Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
My initial phone call a week ago was difficult as I could not understand the person I was speaking to however today I spoke to Jamie and he was excellent. He took time to explain everything to me. H... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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Reply from Alinta Energy
Hi Sandra,
We're so glad to hear you experienced quick, clear, and precise service. We truly appreciate your kind words!
Lilly
Easy Electricity Change
I was so glad that I did not have someone ringing me regarding my enquiry. Great to do it all online.
August 14, 2026
Reply from Alinta Energy
Hi Andrea,
We're so glad our online process made your experience easy and convenient. We appreciate your positive feedback!
Lilly
Reply from Alinta Energy
Hi Leanne,
We're happy to hear that your experience with us was quick and easy! We appreciate your positive feedback.
Lilly
Oliver was easy to understand
Oliver was easy to understand, he has very good customer experience
August 13, 2026
Reply from Alinta Energy
Hi Robert,
We're so happy to hear that Oliver provided you with such a positive and clear customer experience! Thank you for sharing your feedback.
Lilly
Hopefully it’s a cheaper deal as we are only Pensioners
August 13, 2026
Reply from Alinta Energy
Hi Lena,
Thank you for your review. We appreciate you taking the time to reach out to us.
We look forward to assisting you with all your future enquiries and will always let you know if a cheaper plan is available via your bill.
Sally
Very helpfull
August 13, 2026
Reply from Alinta Energy
Hi Frank,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Good luck trying to get hold of anyone…
Good luck trying to get hold of anyone to help you.
My smart meter stopped reporting my usage. Do you think alinta would help…
Alinta, pushed to Energex, pushed to Plus-ES, pushed back to alinta.
Alinta are the ones who need to raise the issue with the meter installer but they won’t help.
Happy to take my money though 🤨
August 13, 2026
Unprompted review
Reply from Alinta Energy
Hi Plumbs,
We’re sorry to hear about the difficulty you’ve had getting this resolved. We understand how frustrating it is to be referred between different organisations without a clear outcome, particularly when your smart meter is not reporting usage.
Please contact our customer service team on 13 37 02 or via web messaging at Contact us, so we can review the issue and work with the relevant metering provider where required.
Kind regards,
Sally
Poor Customer Experience
Spoke to 4 people on Monday and was told I would be emailed a contract in approx 3 hours. Now Thursday and still waiting. They make it very hard to stay with them when you need to do something outside paying a bill. No follow-up if there was an issue just left hanging. Very disappointing as we have been business customers for many years. Thank you for your response Sally, doesn't really help as now Friday and still they have not done what they said they would do and I have already spent over an hour on the phone with them why should I have to spend another hour identifying myself on your services so they can do what they said they would do? Still a one star as nothing lower.
August 10, 2026
Reply from Alinta Energy
Hi Helen,
Thank you for taking the time to leave us your feedback. We appreciate hearing about your experience with us and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant department so that we can work towards improving our customer service experience.
In the meantime, the fastest way to follow up with us is via our web messaging service which you can access via the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
Great professional help.
August 13, 2026
Reply from Alinta Energy
Hi Bruce,
Thanks for the great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Youli,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same fast and simple manner.
Sally
Straightforward, no hassles
First of all, I could understand him very important. All information was pretty clear thank you.
August 11, 2026
Reply from Alinta Energy
Hi Javier,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Slavica,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
No help, won’t accept any responsibility.
The company generated the wrong surname on one of three accounts we had with them then insisted we had to pay a fee to have the problem rectified! Also refused to discuss a disputed bill with me as my name was not on that one account, even though they had spoken to my husband previously and he gave them his permission for me to act on his behalf! Avoid this provider at all costs!
May 25, 2026
Unprompted review
Reply from Alinta Energy
Hi Sandra,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Great Customer Service Operator
I dealt with a wonderful representative, she was easy to understand, clear in her explanations of the plan.
She answered my questions, I felt very comfortable with the plan she reccomended.
August 10, 2026
Reply from Alinta Energy
Hi Alison,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy to access and reasonble price.
August 10, 2026
Reply from Alinta Energy
Hi Frederick,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The people that sell for you lied about…
The people that sell for you lied about ti being cheaper than agl. You are actually dearer. We just cancelled it instantly we found out. Please don't ever contact us again.
August 8, 2026
Reply from Alinta Energy
Hi Gary,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
New what they were doing.
August 10, 2026
Reply from Alinta Energy
Hi David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Editha, thanks for reaching out!
We are so glad to hear that our customer service officer was able to provide you with such helpful assistance. Your positive feedback is truly appreciated!
- Peter
We spoke to Tallia regarding joining…
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope she goes a long way within your company she is an absolute pleasure.
August 7, 2026
Reply from Alinta Energy
Hi Leilani, thanks for your feedback!
We are so pleased to hear about your positive experience with us and that our team member provided such excellent service.
We truly appreciate your kind words and are delighted you chose to join us. Thank you for sharing your wonderful feedback!
- Peter
Simple and easy
August 6, 2026
Reply from Alinta Energy
Hi Jane,
We are thrilled to hear that you found our sign up process simple and easy. We aim to provide clear and easy processes to our customers.
Thanks,
Elena
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