Allianz Insurance Reviews 

"I strongly advise against using this company for travel insurance. Their operations are highly disorganised, and their terms and conditions do not cater to the actual needs of travellers. If you want to waste your money, choose Allianz. Their customer service team is completely unhelpful. Save yourself the trouble and avoid them."

Very easy to set up an account and be insured straight away

Everything is very easy to follow. I like the fact you can request your documentation by post as well. I’m very old school so love this aspect.

1)You refused to insure my second car even do I have 30+years no claim
2) House insurance,got better insurance cover and at a cost of £189
Regards Jan Stroeve

There is no way to speak to an advisor apart from making a claim. The AI bot tells me that all agents are too busy to discuss my query over chat app, and there aren't any phone numbers to call.

Customer service is terrible.

horrendous time trying to activate this insurance and the associated first payment and the direct debit. your online chat forum can only be classed as redundant as it throws you out if all agents are busy so you are not even in a queuing system you have to reinput details again and again and again. What a disasterous customer experience this is.

Received a reply today:- Hello, Thank you for getting in touch with Allianz Online. We have escalated this to our technical team as we are running in to difficulties when cancelling your policy. We will be in touch when this has been resolved and will issue your refund accordingly.

DISAPPOINTED NO REFUND YET.
John McGrory

Received a reply today:- UNBELIEBLE

Here's to another year together.
We've got you covered from 06 August 2026.
It's great to have you with us for another year! Whether you need it now or later, you'll find everything you need in our home insurance hub. It's full of useful info to help you stay in control of your cover.
Thank you for renewing your digital-only cover from Allianz Insurance.

We’re constantly looking for ways to improve our service, so we’d love to hear about your recent online home insurance experience.

The survey should take you less than two minutes to complete and will be open until 14 August 2026

UNBELIEBLE UNBELIEBLE UNBELIEBLE

Simple & straightforward - no hard sell on options

With the Allianz online only system there seems to be a breakdown of communication between Allianz and their customer?
I obtained quotes and selected Allianz for what I thought was the best all round cover.
I thought I had selected Allianz at the end of my reviews, and then had no communication or status from approx three and a half weeks ago.
When I wrote to them asking where my documents were I was told they would be issued the week before the expiry of my current cover.
I had previously logged onto their site to find no documentation there.
Seven days prior to my expiry of current cover I request ed what my current ststus was.
I received immediately a long email stating I should go onto their website (obviously AI driven) no-one can type that quickly!
When I logged on, I had to again review all my data set up my direct debit, which I did, and it appears my new cover was then produced.
When I tried to print off my certificate of insurance (I keep this in my car) the certificate would not download.
What has happened to the old methods of actually speaking with an insurance person?

Took a while to find renewal quote and change payment details. communication needs to be clearer with fewer distracting ads!

I have been with the company for 3 years now, just auto renewed as the price was fair, about what I was expecting. Never had to make a claim or even contact the company however I know that if I need to.it is all done online unless I have to make a.claim.
I can change my mind anytime about auto renewal and it is very easy to.opt out you simply untick the box!! No drama No issues.
Highly recommend this company overall.

It was simple and easy to navigate the online quote, transpartant with the diffrent levels of cover.

I paid for insurance with them for a concert but they wouldn’t pay out when we missed it. They said as the tickets had been scanned they wouldn’t pay even though we didn’t see the concert as one of our party was taken ill after about 10 minutes of being there, even though they ended up in hospital.
Not worth getting the insurance for concerts so avoid if possible.
REPLY BELOW FROM ALLIANZ: it’s a waste of time replying telling me to contact customer service when your customer service were no help whatsoever. I’ve used your insurance for years for concerts and this is the first time I’ve had to make a claim to be told I wouldn’t get anything back. So therefore your insurance is a waste of time getting and I will not be using this on the future, I will also make everyone I know aware of how I was scammed out of paying for nothing!

Really easy to get a policy on the website. Competitive pricing from a large global backed company. Happy with the offering.