My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Love it needed to have name on it…
Love it needed to have name on it embroided on it wasn't sure if you do it
May 26, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you love your order.
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the really good uniform.
Kind regards,
Alexandra Customer Care Team
Easy ordering!
Easy ordering, packaging good, delivery on time and products are of quality and true to fit sizing.
May 25, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the good quality clothing you received and the ease of ordering.
Kind regards,
Alexandra Customer Care Team
The courier used for delivery dropped…
The parcel delivered timely, clothing items were perfect.
June 5, 2026
Reply from Alexandra
Good Morning,
Thank you for taking the time to leave a review.
Please accept our apologies that your parcel was left by your door without the courier first checking whether anyone was at home. As discussed during our telephone conversation and in our email correspondence, we will be raising this matter with our courier to help prevent this from happening again.
Thank you also for your positive feedback regarding the uniform you received. We are delighted to hear that you are pleased with it.
Kind regards,
Alexandra
Customer Care Team
Luma scrub trousers
Really pleased with my Luma scrub trousers. Very comfortable fabric, fit is excellent and they wash really well.
May 25, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are pleased with the Luma scrub trousers and the quality of them.
Kind regards,
Alexandra Customer Care Team
I havent yet received it
May 25, 2026
Reply from Alexandra
Good Morning,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our apologies that your parcel was not received. As advised in our telephone message and email, our courier attempted delivery on three occasions and left calling cards during each visit. Unfortunately, as the delivery attempts were unsuccessful, your order was returned to us.
A full refund will now be processed back to your original payment method.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear your order was delivered with care.
Kind regards,
Alexandra Customer Care Team
Good quality clothing you can trust I'm…
Good quality clothing you can trust I'm super happy and will be definitely be shopping here again.
June 3, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the good quality clothing you received, its great to hear you will be shopping from us again.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We so glad to hear that your queries were responded in a timely manner and your uniform arrived safely and undamaged.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the fast delivery and the item is just as described.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Steve,
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our apologies that your email was not picked up. We do operate with a 48-hour SLA for email responses.
As discussed with your colleague this morning and confirmed in my follow-up email, I have forwarded your request to our Credit Control team, who will send copies of the invoices along with a statement of account.
During our conversation, I also advised that for orders placed online, invoices can be downloaded directly from your online account.
Kind regards,
Alexandra
Customer Care Team
I’m still waiting for 2 of the…
I’m still waiting for 2 of the embroidered tunics in white out of 5 I’ve chased 3 x now
May 14, 2026
Reply from Alexandra
Good morning Adele,
Thank you for taking the time to leave a review. We appreciate all feedback from our customers.
As mentioned in my telephone message and email, I have sent you the proof of delivery for your order, which was delivered on 8 June.
If you have any further questions or require any additional information, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the very good quality uniform.
Kind regards,
Alexandra Customer Care Team
A company to always work with - Alexandra
The tunic was an excellent colour choice out of the many available. The fit was slightly on the larger size, but with movement ability required it fits well. Washes well and the colour did not run. Will continue to use Alexandra today and tomorrow as I did 35 years ago when working in a Nursing Home. Thank you for keeping quality workwear affordable.
May 19, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the quality of uniform you have received.
Its great to hear that you will continue to use us.
Kind regards,
Alexandra Customer Care Team
Not yet received order or update
Not yet received order or update. Now I keep receiving review emails when I haven’t got my order!
May 19, 2026
Reply from Alexandra
Good morning, Gemma,
Thank you for taking the time to leave a review. We appreciate all feedback.
We are sorry that you did not receive your order. Having investigated the matter, it appears that the delivery address provided was incomplete, which meant our courier was unable to locate the address.
As advised in our email, your order has now been returned to us. As the items have been embroidered, we will arrange for the order to be dispatched back to you as soon as it is received at our warehouse. I am personally monitoring the return and will keep you updated once the order has been received and re-sent.
Kind regards,
Alexandra
Customer Care Team
Quality is very good
I ordered three uniforms and a fleece from Alexandra, and I am very pleased with them. The quality is excellent, the material feels strong and durable, and they look very professional. The fleece is comfortable and well-made, and the uniforms fit well and appear suitable for regular use. Overall, I am very satisfied with my purchase and would recommend these products.
Very pleased with my order. The uniforms and fleece look great, the material is strong and durable, and the quality is excellent. Comfortable to wear and professional-looking. Highly recommended.
May 30, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the quality of the fleece you have ordered.
Kind regards,
Alexandra Customer Care Team
Don’t assume tops and bottoms will match despite being sold as same colour!
Tops and bottoms are not the same colours despite being advertised the same. Stated they would amend website but so far hasn’t (weeks ago now) - poor customer service. THE RESPONSE IS NOT ACCEPTABLE - IF BOTH GARMENTS STATE EXACTLY THE SAME COLOUR THEN HOW DOES A CONSUMER KNOW THEY ARE FROM DIFFERENT SUPPLIERS???
May 21, 2026
Reply from Alexandra
Good morning Denise,
Thank you for taking the time to leave a review. We appreciate all feedback.
We are sorry to hear that the trousers and top were not a good colour match. Having reviewed your order, I can see that these items are from two different brands, so an exact colour match cannot be guaranteed.
As discussed in my voicemail and follow-up email, I have recommended some alternative trousers that may be a better match for the top you ordered.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that there were no problems with exchanging your items.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the ease of ordering along with the fast shipping and great items.
Kind regards,
Alexandra Customer Care Team
Fantastic
I love the Quality of the material and the logo embroi
dery is fantastic , makes my therapist tunics look so professional .
Great delivery service .
May 17, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear pf the great service you have received, along with the good quality of the embroidery and quality.
Kind regards,
Alexandra Customer Care Team
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