The agent (Daryl) with whom I eventually discussed Alinta prices was very patient and informative. I was grateful for his clarifications and explanations. I had been told by an earlier agent that the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... See more
Company replied
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad communication
Bad communication, unexplained bills, no one knows what’s going on. 100% would not recommend
September 9, 2026
Unprompted review
Reply from Alinta Energy
Hi Ollie,
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve our services.
We have forwarded this to the relevant department so that we can ensure a better customer service experience moving forwards.
Sally
I’ve had other companies trying to get me to change
Happy with the company and easy to manage for me.
October 13, 2026
Reply from Alinta Energy
Hi Lynn,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very helpfull
October 12, 2026
Reply from Alinta Energy
Hi David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very thorough with information.
Very thorough with information.
Answered questions respectfully
October 12, 2026
Reply from Alinta Energy
Hi Garry,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Beware this electricity company
Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter. 3 family members went to Europe still winter no one home till evening charged me 1232 for that quarter / BINGO GOT THEM SINGLE HANDED no way i used up that much electricity on the everning with one person home, ALINTA ENERGY JUST RIPPED ME OFF THESE SMART METERS CAN BE AJUSTED TO SUITE THESE SHARKS. BEWARE THIS COMPANY , THEFRE RIP OFFS
September 21, 2026
Unprompted review
Reply from Alinta Energy
Hi Peter,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
I have been using Alinta for many…
I have been using Alinta for many years, no issues.
October 10, 2025
Reply from Alinta Energy
Hi Frank,
We appreciate your long-term loyalty and are glad your experience has been smooth.
Lilly
Totally different charges than promised
Told me my daily charge would be $1.01. Off peak hot water around $ .17/kwh. Peak around $.24/kwh . Get my bill and totally changed
October 8, 2026
Reply from Alinta Energy
Hi Donald,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
Reply from Alinta Energy
Hi Bill,
We are so glad to hear that our team offered helpful details. Thank you for your review.
Lilly
very patient and informative employee
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly.
The length of the call was adequate for understanding all of the detail of the plans for electricity and gas.
October 9, 2026
Reply from Alinta Energy
Hi Janice,
Thank you so much for your wonderful feedback. We are happy to hear that our team member provided clear, detailed information while remaining patient and friendly throughout your conversation. We truly appreciate your positive support.
Lilly
I was already an existing Alinta Energy…
I was already an existing Alinta Energy customer and when I tried to apply for fair go 40 account, my account number would not accept with my name and birth date. So I had to apply as a new customer to receive the discount. I found the process very confusing for an existing customer.
October 8, 2026
Reply from Alinta Energy
Hi Dianne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
I liked the greeting and service and…
I liked the greeting and service and the advice I got was very helpful thanks
October 6, 2026
Reply from Alinta Energy
Hi Paul,
Thank you for your great review. We appreciate you taking the time to let us know about your experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Linda provided great customer service
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional.
Signing up was very straight forward and she organised a meter inspection for me to make the transition more quickly.
I found the offer details through the Energy Made Easy website.
October 6, 2026
Reply from Alinta Energy
Hi Peter,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Colin,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
My experience was excellent
My experience was excellent. The lady was very patient, polite, courteous & had a lot of knowledge.
10/10 from me .
October 5, 2026
Reply from Alinta Energy
Hi Jo,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Well I’m not happy apparently something…
Well I’m not happy apparently something went wrong and we are moving in with no power
It was to be conected today
Now my food is going to thaw and go bad. Not happy
October 6, 2026
Reply from Alinta Energy
Hi Karen,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
To many hoops (numbers)
To many hoops (numbers) to go through, to get to someone to talk to.
October 6, 2026
Reply from Alinta Energy
Hi Dimitrija,
Thank you for leaving us your review. We appreciate you taking the time to let us know how we can improve our customer service experience.
We have passed this feedback on to the relevant department so that we can work towards a better process.
Sally
New address
The extremely friendly nature and helpfulness of the gentleman I dealt with.
October 5, 2026
Reply from Alinta Energy
Hi Jane,
Thank you for taking the time to leave us such a wonderful review. We appreciate you letting us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same friendly and helpful manner.
Sally
Reply from Alinta Energy
Hi Megan,
Thank you for taking the time to leave us your review. We appreciate hearing from you regarding your experience with us so far.
We look forward to assisting you with all your future enquiries.
Sally
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