Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
My initial phone call a week ago was difficult as I could not understand the person I was speaking to however today I spoke to Jamie and he was excellent. He took time to explain everything to me. H... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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The application fee is not disclosed…
The application fee is not disclosed clearly, I have now moved to Kleenheat - they do not charge a fee for opening an account! I do not recommend Alinta!
June 15, 2026
Reply from Alinta Energy
Hi Patricia,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Moved over to new supplier
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover.
Thankyou to the staff member who handled my request.
App was easy to install and has very clear instructions with information about all product details and payment options.
Hopefully everything will continue smoothly.
Very happy so far :)
August 3, 2026
Reply from Alinta Energy
Hi Christine,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Mel !
Mel, who I spoke to , is one of the nicest people I've ever spoke to. Please give her feedback. She would be the reason why you guys do well as a company.
July 1, 2026
Reply from Alinta Energy
Hi Lance,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Excellent sign up
All details were set out in an easy way.
Quick set up with excellent instructions and communication was precise.
August 3, 2026
Reply from Alinta Energy
Hi Sam,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Johny,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Alex,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Been great with competitive prices and…
Been great with competitive prices and great communication
August 2, 2026
Reply from Alinta Energy
Hi Kelly,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Being an aged pensioner living on my…
Being an aged pensioner living on my own your efficiency over the phone & your understanding & politeness was simply the best.
Thank you
July 27, 2026
Reply from Alinta Energy
Hi Helen,
Thank you for taking the time to leave us your review. We appreciate you reaching out to us to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same polite and efficient manner.
Sally
Reply from Alinta Energy
Hi Cindy,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We’re happy to help and look forward to assisting your with all your future enquiries with us.
Sally
Excellent
Great communication spoke very well. Very clear in what information I was given.
July 31, 2026
Reply from Alinta Energy
Hi Anthony,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
very disappointed in call center
very disappointed in call center, already made 2 calls now need to call them back 2 more times because my husband gave permission done his POI and said yes to what needs doing as his the main account holder, but now they need to speak to him again to get his permission again but he had left, after an hour on phone I need to make 2 more calls because I cant update something as well until I actually move so another call is required.
July 31, 2026
Reply from Alinta Energy
Hi Michelle,
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us so far and we’re sorry to hear it wasn’t the best.
We recommend having the primary account holder add you as a secondary contact via MyAccount as this will make sure we can speak to you with regarding the account with out needing to confirm with you husband.
Sally
Reply from Alinta Energy
Hi Brian,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Reply from Alinta Energy
Hi Tosha,
Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us.
There are multiple ways to stay on top of your payments. You can set up direct debit online via your MyAccount or if you prefer you can arrange recurring payments via BPAY.
Sally
My mate jumped on the computer and…
My mate jumped on the computer and completed it quickly 👍🏻
July 31, 2026
Reply from Alinta Energy
Hi Adrian,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Patience and clarity from the assistant…
Patience and clarity from the assistant was much valued and appreciated.
July 30, 2026
Reply from Alinta Energy
Hi Elizabeth,
Thank you for your wonderful review. We appreciate hearing from you regarding your experience with us.
We look forward to assisting you with all your future enquires in the same clear and patience manner.
Sally
I have had a problem with those company…as above
I have had a problem with those company since my husband died and I have been trying to get this account in my own name and with all the benefits we were receiving before. I received poor infornation, I have had my legacy solar contract reduced to 4 cents and I have had to fight to get the credit transferred to my account Very poor service and I am sick of hearing platitudes re my husbands death , then veing treated abysmally. Very poor conduct. Now I am sitting here with no electricity for already four hours so you can reconnect under a different name I only gave one star because there was not any lower scorr
February 1, 2026
Reply from Alinta Energy
Hi Jennifer,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience with us and we’re sorry to hear it’s not the best.
We will pass this on to the relevant team to ensure we are working to improve our customer experience moving forward.
Sally
Reply from Alinta Energy
Hi Kumudu,
We're so glad you found our gas rates competitive and our online process quick and easy! We appreciate your positive feedback.
Thanks,
Elena
The persons I dealt with were polite
The persons I dealt with were polite , efficient and proffessional. Thank you Alinta
July 30, 2026
Reply from Alinta Energy
Hi Alison,
Thank you for sharing your positive experience with us! We are delighted to hear that our team members were polite, efficient, and professional. Your feedback is greatly appreciated.
Thanks,
Elena
se…new utilities
I normally don't have time for these calls and can have trust issues giving info over the phone etc but l also know the different utilities companies only offer the good deals to new customers and getting a 640 gas bill for 2 in small unit l thought I'd at least listen and l could tell the call centre guy called Eddy was knowledgeable and wasn't scam type questions and over a few minutes he got a better provider and just the 640 gas bill now will change to almost 200 cheaper! At 450 it's around 33% cheaper so can't think how it could've been quicker or cheaper
July 30, 2026
Reply from Alinta Energy
Hi Gregory,
We are delighted to hear about your positive experience with us! It's completely understandable to be cautious about sharing information over the phone, especially with concerns about utility bills. We are so pleased that our team member was able to provide clear, knowledgeable assistance and help you secure such significant savings on your gas bill. We always aim to make these processes as straightforward and beneficial as possible for our customers. Thank you for sharing your feedback, it truly motivates us.
Thanks,
Elena
Reply from Alinta Energy
Hi Don,
We're so glad to hear our team provided such helpful service. Thank you for sharing your positive experience with us!
Thanks,
Elena
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