All Pet Solutions Reviews 

124
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I ordered 2 pool pumps (£499.98) and paid £4 for next day delivery. They should have been delivered by DPD today (12th August 2026). I tracked the parcel and it showed that it was out for Dispatch. N... See more

Company replied

Rated 1 out of 5 stars

Recieved a defective UV unit. Reported it to Allpet Solutions who requested me to dis-assemble the unit to find the problem myself. During their delaying tactics I lost 5 mature Koi Carp. I have on... See more

Company replied

Rated 1 out of 5 stars

I've placed an order, paid extra for 1-2 day delivery. 6 days later now, item still not arrived. Online "contact from" doesn't work, they don't reply to Facebook messages either. Please avoid. Up... See more

Company replied

Rated 1 out of 5 stars

Product and Company awful. Do not buy from All Pet Solutions. Bought a pond pump that stopped working after 4 weeks. Contacted customer services who refused to replace item or refund many. They pu... See more

Company replied

Company details

  1. Pet Store

Written by the company

Whether you have a dog, cat, or other furry friend, All Pet Solutions proudly offers a wide range of high-quality pet supplies and accessories under our own brand, all at unbeatable prices. Fast & Free UK Delivery. Getting your goods to you safely is of prime importance to us, and we go above and beyond when packaging your items. Our Customer Service team is available Monday to Friday via email, Livechat, or telephone. You can reach us on 01895 813 000. We endeavour to respond to all emails and telephone messages within 24 hours. In addition, our website features lots of helpful support articles and blogs to assist you, and an automated agent is available to provide assistance outside of normal hours.


Contact info

1.9

Poor

TrustScore 2 out of 5

124 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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1.9

All reviews

(124)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful

We chose to buy from them because we could pay for next day delivery and it said on website the date it would arrive. Unfortunately, the items weren’t posted until 2 days after they were supposed to arrive. I’m now able to apply for a refund but have been warned in detail that if I don’t get it to them in good shape, I’ll only get a partial refund. And I’m certain the 4.50 paid for express postage is money down the drain. Very disappointing.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great products and website

Easy to navigate website, good range of branded products. And quick delivery i would definitely use All Pet Solutions again for my grooming salon stock. 5 stars

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Good quality items

Good quality items, all for a fair price. Easy website to use. All items arrived on time (next day when ordered before 9pm) and in good condition.

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

Quality products

I ordered dog beds and a dog coat from All Pet Solutions and I am delighted with the quality of the products. The beds are waterproof, tough and fully zipped for easy cleaning. The dog coat I purchased for the puppy was extremely well made. The products are well priced and extremely well made. Speedy delivery and was well packaged. I would recommend this company to friends and family.

December 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Lovely item

Lovely item. Quality and well made and a fair price. Nice purple colour dog lead. Good price,swift delivery

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I ordered an orthopedic bed for my aging labrador. All Pet Solutions have a good range and a variety of sizes, with reasonable prices. Easy to use website and quick delivery. I would highly recommend.

November 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Great service great product

Hard to find the, 1.8kg tub of vitalis rift lake green pellets at a decent price. This is the best price I could find at the time. Easy payment process and excellent speedy delivery made by Royal Mail. Great

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

Grayson Luxury Memory Foam Dog Bed XL 120x80cm

We saw the bed we wanted for our greyhound and after reading the reviews we decided to order it. Ordering was quick and simple, the delivery was very prompt (next day), the bed itself is fantastic quality and our greyhound couldn’t be happier or comfier - he has had 5 beds in the last 18 months and fallen out with each one, this one is the right firmness and the support roll around the edges is really comfortable for his long neck. I would highly recommend this company and this bed.

November 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great product and excellent service

Bought a memory foam dog bed a couple of weeks ago, first purchase from this company. Web site easy to navigate, price good compared to other similar products from other companies. Bed ordered one evening, delivered less than 48 hours later. Very pleased with the bed, more importantly so are my dogs. So much so that I ordered another one a few days later; similar easy transaction, again delivered quickly. Will purchase again, very happy with the product and service from All Pet Solutions.

November 10, 2020
Unprompted review
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Rated 5 out of 5 stars

Great service!

Well what can i say. I ordered the retractable lead, it is very very good. Delivery was spot on and they let me know every step of the way during the order process. Ordered on the Monday and delivered on Thursday of the same week. I would and will be ordering from them again.

October 28, 2020
Unprompted review
Rated 3 out of 5 stars

Item broke after a week

I bought a travel crate for my puppy which broke after one week of use. A replacement has been offered which is appreciated but I am not sure I would purchase the fauna travel crate again or recommend it.

October 27, 2020
Unprompted review
All Pet Solutions logo

Reply from All Pet Solutions

Hello, Thank you for taking the time to leave us feedback. We are very sorry to hear that you feel this way however we are pleased to hear that the issue has been resolved. If you have any further issues or questions please do get in touch. Kind regards, APS Team

Rated 1 out of 5 stars

I've placed an order

I've placed an order, paid extra for 1-2 day delivery. 6 days later now, item still not arrived. Online "contact from" doesn't work, they don't reply to Facebook messages either. Please avoid.

Update 26/10/2020. Item purchased back in April was a dog lead which arrived almost 2 weeks late despite me paying extra for express delivery . Lead only lasted couple of weeks and then broke ( extremely poor quality).

Company contacted me today (over 6 months later!!!) asking for an order number! Sorry, I no longer have a record of it. Very disappointed overall.

April 14, 2020
Unprompted review
All Pet Solutions logo

Reply from All Pet Solutions

Thank you for taking the time to leave us feedback. We are extremely sorry to hear that this has happened. We would like to help resolve this issue for you in hope we can help create a more positive experience for you. Please can you provide us with an order number so I am able to get a senior member of the customer service team to look into this for you and reach out to you? We do hope to hear from you soon. Kind regards, APS Team

Rated 1 out of 5 stars

ALL PET SOLUTIONS 8M/50Kg Retractable lead - NOT FIT FOR PURPOSE!

I was gifted one of their 8M/50Kg retractable leads to use with my 6-month old Springer Spaniel pup... It arrived on a Friday afternoon, by Sunday morning I noticed that the tape the lead is made of was fraying, and the tape itself showing signs of stress! - If this thing didn't last two days with a six-month-old puppy on the end, what hope is there for it being useable with a fully grown dog? Even a small one!

This thing is BOUND to snap! - It's just complete rubbish! And could well result in a dog becoming lost or even killed if it bolted near a road!

Trying to contact them is a crock too... their contact form is obstructive and the only response you'll get is for something called all POND solutions??? The whole thing seems a complete shamble to me.

UPDATE... 26/10/20. Noting that my review was posted in February 2019, EIGHTEEN MONTHS LATER these people have the CHEEK to post here asking me for an "order number"???? ...SERIOUSLY???? I've been all round the houses with their customer services department ALREADY! Their attitude STANK! As far as they were concerned it was a case of "little puppies chew things" ! - So NO, Eighteen months AFTER the piece of junk you sold was put in the BIN where it belongs - and Eighteen months AFTER I was given the runaround by your customer services department - No I OF COURSE DON't have a B****y order number! - WHAT A FLAMIN' CHEEK!!!!

February 3, 2019
Unprompted review
All Pet Solutions logo

Reply from All Pet Solutions

Thank you for taking the time to leave us feedback. We are very sorry to hear that this has happened. Our customer service team will be more than happy to help resolve this issue for you. Are you able to provide me with an order number so I can locate you on our system and have a senior member of the customer service team reach out to you to help resolve this issue for you. We do hope to hear from you soon and resolve this issue. Kind regards APS Team

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