Alibaba Cloud Reviews 

I don't even want to give one star for the review but could not figure out how to delete it to give ZERO starts. I was scammed by Alibaba Cloud in the amount of $4800.00 deducted from my checking accounts and also they chard $1800 to one of my crecit cards. I was sent a text link notifcation from USPS saying I needed to pay to have a package redelivered. And then I clicked on the link to pay, a $3.00 re-delivery charge, thinking it was legitimate. Fortunately I got an alert from my bank questioning whether I authorized the high dollar purchase and also fortunately, through PayPal I was able to get all of my money refunded but it felt the same way you feel when something has been stolen from you. I would not recommend using this service at all. How sad that this company does this to people-pure greed.

I've got a server located at HK on their platform, the connections to the clients are really unstable. You'll also get TCP reset sometimes.

BE AWARE

OMG where do I start. Worse company to be on planet earth or even in galaxy. They will need to hire people who can understand English. Promise with no fulfilment. Rude and never got chance to experience. Please be careful using this service. I do not recommend them.

I have 15 domains with them and there is NO WAY TO CANCEL! I cannot find a way to contact support either so I will dispute these transactions. I do not want to auto renew!

It is totally useless. It is not beginner friendly at all.

You must setup everything by yourself. Even when you wnat to just host something on the fly just like on Heroku, on Ali cloud just get ready to spend 2 to 3 days if you still a newbie and even hours for those who are way experienced.

I dont ever recommend it for anybody.

It is just annoying.

Dont even waste your time.

I just had to put a satrt because that is the only way I can write this. Else, it does not even deserve a star

It's very difficult to get to talk to a customer service agent.

Simply the worst "cloud" service provider. It is a bad joke out of China. Companies like Dreamhost, Bluehost and Godaddy are way better than this bad joke -- let alone real Cloud Giants like AWS or GCP.

This joke of a company locked my free instance so I cannot delete it and thus start to get billed for it.

No matter what I did I cannot unlock my instance. Hell, I cannot even delete my account -- this is a joke. What should I do? Perhaps change my email address and than delete the disposable email address?

Have some experience with this cloud. Not fantastic, but not bad

no tech support. you can open a ticket that gets ignored for 3 days. can't speak to anyone. the one time they called me back it was 11pm because they operate on HK time. now it's like Hotel California, they won't let me close the account. They're saying there's still 'furnace' resources even though i deleted everything. search on all of alibaba's support documents, knowledge base, on google, there is no reference to 'furnace'.
update: 10 days now, they have me jumping through hoops and screenshotting all THEIR site's errors and they 'escalate'. They REFUSE to delete my account no matter what i do

I am very sorry not to check Trustpilot yesterday. I made account setup days ago and yesterday I pay 1 mio SMTP mails for 200+$. Indeed they dont recalculate VAT but OK. Today account is still on 62.000 starting quota, smtp credentials doesnt work (domain is verified), chat also closed. I put ticket on support and Ill wait for 1 day otherwise Ill dispute on paypal. Very poor customer service, slow not "existend" indeed.

its just bad and buggy

I’ve never heard of this company yet I had to cancel my card because they kept trying to take $1 each time. I tried to call customer service but nobody would answer.

Use the 4 major Cloud providers and so far.

Pros:
- Monthly commitment.
- Services that goes through the great firewall for better cross-border connectivity with China.

Cons:
- Inexistant support and incapable of speaking English
- No transparency on service availability
- Connectivity pricing outrageously expensive due to protectionism that prevent any kind of competition.
- Terrible performance on the entry-level instances
- Documentation and UI translation issues (Chinese here and there at time)
- Take it or leave it mentality.

Note: All the good review are from employees. A quick due diligence is required.

Signed up for a free trial. Didn't receive anything. Opened a support ticket and was prompted to send a LOT of personal information for ID verification, including passport and bank statement.

Never seen anything like this before with other hosting services and cloud providers.

Don't waste your time, just use any other reputable cloud provider from top3. I can confirm that top1 company's support is much better and the experience is nicer to customers than Alibaba ever could be.

DeepL translation for our Chinese friends:
注册了免费试用。没有收到任何东西。打开支持票据，被提示发送大量的个人信息进行身份验证，包括护照和银行账单。

从来没有见过这样的事情之前与其他托管服务和云供应商。

不要浪费你的时间，只要使用任何其他信誉良好的云提供商从top3。我可以确认，top1公司的支持比阿里云好得多，对客户的体验也比阿里云好。

Easy to use interface, this very important for me. But the system doesn't respond in real time.

Let's start from the Beginning.
I bought USD 250.91 on items from a seller named Wenzhou En Ke Jie International on the 03/11/2020. I bought many other items from different sellers and I got all of them, perfect and on time. I was told by the seller I would get my parcel around 13/12/2020. I did not get my parcel by the time I was told. So the maximum i should wait following what trade assurance says is 60 days if it's composed by air/sea shipping. So I waited, I messaged the seller and he did not answer me, I opened dispute on trade assurance for 3 times, in all of them something related to an port nucleic acid test was mentioned as an excuse of the delay and that the seller had shipped my physical package. So I emailed UPS and asked them about my package and about this port nucleic acid test and they answered me that they do not know about this test and they also said the seller only created the label but the physical package was never got by them. There are lots of lies and misinformation, almost 3 months have passed and trade assurance has done nothing to help a costumer. I would love a way to get my money back.

Please stay away from this cloud provider, They are stealing users information and selling it to China, that comes to no surprise since it is a Chinese company but asking me to verify my identity with Passport, Drivers License, ID license, and also credit card number which all needs to be sent to a very suspicious email address and the worse part of this is after they were caught selling indian users information to China just 2 months ago, what an absolute joke!!

Our team was thinking to move our computing instances into Alibaba Cloud (saw their free trial and advertising everywhere).

Sadly, Alibaba Cloud has the worst UX with an awful customer service (they will contact you to upsell and then keep ignoring your problem without solving anything).

With that being said, it doesn't even worth your time to compare Alibaba Cloud with AWS, Google Cloud, Azure, Digital Ocean or any other cloud computing service providers.

They even ask for a complicated verification process to get a free trial, which at the end we DON'T get a real "free trial". They still DEDUCT the money from you for its service（Yes they do...). So there is a sense the free trial is created to lure people sign up and then choose the wrong package.

Fortunately, they cannot deduct much big enough since we didnt put my credit card (be careful to use your credit card).

Do they care about customer satisfaction? Well, don't even think about it (FORGET IT).

They will leave you disgusted, with losing money + time and poor experience.

If you can use English for doing anything online, it's better to never think about try their service. Just go to Google, AWS or Azure (and stay there).

Hope this review helps.

Good service

Cheaper than American couterparts but not always accessible overseas