly once r... See more

Rated 5 out of 5 stars

Bought a pair of Magma Plume pickups for a Tele. Great quality and dispatched quickly and securely. One small gripe, each wide range has 4 screws, only sent 2! Overall excellent, second set of hand wo... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(341)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication. Would definitely recommend from my experience. Will deal with again in the future.

February 25, 2025
Rated 4 out of 5 stars

Fast shipping, great service

I ordered and it was shipped within the next few days. As I live abroad, they had to send it over air, which was fast. There wasn’t any issues I could see, packaging was perfect. Although, this might be my mistake, but I ordered it in a different colour, but oh well.
Overall, an amazing experience, would buy again 👍🏽

March 3, 2025
Rated 1 out of 5 stars

Sent wrong item(s) and then expected me…

Sent wrong item(s) and then expected me to arrange and pay for return postage before issuing refund.
Has unfortunate attitude and does not want to appreciate customer point of view.

February 17, 2025
Alegree logo

Reply from Alegree

Firstly, you were apologised to for warehouse making a simple picking mistake. Unfortunately in 2025, humans are still the main warehouse workers, and humans have a tenancy to occasionally make mistakes.

Not 'appreciating the customer point of view' would have been not to provide you with a prepaid return label and not having the product picked up from your house because you insisted placing it in a letterbox was far too much of an inconvenience for you. However, in this situation, exactly this was done for you.

You spent 20 minutes on the phone chewing my ear off for politely requesting a photo of what you've received (because you insisted you received something that we didn't stock, and you ended up being wrong about it). Asking for this photo allowed me to correct our stock levels of the product you were mistakenly sent, as has already been explained to you by email. You aggressively repeated on multiple occasions that asking for a photo to ascertain what had happened was the equivalent of accusing you of lying. Interesting interpretation.

Contrary to the purpose of this review, you've exposed we deal with issues in a professional and satisfactory manner. Thank you for your beneficial review to Alegree.

Rated 5 out of 5 stars

Fast processing, fast shipping to the Netherlands

I ordered Lace Sensor Silver single coil pickup in the UK because it is not available anywhere in Europe

Very satisfied with the servers fast shipping to the Netherlands friendly contact about my question

Reliable webshop Alegree

Ik heb Lace Sensor Silver single coil pickup besteld in UK om dat in Europa nergens te krijgen is

Er erg tevreden over de servers snelle verzending naar Nederland vriendelijke contact gehad over mijn vraag

Betrouwbaar webshop Alegree

February 6, 2025
Rated 4 out of 5 stars

Little tip from abroad

Everything is going on the terms by now, the guitar arrives tomorrow. Really nice price, but bit tricky... maybe the web could include, like E-Bay, some automatic calculator for taxes for each country, so the customer more less knows the real ammount he/she's gonna pay, i mean after Customs. this morning, i've had to pay in taxes around the 30% of inicial ammount i did pay some weeks ago for the article and the shipping. this is gonna happen anyway on importations/exportations, but would be nice that the prices were more oriented to a worldwide target of costumers who just want it easy and at the frontdoor, with no paperwork.

January 30, 2025

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